Please advise me on what to do

[Morgana7]

I’m such an idiot!!!
I’m a seller on Etsy and have posted out an order today (a gift box that a woman ordered for her friend).
She wanted a gift message included.
I’ve just been looking at her order again and realised she wanted her name “Grainne” on it but I remember I wrote “Love Granny” on it.
I don’t know how this happened as I’m normally extremely careful with all the little details. The order has been posted out now so there’s nothing I can do. The friend will receive it and be really confused as to who sent it.
I feel awful that I’ve probably ruined the surprise and will now likely receive a bad review too.
Should I email the customer to warn her and profusely apologise (and maybe offer a refund or a replacement?)
Or should I say nothing and see what happens?
:-(

@ItWasntMyFault

Is it just me that thinks this is actually quite funny? As long as you warn the customer they will probably find it hilarious

She'll probably think she has a secret grandchild !!

I would find it funny and I have a Gaelic name. My phone tried to auto correct Gaelic to garlic 😀

@Salamander91

It was an honest mistake. If she's anything like the NI people I know she'll find it funny and probably very used to it!

My SIL once ordered a personalised dummy clip for her DD Orlaith and got a message back to say they only had English letters

🤣🤣🤣🤣

Just thought I’d weigh in as an Irish person. Grainne has most definitely gone through life with name mishaps on a regular basis. I wouldn’t worry about causing offence on that front.

But yes a head’s up to Grainne would be a good idea just incase the recipient’s Granny is deceased and the gift card could cause some upset. It gives her time to prepare her friend. I don’t think a refund is necessary.

Tell her, I'd find it quite funny as would all my friends when I told them.

[quote Boscoismyspiritanimal]@MillieVanilla that is hilarious[/quote]
Every time she gets a card from them she tries to guess which way they've spelled it this time.
It's become quite the hilarious family game

Loves like the majority of Irish/Northern Irish posters would find it hilarious, OP. I hope that gives you some comfort. There’s a big difference between being deliberately ignorant and racist like Tara66 and someone just making a mistake, like you have. The fact that you’ve sent her an apologetic letter will show that you are the latter.

I’m a Grainne (in Ireland) and I’m laughing

I promise she won’t be cross.

I get this ALL THE TIME when I go to England and it never stops being funny. You have to laugh.

Great that you've been honest and apologised. But you have messed this up and this order does not deserve the full price tag. You should offer her some money back (20%?) and not expect he to bring it up with you, that's making it uncomfortable for her. I would hate to have to complain before I was given a fair refund in this situation. Your error - correct it.

I would see the funny side of it
Just email explaining the mistake and maybe send a Little gift as a gesture

Let the customer know, and perhaps offer a discount towards their next order. If they're too annoyed you should maybe do a partial refund. But the focus will be more on the gift than the message, I'm sure.

Important to let them know though, as they can then let the recipient know they've sent them something so it will be clear who it's from. :)

Just email the buyer so that she can warn the person the gift is for.
Its an honest mistake and they will probably have a chuckle about it. Maybe offer a discount. Its not the end of the world. Be easier on yourself, I would never lave a bad review for a simple mistake and I am sure many others would not.

Not RTFL but it’s not that big a deal! Maybe let the customer (the gifter vs recipient) and send a small token item

I have an unusual name too, prob not 1st time it’s gone down as ‘granny’ for this lady !

Place marking!

You don't need to refund her. I'd do exactly what you've done - message with apologies, and then see how they respond. It's a busy time of year and it was a simple mistake. Obviously if it was a personalised item it would be completely different, but I'm sure it will be fine.

Please do let us know when you hear back!

Reminds me of an episode of Curb Your Enthusiasm. Larry was asked to write a notice in the newspaper for an aunt who'd died. The notice read "A wonderful cunt".

For @Scarydinosaurs and all the other posters with Irish names.

@friskybivalves

I once ordered a mail order gift over the phone and told the lady my friend's name was "Jacqui but spelled with a q..u" (ie, to differentiate her from being a Jackie-type Jackie). The lovely present duly arrived addressed to 'Quackie'. My friend and I still laugh about it years later.

Always best to spell out the name or word and not just say spelt the X way.

Just send a card with an explanation, the correct message and a small token as an apology

Better to offer a refund rather then money off a future purchase as they is rather presumptuous.

Honestly is there any fucking need for being over dramatic? She feels shit enough. Be kind in what you say!

The poster was joking!

Really? I would just send a message apologising and offering maybe a small reduction. If this happened to me; we would just find it amusing.

Pressed post too soon - I really hate the xenophobic attitude many posters here have about some foreign names. It seems to be particularly Irish ones. You have a woman, living in NI, with an Irish name and you think she shouldn't have an Irish name because you find it difficult?

She’s replied and been really kind about it. She couldn’t care less and just thinks it’s funny. She doesn’t want any refund/replacement sending out and she said her friend would have easily worked out it was from her.
Phew!
I definitely need a thicker skin doing this (and some better glasses it would seem).
At least I won’t have to worry about it happening again as I’ll be checking every last tiny detail now just incase!
Thanks for the kind reassurance everyone. And for all the laughs too