Please advise me on what to do

[Morgana7]

I’m such an idiot!!!
I’m a seller on Etsy and have posted out an order today (a gift box that a woman ordered for her friend).
She wanted a gift message included.
I’ve just been looking at her order again and realised she wanted her name “Grainne” on it but I remember I wrote “Love Granny” on it.
I don’t know how this happened as I’m normally extremely careful with all the little details. The order has been posted out now so there’s nothing I can do. The friend will receive it and be really confused as to who sent it.
I feel awful that I’ve probably ruined the surprise and will now likely receive a bad review too.
Should I email the customer to warn her and profusely apologise (and maybe offer a refund or a replacement?)
Or should I say nothing and see what happens?
:-(

I don't think it's a huge deal. I've an Irish name like that and get everything! I would find it funny. This person is probably used to it too. Just message her.

I was only pulling your leg,OP.

It has probably happened to her before.

Dont replace it ! Send a note with a short explanation and a small token gift as an apology. Grainne will probably appreciate this and remember your business in the future ! Small errors do not matter , it's how you deal with them

I found it funny, too.

There is no way this is refund-worthy.

Apologise. Refund postage or knock off £1 for the gift card if she complains.

I’ve emailed her a very apologetic email and I’ll see what she says and take it from there. If she’s annoyed I’ll refund her/send another box.
If she’s ok about it then I’ll just apologise and offer a discount on a future order. What a twat I am! That’ll teach me for not wearing my glasses when packing up orders

Blame autocorrect and give her a small percentage of the money back

Oh god, imagine if the friend is sending her a gift to cheer her up after just losing her grandmother! 😳

I don’t think it’s for the loss of her gran as the gift message also said “get well soon”. I hope she emails back soon as I feel so anxious waiting for her response

I once ordered a personalised wedding gift to “Mr & Mr”.

When it arrived it inevitably had “Mr & Mrs”. Gay best friend had to wait until after the honeymoon for his present

There are ways it could go horrible (recently deceased Gran, Grainne who is v pissed off with the English getting her name wrong), but I think now you’ve contacted the customer it should be ok. You shouldn’t ask your DH for customer service advice again, he is very bad at it.

@MikeUniformMike

The recipient will probably thank his or her grandmother profusely, and she will assume it is some passive-aggressive dig at her. The whole family will argue about it and go NC. All because of your lack of attention to deail.

You’re taking the piss, right 😂

I suppose if Grainne is really annoyed or there’s an issue such as a recently deceased gran then I’m just going to have to take a bad review on the chin.
I’ve worked really hard to have all 5 star reviews and I suppose mistakes happen now and again to everyone but this feels like such a stupid thing to have done. She’ll probably read my email and think I’m a moron.
Anyway, I’ve done all I can now so fingers crossed it’s all ok and at least it’s taught me to check, double check and check again when writing any gift messages

I’d find it hilarious, I once ordered stickers with a cartoon of my son on and didn’t realised I’d asked the company to make him blind not blonde!

Hahaha that’s hilarious.
My mum once ordered me some pants when I was a young teenager and she didn’t realise they came with “single and ready to mingle” across the bum.

If Gráinne is Based in England she is probably used to it .
My friend once thought I had taken my grandmother on a lovely inter-railing trip. I hadn’t . It was my friend Grainne

As somebody with a very uniquely spelled Celtic name similar to Grainné, I'm used to people misspelling/mispronouncing it, and I'd probably just laugh, roll my eyes, and log it to the 'yet another example of non-Scottish people not being able to deal with my name' file. It wouldn't be my first time at that particular rodeo.

However, you've realised your mistake, so I think dropping a note of apology and an offer of rectification to the seller would be a good thing.

@Morgana7

Hahaha that’s hilarious. My mum once ordered me some pants when I was a young teenager and she didn’t realise they came with “single and ready to mingle” across the bum.

Omg 😂😂😂 bless her. I didn’t realise my mistake until the company messaged me to say all they could do was put a superhero mask over his eyes!

They are both in N.I :-(

Some of my own relatives still spell my name wrong.

Hopefully she will see the funny side!

I once got a bunch of flowers with a card saying "love from Suzanne with an S"...

LOL

You've cared, which is half the battle of customer service! I'd be fine if I were the customer and I'd just tell my friend.

You've done the right thing. However annoyed Grainne was going to be, you can only have made it better by giving her a heads up and apologising.

It’ll be grand. Honestly.

Placemarking for the update on what Granny replies with, sorry OP 😂