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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

To be livid at this hotel stay

230 replies

Butternutter01 · 02/08/2020 01:00

Staying in hotel in Scotland. Single woman, travelling alone.

It’s gone midnight on a Saturday and I was fast asleep, only to have the door open and two men walk into my hotel room?!

Got dressed and went downstairs to reception as frankly I was concerned for my safety. The night manager is basically blaming this on me, saying he has no record of me being in the room, so apparently not his fault?! Yet they assigned me the key on Thursday night!

Went back up to my room, my key now doesn’t work. Back downstairs, oh it’s because we have no record of you. Yes but that’s not my fault?! Booked online weeks in advance, checked in fine AFAIK.

AIBU to be livid at this?

OP posts:
Leflic · 02/08/2020 08:01

More surprised about the amount of women sleeping in fear in hotel rooms. What’s that about?

Cakestandkitchen · 02/08/2020 08:03

We had similar in London but were given keys for a Hotel room that had someone sleeping in it. It was awful.

Fudgefeet · 02/08/2020 08:11

I had similar once but it was a hostel in Harlem. Someone came in and pulled me out of my bed. I was so confused and tired I just moved to a different bunk and complained the next morning. I got into trouble for giving up my bed when I had paid for it and they just went and seized his belongings. They were much more concerned by the fact that someone was staying there that hadn’t paid than the security risk.

AnnaSW1 · 02/08/2020 08:16

You're lucky there wasn't a fire. No one would have looked for you

fluffi · 02/08/2020 08:16

Thats awful @Whoopsmahoot. You should be livid, as an absolute minimum you should get a refund for last night / one night of your stay due to the interruption and subsequent lack of sleep / disturbed sleep caused by the incident. They should be massively apologetic - if they can't figure out how to check people in and assign room keeps that is there problem not yours!
If you have to stay a few more nights and meals aren't included I'd expect breakfast or dinner also as a gesture of good will and apology also.

Littleroseblossom · 02/08/2020 08:23

@Leflic

More surprised about the amount of women sleeping in fear in hotel rooms. What’s that about?
Perhaps because we feel vulnerable in hotel rooms by ourselves and anyone may just come in when we're asleep.
AnneOfQueenSables · 02/08/2020 08:39

I think it also depends on how well-travelled you are. There's lots of advice about securing hotel doors when travelling in remote areas overseas or places that are volatile. In fact iirc in some areas FCO advice included securing hotel room doors. So perhaps some people just get into the habit of securing doors.

Littleroseblossom · 02/08/2020 08:40

YANBU, it's a breach of contract on part of the hotel. They have failed in their duty of care towards your safety and security as their were two men in your room. I would be absolutely furious!

EvelynBeatrice · 02/08/2020 08:43

Something similar happened to me years ago in a Glasgow budget chain hotel - but the other way round. I’d been working until 4 am on a deal with colleagues and we finally got to hotel. All given keys to our various rooms at last. I got to room tried electronic key three times - no joy but on last attempt heard someone in room yell ‘bugger off’. I did so at speed along three corridors and downstairs to Reception. Reception bloke told me I was completely wrong; I just couldn’t work key and there was no one in room. After much eye rolling on his part along we went to said room where he unlocked door to be greeted by expletive rant by furious gentleman in bed. Despite or maybe because of my exhaustion I descended in to hysterical laughter which further enraged both angry men. I nobly refrained from comments I’d like to have made and was accompanied to large unoccupied room right away with fulsome apologies, now with the chance of two hours sleep before I had to be up and at em again. Don’t trust electronic keys alone - ever.
On a less funny note, I’m always staggered by those who can’t (won’t) understand why other people would worry about a stranger much bigger than the potentially sleeping woman inside having unrestricted access to her room - even from a theft perspective. You do realise don’t you that if someone got in to your room and physically attacked you 1) they would be overwhelmingly likely to get away with it even if caught and 2) you would be likely to be held responsible in some way because you should have blocked door/ door must have been working and you voluntarily let them in/ you had a negligee / short PJs on and it was obviously voluntary etc etc... all the joys of such a scenario. Dont be naive. Expect the best always sure, but prepare for the worst.

eurochick · 02/08/2020 08:45

I travel alone a lot on business (or at least I used to, pre-Covid). I would always secure the door. Usually there is a security chain or bar. On the rare occasions there hasn't been one I would put a chair or suitcase behind the door. You are vulnerable when asleep. Any number of people could have access to the room key. Why wouldn't you take that simple precaution?

Sunnydayhere · 02/08/2020 08:45

We’ve been given the wrong room, years ago and a distant memory - we went into a room that still had stuff in - but no people, nor late at night.

And a mistake to which they admitted and apologised.

Hope you get this sorted soon.

Coughsyrupsucks · 02/08/2020 08:52

That’s awful, and they locked your out too! I would be complaining to the manager this morning.

We had this at Centre Parks, we were in a chalet (with ill toddler) and just unpacked when another family walked through the door. The woman of the family went completely nuts at us for ‘stealing’ Hmm

Thankfully her husband was sensible, called the desk and discovered we had been given the wrong key. And we then had to get get all our stuff out whilst be screamed at by an insane harpy. Centre Parks did not give a crap.

BobbieDraper · 02/08/2020 08:55

In the middle of the night, that must have been very startling. Thank goodness the men werent opportunistic and left. It could have been very different.

I'd not only be complaining about how they allowed 2 men to enter your room but also about the night managers attitude. Social media is your friend here if they try to blame you.

MrsWhites · 02/08/2020 08:58

I would certainly be asking to speak with the hotels manager this morning OP and depending on their response would also be speaking with the chains head office, again depending on their response social media.

This must have been terrifying for you OP, I hope you managed to get some sleep. Appalling that they tried to blame you for their mistake too!

GreyGardens88 · 02/08/2020 09:01

Sounds terrifying

TheMumblesofMumbledom · 02/08/2020 09:02

There's a tone of 'pipe down you hysterical women' from a few posters on this thread.

When I stay, or rather stayed in hotel rooms I always feel vulnerable because I'm on my own.

Magicpaintbrush · 02/08/2020 09:05

This has happened to me twice in hotels in london - strangers getting in to a room where I was in bed because they gotcthe wrong room but their key card worked in my door.

Littleroseblossom · 02/08/2020 09:05

@TheMumblesofMumbledom

There's a tone of 'pipe down you hysterical women' from a few posters on this thread.

When I stay, or rather stayed in hotel rooms I always feel vulnerable because I'm on my own.

I always feel vulnerable staying alone in hotel rooms.
ILoveAllRainbowsx · 02/08/2020 09:08

This reply has been deleted

This has been deleted by MNHQ for breaking our Talk Guidelines.

lurker101 · 02/08/2020 09:09

This has happened me several times - I have been on both sides of this (being interrupted in my room, and interrupting others in their room). It’s disconcerting when it happens, but it’s unlikely to be anything more than an accident/poor process so I would complain but don’t feel unduly worried now that they’re gone.

Littleroseblossom · 02/08/2020 09:21

It's simple, its breach of contract on part of the hotel.

CatandtheFiddle · 02/08/2020 09:26

That is utterly awful.

I would move elsewhere, and be very clear about why you are doing so.

Then write to the Manager & the General Area Manager, and ask for a full refund of your stay. And if no joy, name & shame on social media.

Clearly the Night Manager has some scam going.

Mindymomo · 02/08/2020 09:38

I would definitely ask to see Manager in the morning and demand a refund on your complete stay. Doesn’t even sound like you had an apology.

Reluctantbettlynch · 02/08/2020 09:39

@AllTheUsernamesAreAlreadyTaken - not everyone feels constantly vulnerable Hmm bit dramatic there.
@BillywilliamV I used to be more laid back but I've had a couple of instances of someone attempting to enter my hotel room late at night. I always dead lock the room now. It could be an innocent mistake, but for the sake of turning a lock to be safer I will always do it, and recommend it.
OP, poor response from hotel. They should have apologised profusely. Complain factually, and be nice - it gets you further(!)
Don't threaten social media / trip advisor. It's better to tell them what you want them to do in order to put it right.

OneMoreLight · 02/08/2020 09:42

I was visiting head office and stayed in a chain hotel overnight. In my case I was the one barging in.

I got given a key card when checking in, I got to the room, opened the door and there was mens clothing on the bed and trainers on the floor.

Luckily the person in the room wasn't in (or was in the shower!).

I went to reception and told them, they have me a new room.