To be livid at this hotel stay

[Butternutter01]

Staying in hotel in Scotland. Single woman, travelling alone.

It’s gone midnight on a Saturday and I was fast asleep, only to have the door open and two men walk into my hotel room?!

Got dressed and went downstairs to reception as frankly I was concerned for my safety. The night manager is basically blaming this on me, saying he has no record of me being in the room, so apparently not his fault?! Yet they assigned me the key on Thursday night!

Went back up to my room, my key now doesn’t work. Back downstairs, oh it’s because we have no record of you. Yes but that’s not my fault?! Booked online weeks in advance, checked in fine AFAIK.

AIBU to be livid at this?

[TestingTestingWonTooFree]

I’d ask for a refund on last night. Waking you up and scaring you in the night through their negligence is a fundamental breach of the contract.

For those of you who wedge/jam the door shut, what would happen if there was a fire? It’s the thing that puts me off doing it. It’s probably more likely that you get a random trying to enter your room, but still, a fire is perhaps more dangerous.

[canigooutyet]

I covered my door wedge in the mat gripper stuff you can buy.

Security in some hotels, even your high end ones is shocking. No double locks, no chains, no spyholes, badly fitted doors. Some think because they are carded to get into lifts/stairs they are fine, or well the room has a safe.

If you're not happy with the room you can ask to change, and if it's 4 rooms later it's still down on them. Tweet whilst still at the hotel if you have to. Do follow up afterwards regardless of the outcome.

Yes I have done 4 room changes - door wouldn't lock at all on the inside, toilet broken, electrics not working, broken bed, Heating not working in the middle of winter, reception first option was to offer me another duvet.

Regardless of the outcome today, follow it all up in an email to the hotel manager and the chain. I'm not suggesting this for compensation before anyone suggests this, but to ensure that it's brought to the proper attention of someone hopefully improvements can be made. Although of course if they still charge you the full amount, doing a complaint should get you a refund.

[Splishysplashysplosh]

A mistake is one thing (though it's a big one) but you'd surely expect the hotel to be profusely apologetic rather than somehow inferring it's your fault? (How?!)

[canigooutyet]

THe wedge can easily be removed. Although some hotel room doors are very heavy to pull open.

When your at home, how many people have two locks at least plus a chain to deal with before getting out?

[BillywilliamV]

Oh for heavens sake, two perfectly normal men have wandered into her room in the middle of the night, no doubt been mortally embarrassed, apologised and backed out smartish.tell
No doubt she was startled but why is everyone behaving as though she'd been raped and left for dead.
Yes the night porter behaved badly but no doubt she'll get her night free and she's got an anecdote to tell.
Calm down everyone, when did the need to barricade hotel doors become a thing?

[SoulofanAggron]

Bloody hell, definitely YANBU. Sorry you had this experience.

[Soubriquet]

Jeez that is scary and infuriating

How could you have gotten a key if they had no record of you being there?

Did you help yourself?

Stupid answer. The only acceptable answer should have been “sorry about this madam there was a glitch in the system. I shall correct it now”

[LynetteScavo]

I'm sure the men were normal and mortally embarrassed, but a women being awoken by strange men in a strange room is going to feel incredibly vulnerable and scared and probably think they're moments away from being raped. @BillywilliamV are you not a woman or have you just led a very sheltered life.

If I'd paid for a good nights sleep that's what I'd expect, and a free night just wouldn't be enough to make it up to me. And the rudeness from the night manager is astounding!

[Pobblebonk]

@Aquamarine1029

There isn't a chain on the door??

I can't remember ever staying in hotels that had chains on bedroom doors.

[MeridianB]

We’re you just booked in for one night, OP?

Agree with everyone saying stay calm and complain to the most senior staff member on the premises this morning. You shouldn’t be paying anything.

Then complain to the chain owners about the incident and the night manager. His attitude was appalling. YADNBU.

[Daffodilgumboots]

I work in a hotel. It happens more than you would think. Guests being in rooms and there being no record of it. It may be that you were moved rooms on check in. But the system wasn't updated. We have had occasions where we have found a room empty that should have someone in it, but have no idea which room they are actually in. But we would never let a guest know this. We get get a waitress to ask you room number at breakfast. This was badly handled. Electronic keys time out when your due to checkout. So it's not like you had an old key from a previous visit. There was no reason to remotely cancel your key card.

[AllTheUsernamesAreAlreadyTaken]

@BillywilliamV

Oh for heavens sake, two perfectly normal men have wandered into her room in the middle of the night, no doubt been mortally embarrassed, apologised and backed out smartish.tell
No doubt she was startled but why is everyone behaving as though she'd been raped and left for dead.
Yes the night porter behaved badly but no doubt she'll get her night free and she's got an anecdote to tell.
Calm down everyone, when did the need to barricade hotel doors become a thing?

Are you female? You seem to have no concept of our constant feeling of vulnerability or how terrifying it would be to wake up in the middle of the night with two strange men in the room.
If you’re not female, it’s really not your place to tell women how they should feel about their safety being invaded. If you are a female, you really lack empathy.

[TakeMe2Insanity]

DH thinks I’m crazy but I always put things against the door in hotel rooms (even when he is there), I hate the feeling someone can just walk in!

[BillywilliamV]

Im not saying its not annoying or a bit scary, but after the first shock of being woken up , it really isnt the traumatic experience that people on here seem to be treating it as, is all.
And I am a definitely a woman and I have had my share of real drama thank you!

[lifestooshort123]

Hope you get a fulsome apology this morning but I get where @BillywilliamV is coming from. This will end up as an amusing anecdote you can pull out in years to come when the conversation needs a bit of a nudge. Mistakes happen, night manager needs some retraining and a full apology should be offered but, personally, I wouldn't be that woman who didn't accept it gracefully.

[JinglingHellsBells]

It's bad they had double booked a room if that's what happened.

However, I've never ever stayed in a hotel room (and have done so on my own as a woman) where it was not possible to lock the door.

There is either a chain or you turn the lock to deadlock it.

In hotels where I've felt a bit uneasy even with the door locked, I've moved a chair so it's against the door which would give some protection at least if someone tried to come in.

[CupoTeap]

@BillywilliamV to you, it's wouldn't be something that would bother you.

[Lilybet1980]

Missing the point but OP are you sure they are doing housekeeping? Most hotels I have looked at aren’t doing housekeeping at the moment unless specifically requested.

[Voyager54]

Similar occurence. We were staying at an hotel in Swansea with our friends they were in a room a few doors apart. Our friends room had an interconnecting door to another room. Around 3am 2 drunk male's burst into their room,our friends were naked in bed.Night porter was called and the drunks were thrown out. Complaint at reception on checking out and their stay was refunded.

[Whoopsmahoot]

Totally unacceptable- I would be raging!

[Leflic]

Good point about breakfast. If you’ve been there since Thursday did they nit ask for room number at breakfast Friday and Saturday? Why are they not just holding up their hands to their error.
Apology and refund for the night. And a bottle of wine for the shock.

[PleasantVille]

@lifestooshort123

Hope you get a fulsome apology this morning but I get where *@BillywilliamV* is coming from. This will end up as an amusing anecdote you can pull out in years to come when the conversation needs a bit of a nudge. Mistakes happen, night manager needs some retraining and a full apology should be offered but, personally, I wouldn't be that woman who didn't accept it gracefully.

I'm tending to this point of view as well, some posters always leap straight to the end of any path of resolution.

Yes, the hotel have cocked up, the night manager didn't do his job well but it's not at the tweeting the CEO stage.

I've been the person on the other side of this, arrived late at night shown to a room which already has a sleeping person in luckily by a porter so I didnt go into the room itself. The hotel got me another room, I complained the next day and was offered a free dinner which I thought was fair. I don't know how it happened or what the other person/people got but mistakes happen, I don't suppose anyone did anything deliberately wrong.

I don't suppose you got much is any sleep afterwards, they should offer you something as an apology, a free night would be appropriate imo

[dicksplash]

This reminds me a bit of an experience I had years ago. DH and I had checked into hotel. DH was having a nap, I was laid on bed with no trousers on, just my top reading a book. In walked two work men! I slithered off the bed to the other side to hide my semi nakedness.

We complained but nothing more than an apology was given. I still forgot to lock doors though.

[User87471643901065319]

For those of you who wedge/jam the door shut, what would happen if there was a fire? It’s the thing that puts me off doing it. It’s probably more likely that you get a random trying to enter your room, but still, a fire is perhaps more dangerous
You only need to put the wedge in front of the door, not wedge it underneath. If someone tried to open it from outside they'd only be able to open it an inch or too before it became wedged under the door.

If no-one tried to come in and there is a fire you just pick up the wedge from just in front of the door. A smoke alarm in your room should go off and wake you up before the need for firemen to come bursting into your room and not be able to get in. (I suppose that had made me think that the profoundly deaf shouldn't use them though).

[AnneOfQueenSables]

This happened to us once - also in a hotel in Scotland. DH and I were in bed when someone else walked into the room. Obviously not as scary for us as we were together but still unsettling. We had to get up and go down to reception to try to sort it out.I wonder if it's the same hotel.