To be livid at this hotel stay

[Butternutter01]

Staying in hotel in Scotland. Single woman, travelling alone.

It’s gone midnight on a Saturday and I was fast asleep, only to have the door open and two men walk into my hotel room?!

Got dressed and went downstairs to reception as frankly I was concerned for my safety. The night manager is basically blaming this on me, saying he has no record of me being in the room, so apparently not his fault?! Yet they assigned me the key on Thursday night!

Went back up to my room, my key now doesn’t work. Back downstairs, oh it’s because we have no record of you. Yes but that’s not my fault?! Booked online weeks in advance, checked in fine AFAIK.

AIBU to be livid at this?

[madmum100]

Totally unacceptable. I would call the police. You could have been sexually assaulted! This is utterly disgraceful and they should take it very seriously. The police will be able to sort it out and don’t let them fob you off with it’s a civil matter as it is not if your personal safety is at stake which it clearly is/ was.

[mynameisbiggles]

Name and shame OP, name and shame. I'd be expecting a full apology and my bill erased. Mind you, its Scotland. Funny lot up there!

[Madamum18]

They need to take responsibility for their mistake!!!! No wonder you were worried!

[2bazookas]

Potential card fraud scam; contact your card issuer.

My guess is that a hotel employee did not swipe your card in the hotel's card reader. They swiped it in another reader, for fraud use, and that's why the hotel has "no record" of your registration.

[Loreleigh]

If there is no record of you being in the room AND they've allowed others to disturb you, invade your privacy, put your personal safety AND potentially put you at risk from Coronavirus - then messed you about, then locked you out, then tried to blame you for their catalogue of errors, you have every right to be livid. You would not be at all unreasonable to not only refuse to pay for the room but to expect to be compensated for all the aforementioned reasons. This is atrocious, inexcusable, unsafe, poor practice and very unprofessional. If they continue to be rude and obstructive make sure you get on every website review section, social media page, Tripadvisor, any booking sites or comparison-type websites etc and leave them a truthful but hard-hitting stinking review. I hope you never have another scary experience like this .

[Ronnie68]

Younshould be totally.reimbursed for your stay and i would certaknly be takimg it further!! That's absolutely disgusting! I hope it hasn't traumatised you too much z

[DreamTheMoors]

You ABSOLUTELY, POSITIVELY need to ring back and talk to the general manager and tell him the whole story.
Do NOT let this drop.
This is beyond inexcusable.

[SunshineCake]

DH and I were told to go to room 32 but were given key number 75. We hadn't heard the 32 so off we went. An hour later a staff member opened our door to be stopped by the chain. We were allowed to stay, other people had "our" room. Given an apology. I was embarrassed by our stuff being everywhere but relieved we weren't in bed. Next time we stayed there we had room 32..

[Chig]

That’s disgusting. You must take this further.

[Gill61]

Unacceptable this happened to me also twice, Just me and my teenage daughter in the room, and the door would not lock had to put a chair against it in the end, I spoke to duty manager the next day who apologised and did not charge for my stay, it was the least they could do as very scared.

[Cersei1]

This has happened to me twice. Once on a holiday to Faliraki and another time when I was cabin crew in a hotel in Orlando. I now wake up every night thinking that someone is spying on me. It might seem nothing but it can have lasting effects.

[MrsBadcrumble123]

@BillywilliamV I think you’re in the wrong forum!! This issue highlights a serious safeguarding issue and if you’re not horrified by this then scroll past - you’re lack of consideration for this OP is not welcome here...

[Yorkshiretolondon]

I would demand to see the manager and if you get no joy head office.... awful experience for you! I’d expect an apology at the very least

[AddictedtoCrunchies]

Its not the Royal at the Bridge of Arran by any chance? I stayed there and the same happened to me. Apparently the night porter chooses a room for a cheeky kip and just helped himself to my key. I went mad.

[lionsandwhales]

Top tip, take a rubber door wedge. You can even door stop with an alarm on.

[frillydress]

Human errors happen but it's the attitude of how they handled the mistake! I'd write to complain.

[Bettyboo1957]

How dreadful! I agree name and shame. I always assumed the doors had safety chains i will ask from now on

[Attitude84]

I would kick up a massive stink. How out of order. Some people just shouldn’t be in the jobs they are in. Make sure you show the proof of your booking etc and also, how would you be in that room if they hadn’t given you a key for it in the first place!!!! Very very poor customer service I think!!!

[Barney60]

So long as your safe, as said earlier wedge something against the door and lock it. raise merry hell tomorrow, must of been very scary.

[whereorwhere]

I would complain to the management and post on social I would be fuming

[hammie46i]

[quote SecretWitch]@hammie46i, I bought my adalock from Amazon in the US. I took a quick look on Amazon U.K. and they are available for about £7[/quote]
Thank you!!

[Salome61]

So sorry to read this, how terrifying for you. I hope you received some form of compensation. I am nervous about staying in hotels on my own and take a rubber 'door stop' to wedge in the door.

[FelicisNox]

YANBU.

It's a safety issue if nothing else. Also check your card.

[Waveysnail]

OP I'd freak. Iv started carrying a wooden door wedge I picked up in b&q and I shove that under the closed door.

[BeeTrees]

OP, that’s really not on that the night manager did that to you, being given a room key would normally signal to me I had been checked in.
Please phone the manager of the hotel or the customer service to let them know.