I feel my husband is making us fools

[Wouldyoudoit2]

We engaged a company with good reviews to move our hot tub from one property to another. The distance is approx 100 miles.

We were quoted £600. Having had a hot tub moved in the past, this was the maximum I wanted to pay for this distance but asked if this was inclusive of VAT. We were told it was, all good.

The agreement was to meet (socially distanced) at one property at 9am for load and then the company had another job to do somewhere on the way, so the plan was to message or call and give a guide as to when they would be arriving at the other end and we would get there to ensure access is available for drop off.

My husband goes to the property as planned at 9am. The company did not arrive until nearer 10am.
I get a message from my husband to say it has been loaded on to the truck and that they will be taking it back to theirs (not sure if it’s a lock up or home) and bringing it to destination property on Monday.
They will wash it over the weekend and do the service on Monday at the house.

I’m fuming!
Here is my side: I feel that my husband has just allowed a company to drive away with our property and they could do anything over the weekend such as create jobs/repairs that they will come across when servicing it on Monday.
He has allowed this as the guy is running late (not my problem he has been more than one job for the day in the diary and arrived late) and it will make it easier on everyone.
The guy has offered no discount for moving the goal posts. I am quite happy to wash my own hot tub over the weekend and can accept he may run later but want my hot tub to be delivered on the same day as planned.
I then find out he is not charging VAT. I didn’t want a cash job, again this guy is manipulating the situation to suit his agenda at no cost to him.

This is just not what was agreed and I’m not happy.

My husband thinks I’m too cynical and need to trust people.
I think he is being foolish.
Who do you think is BU?
I’m also annoyed that he did not call to discuss whether I agreed with this change.

(The hot tub cost £15k when new. Please don’t take that wrong, it is just factual information as to what they have in their care over the weekend).

I'm clearly a Blue too. I'd be annoyed that such an expensive item was not being delivered on the same day, as per agreement and changed to in 3 days time. I would be having wild thoughts of it being stolen or swapped for an inferior model. I would be tense until i saw it again. I wouldnt relax. I'd be scanning gumtree for it popping up or imagining the firm are using it all weekend.

If the company meets the vat threshold and aren't charging it and you know then you also no that's wrong so why use them
Obviously your husband agreed to the change so can't blame the company although I would be annoyed it's not that big a deal and you wasn't there at the time , maybe due to what's going on in the world they became short staffed etc

I think you’ve got too much time on your hands.

Chill out, Karen.

In the big scheme of things is this the worst thing you have to worry about 🤷🏼‍♀️

I’d be fuming. You’ve organised to be there to receive your property back and now he’s not coming til Monday? Totally out of order.

I would be annoyed they didn't stick to the agreement. Are you paying cash?

I would expect a discount for inconvenience.

YANBU

@Wouldyoudoit2 I haven't read all of your responses but judging by the 1st page you think that if you keep repeating yourself you will get a different answer which leads me to 2 conclusions:

1. Your opinion is apparently the right one and despite your claim that your decision making process with your DH is 50/50, I very much doubt it. I think it is more likely that you and your husband discuss issues, he goes with your decision because you don't let it drop and you consider that a 50/50 decision. It's not.

2. you are the smartest person in the room. You're not. That particular attitude means your field of vision is very narrow.

There is a complete assumption that you are right and actually you've completely overreacted and are making spurious (bordering on ludicrous) assumptions regarding the honesty of the company.

They're running late basically, that's it. It's inconvenient, nothing more. Your husband made a decision, he's an adult, respect his decision.

If it's a reputable company you are dealing with then I would't worry. Yes, it's an inconvenience but these things sometimes happen and im sure your Hot tub will be delivered with everything fine on the Monday. I'm sure you can pay them by card even if they don't charge VAT? I think you are probably worrying about nothing. Maybe your husband is a little bit more laid back than you and so didn't think it was a problem, although if you are getting upset about this then I'm sure he should have realised from may be previous situations that he should have called you first to check it it was ok!

have you called them? if not you'll have to wait until Monday to see what happens. You're verging on hysterical.

I’m loving reading the various different ways people are responding to this...!

And what if he had said no?
It would have been left where it is, and the whole point was to get it moved, wasn't it?
Are you moving house?
I'm sure you'll get it back.
Most people aren't rogues.
It's not time to worry yet.

Always worth getting confirmation of costs and details in writing. If the company moves items for a livi g they will (should) have public liability insurance. Let them complete the job and then worry about the outcome if it's not what you wanted, although if this is all verbally agreed then it is hard to dispute facts retrospectively. Give your DH a break until it's done.

Yanbu
I would be furious.

The VAT thing.....the guy has said, I bet, that he will not charge VAT to compensate for the inconvenience. Meaning he will meet that cost himself iyswim.

@Greedypeopleithink you’ll need to start a fresh thread I’m afraid, it won’t be seen here!

Your lucky they don’t ask you to sign a risk assessment lots of companies won’t entertain going in properties atm. Think it’s good of them to do it ! My husband has his own business they don’t have to do it it’s not essential ! Luckily he’s got nice customers

I don’t think you’re being unreasonable, the company are not doing what was agreed.

I too would be very annoyed with the company who have broken the contract with OP and her husband. Like OP, I am cynical and would worry about whether the hot tub will ever be delivered. If the guy was running late, in an ideal world OP's husband should have said that the hot tub will stay where it is and that the guy must come back for it on Monday. OP don't be too hard on your husband however as he was put on the spot. He might even be regretting his decision now.
The VAT is irrelevant. If the company is registered for VAT, then any sums received by them will be treated by HMRC as VAT inclusive. So if they charge OP £600, in their hands that is £500 plus VAT of £100. Pay by cheque, bank transfer or credit card, not by cash. If the company asks for cash, I would be suspicious that they are evading VAT and would consider reporting them to HMRC.
I hope that it turns up on Monday and in good order.
I am very sorry about the loss of your child.

We've had a few projects get sodded up over the last few months mainly due to some working, some not etc due to the virus its a real PITA:)

Some of this is due to stuff and staff not turning up. One was where five men were on site, one couldnt be there, no fault of his own but five men days paid for and wasted!

Sorry the read about the loss of your child. I had a girlfrind once who had that happen to her in a very tragic way, can't think of anything worse to happen to a woman:(

Sorry..

It's your responsibility to find out about the insurance side of things something I would have expected you to do with you £15k hot tub, btw did you really need to rub the price of it in people's faces?

You sound very hard work and very stuck up, its terribly obvious you look down on tradesmen and you own DH by the sounds of it too. With your attitude I am surprised you even allowed your DH to deal with the hot tub at outgoing property.

There are far more important things happening in the world right now so please for your DH and every tradesman who will have the miss fortune to deal with you in the future the the stick out your ass, and sit and chill with a g&t before you combust

There is a difference between stopping at a services where the hot tub stays on the vehicle and something happens there (services being the B in the ABC situation), and the hot tub being unloaded and stored at another premises (B) for 2 nights between A and C.

There is no confirmation it is being unloaded in this scenario.

It would have been left where it is, and the whole point was to get it moved, wasn't it?

I’m fairly confident in saying I reckon OP is convinced she could have gone down there and made a “50/50” decision with the contractor and had them deliver it on Friday.

I look forward to Monday’s drip feed with all the terrible things wrong with the precious cargo.

I'm clearly a Blue too

If this is blue, we definitely don’t need more of it in the world.