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AIBU?

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Original poster

I feel my husband is making us fools

280 replies

Wouldyoudoit2 · 05/06/2020 13:59

We engaged a company with good reviews to move our hot tub from one property to another. The distance is approx 100 miles.

We were quoted £600. Having had a hot tub moved in the past, this was the maximum I wanted to pay for this distance but asked if this was inclusive of VAT. We were told it was, all good.

The agreement was to meet (socially distanced) at one property at 9am for load and then the company had another job to do somewhere on the way, so the plan was to message or call and give a guide as to when they would be arriving at the other end and we would get there to ensure access is available for drop off.

My husband goes to the property as planned at 9am. The company did not arrive until nearer 10am.
I get a message from my husband to say it has been loaded on to the truck and that they will be taking it back to theirs (not sure if it’s a lock up or home) and bringing it to destination property on Monday.
They will wash it over the weekend and do the service on Monday at the house.

I’m fuming!
Here is my side: I feel that my husband has just allowed a company to drive away with our property and they could do anything over the weekend such as create jobs/repairs that they will come across when servicing it on Monday.
He has allowed this as the guy is running late (not my problem he has been more than one job for the day in the diary and arrived late) and it will make it easier on everyone.
The guy has offered no discount for moving the goal posts. I am quite happy to wash my own hot tub over the weekend and can accept he may run later but want my hot tub to be delivered on the same day as planned.
I then find out he is not charging VAT. I didn’t want a cash job, again this guy is manipulating the situation to suit his agenda at no cost to him.

This is just not what was agreed and I’m not happy.

My husband thinks I’m too cynical and need to trust people.
I think he is being foolish.
Who do you think is BU?
I’m also annoyed that he did not call to discuss whether I agreed with this change.

(The hot tub cost £15k when new. Please don’t take that wrong, it is just factual information as to what they have in their care over the weekend).

OP posts:
longtimecomin · 07/06/2020 13:58

I think you're being unreasonable, big deal they keep the hot tub over the weekend. It just fits with their timescales. If it's damaged or losses you can sue. I think you sound hard work.

AriadnesFilament · 07/06/2020 14:03

Oh yeah, coz suing someone is SUCH an easy thing to do 🙄. Ffs.

YardleyX · 07/06/2020 14:05

I think you’re right to be pissed off.

Dislocatedeyeballs · 07/06/2020 14:14

Qcantbe bothered to read 11 pages of this but I don't think you are being unreasonable at ll. If they wereshppisex to deliver a 15k item the SME day why on earth r they keeping it for 3 days? I would think that is suspicious and likely to be so they can disappear off the face of the earth with it who are these people you are dealing with are they legitimate? I would tell husband no you don't agree And one of you needs to tell them to deliver it as agreed and then come back money to install it but as it's now Sunday that's probably quite irrelevant!

Dislocatedeyeballs · 07/06/2020 14:16

"Supposed and Monday

larrygrylls · 07/06/2020 14:36

I don't really understand how there can be 11 pages of this with no clarification of the details!

OP, did you have a contract with the movers? Did this not include what would happen if there was a problem? Also, did you not talk about insurance during this move of a £15,000 hot tub?

What would you have done in your husband's position? You cannot MAKE them deliver it same day, so your choice would be to accept what your husband did, get your payment back and then engage another company. That would lead to a lot more than a weekends delay.

The problem with small deals is that they are, ultimately based on trust, which is why it is really important to employ reputable companies. For £600, you may end up without your tub moved and in the small claims court months or years later..

Sometimes there are no good solutions, so you have to take the least bad one...what would your choice have been?

Mumsn0t · 07/06/2020 20:28

Not got time to read all other post but I don't think you are being unreasonable.

18 months ago I arranged for a brand new cooker, washing machine and fridge freezer to collected and brought to me all in a day.

Like you, goalposts moved a number of times and finally, after somehow doing us a favour by storing them for a whole week (was not a favour for us, but in a way that they were doing us a favour), they never turned up.

Suddenly, a stream of 5* reviews turned into reviews about calling police, goods being stolen, can't believe I fell for these scammers etc.

I hope tomorrow finds you reunited with your hot tub but at the moment I think you are right to be angry.

Mumsn0t · 07/06/2020 20:32

Sorry, previous post full of typos as I've got terrible arthritis in my hands!

The main typo should read 'done in a way that made it seem as though they were doing us a favour and therefore should be thankful'

fascinated · 08/06/2020 09:54

OP, any news?

LolaDarkdestroyer · 08/06/2020 10:39

Come on op has the 15k hot tub been returned covered in spunk stains or has it disappeared forever.

Amibannedorwhat · 08/06/2020 12:16

Sex pond 😳 😂

CtrlU · 08/06/2020 12:24

I don’t think your being unreasonable.

The reality is the mover has broken the agreement your husband and he had so you have every right to be pissed honestly.

I hope everything goes well on Monday.

callmeadoctor · 08/06/2020 12:30

Is it wrong of me to wonder if the hot tub turned up? (By the way, I would love a hot tub)

MyEyesightIsBadLetsGoForADrive · 08/06/2020 12:36

WE NEED TO KNOW ABOUT THE HOT TUB Grin

Honeyroar · 08/06/2020 12:38

I don’t think you’re being unreasonable. £600 is a lot to move a hot tub as it was, without them changing delivery time by two days. But your husband agreed to it, so it’s kind of a done deal. I wouldn’t use that company again though.

OutOfHours · 08/06/2020 16:04

Did it turn up?

forgetthehousework · 08/06/2020 16:16

Yes, please do tell us if it's arrived.

(Our hot tub came with the house, already installed. We call it 'the bath').

Euclid · 08/06/2020 16:56

I am beginning to fear that the hot tub did not turn up or that there is a problem. If all was well OP would probably have come back to tell us this but I fear that perhaps she is otherwise occupied trying to sort it out. Fingers crossed for her - and for her husband!

forgetthehousework · 08/06/2020 17:37

She might not though as that would mean that her husband was quite right in his assessment of the situation, without consulting her!

Euclid · 08/06/2020 17:41

@forgetthe housework. Perhaps you are right but she must know that she has an obligation to tell all of us Nosey Parker's what happened!

Euclid · 08/06/2020 17:42

Sorry misplaced apostrophe due to Autocorrect.

SonEtLumiere · 09/06/2020 11:38

This reply has been deleted

Message withdrawn at poster's request.

Euclid · 09/06/2020 11:53

Perhaps we will never know. Shame after eleven pages of comments!

OutOfHours · 09/06/2020 12:21

@Wouldyoudoit2 Don't flounce now, i feel invested

TimeFlysWhenYoureHavingRum · 09/06/2020 12:30

I'm a bit unclear how moving a hot tub 100 miles falls within the current Covid-19 guidelines. While some measures have been relaxed, we are in fact still under a degree of "lock down" and this sort of activity doesn't strike me a being in the spirit of the guidance.

Hope you get it sorted anyway as it seems to be a very stressful situation for you.