We engaged a company with good reviews to move our hot tub from one property to another. The distance is approx 100 miles.
We were quoted £600. Having had a hot tub moved in the past, this was the maximum I wanted to pay for this distance but asked if this was inclusive of VAT. We were told it was, all good.
The agreement was to meet (socially distanced) at one property at 9am for load and then the company had another job to do somewhere on the way, so the plan was to message or call and give a guide as to when they would be arriving at the other end and we would get there to ensure access is available for drop off.
My husband goes to the property as planned at 9am. The company did not arrive until nearer 10am.
I get a message from my husband to say it has been loaded on to the truck and that they will be taking it back to theirs (not sure if it’s a lock up or home) and bringing it to destination property on Monday.
They will wash it over the weekend and do the service on Monday at the house.
I’m fuming!
Here is my side: I feel that my husband has just allowed a company to drive away with our property and they could do anything over the weekend such as create jobs/repairs that they will come across when servicing it on Monday.
He has allowed this as the guy is running late (not my problem he has been more than one job for the day in the diary and arrived late) and it will make it easier on everyone.
The guy has offered no discount for moving the goal posts. I am quite happy to wash my own hot tub over the weekend and can accept he may run later but want my hot tub to be delivered on the same day as planned.
I then find out he is not charging VAT. I didn’t want a cash job, again this guy is manipulating the situation to suit his agenda at no cost to him.
This is just not what was agreed and I’m not happy.
My husband thinks I’m too cynical and need to trust people.
I think he is being foolish.
Who do you think is BU?
I’m also annoyed that he did not call to discuss whether I agreed with this change.
(The hot tub cost £15k when new. Please don’t take that wrong, it is just factual information as to what they have in their care over the weekend).