To have complained to Uber Eats

[gallgal]

Ordered a meal for me and the DCs, we've all got stinking colds and have been hunkered down all day.

The driver is assigned: it's a female name and they're on a bike

Ten minutes later (not concerned about this aspect, quick) my food arrives, delivered by a man in a car. No sign of this female anywhere.

I normally tip generously and give good feedback but this time I did neither and actually complained that the driver wasn't who they said they were. AIBU to have done this?

I think people think I'm in horrors about this and I promise I'm not. I'm not sat here with the smelling salts. I just was of the mind that this was something I should flag to the employers.

@Bluerussian that’s just it though, it’s not on record that they were delivering to OP. It’s on record that woman on a bike was delivering, when actually man in a car showed up. Had he assaulted or scammed OP, there is no official record of who it was. Unlike if it were a local takeaway delivering as they would know who they handed the food to.

Taking it to extremes, man in a car could have robbed woman on a bike and taken her phone therefore had details of the delivery via the app...

YABU not to tip just becuase the person wasn't who they said they were if you weer going to tip them anyway. You still received your food.

Maybe her bicycle chain malfunctioned and her delivery driver mate said 'I'll deliver it for you'.

This honestly happens to me all the time and I don’t bat an eyelid, I would if it were a cab mind.

And by not tipping, presumably it makes it less lucrative for people to deliver on someone else’s account and discourages the dishonesty.

They always say they are coming on a bike lol but they’re always in a car. If it had been a male name, would you really have realised in the dark whether it was the right person or not? Probably not. They probably have several drivers that they use and maybe he was ready before the female driver 🤷🏼‍♀️

That's not how UberEats works @Emmacb82

Same thing happened to me. What's the point of having a description when its utter tosh. I reported it and haven't used them since (also because the food was cold and their customer service sucks)

I totally understand your concern OP.

I think some of you are misunderstanding. It's not that the OP wanted a woman to deliver.

Uber will employ a delivery driver, they check they have a driving licence, insurance, current MOT and visa or rights to work. The driver should not be passing their work to a driver who I'm presuming would not pass any due diligence, or else they would sign up legitimately themselves.

I'm with you OP and understand it's not that it was a man or a car that's an issue. It's that, on the face of it, the Uber vetting and contracting isn't working if someone completely different to the assigned driver then delivers the food.

It's about WHY is it someone different. Is it a front, does the woman exist, if so why was her delivery and the opportunity to be paid taken.

As a PP pointed out if someone you weren't expecting turned up driving a tack you'd be wary. I'd also be concerned about the reasons why it was someone different with Uber eats. More out of concern for others than me generally.

I don't see the problem. Before all this Uber Eats or Deliveroo or what have you, the majority of the delivery drivers were (and still are) male and I'm sure you were ordering take aways without much concern.

Hopefully you haven't created problems for the poor delivery worker.

We ate in GBK recently and the entire time we were seated an Ubereats bag was waiting on the counter for collection. It would be that that’d put me off Ubereats, not the delivery person.

YANBU OP. People seem hung up on the gender issue, but you've said that isn't the issue, just that the difference between who was supposed to be coming and who did come was obvious and noticed without trying because of the gender difference. The actual issue, though, is just that it's a different person. This could be happening a lot and people not realise because most of the time it doesn't stand out in the same way.

Given the way Uber Eats works, where you order through uber and they send a contracted person to pick up from the restaurant and deliver to you, if someone who isn't contracted by Uber is inserting themselves into that chain that is a potential security issue. Who knows why the man who delviered didn't or couldn't get his own contract with Uber. Was he turned down because he didn't pass the security screening and just got a friend or relative to apply and then used her account? Or is he just filling in for the driver - and if he's filling in, would he pass the security screening? Does he know what his obligations are?

So yes, that's an issue and telling Uber about it is a wise first step, though possibly ineffective, given their history.

they do it all the time here theyre apparently always on a bike or whatever-doesnt bother me

if i phone direct i wont know who is coming so it doesnt really matter

Yes but cah someone could’ve donked the Chinese food delivery guy over the head and assumed his identity.

In this case OP knew that had happened as the driver wasn’t the lady in the picture.

Except she was starving so she put that concern to one side until after she’d opened the door, eaten her lunch and powered up the old complaints machine.

I am sure if anything serious happened they wouldnt be going 'oooh best deliver that uber eats'. If she wasn't well or weather was too bad for the bike she maybe sent someone else and is tucked up safe in the house. The fact it arrived suggests the delivery plan changed rather than she got attacked by acid.

I could actually understand this better OP if you’d ordered them loudly to place the bag on your doormat and step away backward until they got back to their car and drove off before you opened the door.

I run a cake delivery business and we use Deliveroo. The riders also work for Uber Eats at the same time - they will do ‘double shifts’ by getting a friend or family member to take the one set of jobs, whilst they cover the other, so it’s not at all uncommon for Roberto to be the designated rider, yet Roberta actually turns up.

Honestly, you're grieving and you're not well and you're dealing with sick kids too. You are overthinking this. Hope you are all feeling better soon.

So should Uber just not bother telling you who is delivering

I don't see the point in them telling you tbh. What you gonna do - phone em up and say sorry don't want me food if Derek's delivering it. No other delivery service (Amazon, Royal Mail, your local Chinese take away) tells you who's gonna knock at your door and no one's bothered surely.

Getting in an Uber taxi is a completely different issue of course.

@Hadjab

Your lack of concern, as a business owner, about the identity & screening of and contractual relationship with the people you are giving your deliveries and your customers' information to is quite disturbing.

Unless Hadjab tells the driver the name and address of her client she’s doing nothing but handing over a bag of cake. It’s surely Ubereats that tell the drivers where to collect/deliver.

Please be aware of the Uber Eats drivers that take your food into public toilets when they need to stop for a number one or two.

Only on MN 😂😂 Are you just trying to get the driver into trouble and get a free meal? What on Earth did you think he was going to do to you?!!

No other delivery service (Amazon, Royal Mail, your local Chinese take away) tells you who's gonna knock at your door and no one's bothered surely.

I'm baffled how posters can spectacularly miss the point.
Royal Mall & DHL for example carry out background checks on their postmen/delivery men so whilst Karen at no 1 Beaker street doesn't know if Derek or Sue is delivering the package DHL know that it will be Derek or Sue or another DHL employer

Same goes for your local Chinese who offers their own delivery service. They don't pack up your sweet & sour, pop outside the shop & hand to a random stranger.