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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

...to think the Samaritans isn't always the best intervention for those in crisis?

321 replies

AwkwardPigeon · 18/02/2020 06:35

I'm just getting sick of the half-hearted attempts to help people suffering with their mental health on social media, all of these prescriptive tweets and FB posts with the addendum of the Samaritans phone number.

As a society we really need to be doing more than just directing all suicidal people to the Samaritans, I'm not doubting it's a useful lifeline to some in a time of need but it definitely has its limitations. I question its effectiveness in comparison to other interventions like face-to-face regular counselling sessions which unfortunately there are very long waiting lists for under the NHS and sadly many people if they were suicidal would (and probably do) take their own lives before getting a referral.

The Samaritans service have helped me in the past to a degree when, although not suicidal, I was struggling considerably with my feelings around specific events however I did get the impression they were scared to give any actual advice. Another time I rang them the most fed up-sounding man ever answered the phone and I just hung up because I sensed I wouldn't be able to open up to him. I think it's a lottery like many other services in that whom you get through to depends on the quality of help you receive and the level of optimism you feel once the call ends.

Also, call me cynical but I just think it's so easy for individuals to push the burden onto the Samaritans when we shouldn't really be relying on a charity largely funded by donations from the public to fix everyone's mental health problems and prevent suicides. There are so many other agencies that need to play a part too and us as individuals in helping those we know rather than signposting them to a charity to speak to a stranger. Am I being too harsh?!

OP posts:
Dyrne · 18/02/2020 12:31

I’m so pleased to see people on here now validating others’ poor experiences and promising to feed back however they can. It’s so much more heartening to see and actually makes me much more likely to use the service than some of the “that’s not true, and anyway, they’re volunteers so you can’t expect more” posts that were happening in the beginning.

Roussette I think the advice to ring off and try again needs to be better publicised if that is the policy - surely if someone has finally mustered up the courage to call, they’re not necessarily going to have the resolve to simply try again if it hasn’t gone well.

Roussette · 18/02/2020 12:32

I can only think that's a blip somewhere that's happened. Samaritans would never deliberately ignore emails. Please don't think that is the norm. It isn't.

Roussette · 18/02/2020 12:33

Dyme it is not policy! It is something I just think people should do if they don't feel comfortable talking to a particular Samaritan. In fact lots of regular callers do this.

Mehooha · 18/02/2020 12:42

I think that if you're in crisis, the Samaritans are the last service I would advise.
If you're just pissed off and want a rant and for someone to rant to, they're fine.
But they should not be what is recommended on TV discussions about suicide. It should be 111 or 999.

Greenandpleasanter · 18/02/2020 12:42

Dyme I completely agree with everything you say.

Mehooha · 18/02/2020 12:44

Honestly, if it was your dc or dh, would you ask them to call 111/999 or the Samaritans when they're suicidal?

Mehooha · 18/02/2020 12:45

Also completely agree with Dyre and also some other contributors to the thread

Mehooha · 18/02/2020 12:47

It's concerning that they won't even encourage you to call emergency services!

Can we nominate a spokesperson to summarise the points of this thread to go to HQ with for a start and also maybe to email our MPs with? I nominate @Dyrne

stuckinreverse · 18/02/2020 12:49

I have unfortunately experienced someone who really shouldn't be dealing with vulnerable people but I have just hung up & redialled. I have never been rushed or on a time limit, I have kindly been offered call backs the following day to check up on me, I have also visited a Samaritans office & sat down with someone to talk face to face. It is good to hear of peoples positive experiences with the NHS & police but for others their experiences can be negative. Again I am grateful that the Samaritans exist.

Roussette · 18/02/2020 12:49

Mehooha I honestly think you should add '*in my opinion' to your post. It is wrong to come on here and put off people who could potentially be helped by what is a very good service for some people. Over all the years I was one, there were very many people I felt I helped and there are people on this thread who have said it has been a lifeline for them. You are coming across as someone with an axe to grind. OK, it wasn't right for you, but that doesn't apply to everyone who rings them.

Mehooha · 18/02/2020 12:50

I don't need to stick IMO after every post. I'm hardly the oracle.

Roussette · 18/02/2020 12:52

It's concerning that they won't even encourage you to call emergency services!

Since when?

Mehooha · 18/02/2020 12:53

I think this thread has been fair (and fair play to HQ for allowing it to be discussed). We've had debates for and against. We've had volunteers and people who have used the Samaritans both having their say. I don't think that anyone should be told not to comment (particularly when they have personal experiences).

kingofkings · 18/02/2020 12:55

Mehooha
It's difficult to understand your response to the Police.
Were they assessing you as potentially needing a section

Mehooha · 18/02/2020 12:56

@Rousette - I don't know. I've shared my experiences, others have shared theirs; people have explained that they say nothing; volunteers have explained that they're not allowed to offer advice. No-one has said that they were advised to call 999 and the input would suggest that they're allowed to listen to someone dying rather than to even suggest that the caller rings 999?

Gonewiththemadness · 18/02/2020 12:56

I’ve called them a couple of times.
One time I spoke to a lovely lady who helped me to realise that I wasn’t suicidal I just wanted the pain to stop and I cried while on the phone to her, crying I needed to do so much and it did actually help I think.
Another time I felt like an idiot, like I was talking to someone who would rather be anywhere but on that phone call. I felt so awkward and didn’t know what to say after a while that I just hung up.

Roussette · 18/02/2020 12:57

No one's telling you not to comment. I just think it's not right to tell people NOT to ring Samaritans if they are feeling suicidal and need to talk to someone. As is illustrated on this thread, for some they have been a lifeline when things are bad.

Mehooha · 18/02/2020 12:57

ehooha
It's difficult to understand your response to the Police.
Were they assessing you as potentially needing a section

They were responding to me calling 111 or 999 in the case of being actively suicidal.

Roussette · 18/02/2020 12:59

No-one has said that they were advised to call 999 and the input would suggest that they're allowed to listen to someone dying rather than to even suggest that the caller rings 999?

I cannot begin to tell you how many times we urge a caller to ring for an ambulance if they are actively taking their life. That's all I can and will say on the subject.

kingofkings · 18/02/2020 13:03

Yes of course - I realise that

Mehooha · 18/02/2020 13:07

Well what don't you understand then?

user15783478064 · 18/02/2020 13:07

Not everyone's pain is temporary and not everyone's future does have hope. Those are just simplistic beliefs we hold to make our own lives feel meaningful and bearable in the face of suffering.

It's good that some people find Samaritans helpful or 111 or 999 or the crisis team or whoever else. But they're not helpful to everyone.

I don't want to continue living because I have been forced to continue existing in the same amount of pain and ongoing trauma, I want to continue living because I have found a way to reduce the pain and protect myself from harm. The police and MHA sections only do the former, and for me that is damaging not helpful as it replicates the coercion, violation and powerlessness that caused my PTSD in the first place. Traumatising someone is not a cure for trauma.

Nobody should have to die alone. Given the law in this country, the Samaritans are the only ones who can be with some people at the end of their life and that should not be denied them.

Roussette · 18/02/2020 13:12

What a thought provoking post user especially your first paragraph

Mehooha · 18/02/2020 13:16

User - what have you found helpful in the past and is there anything that we could do to help you today? Right now - bearing in mind that we're randomers/

soleilviolet · 18/02/2020 13:16

What I find most useful personally is having friends scattered around the world

What makes you think a severely depressed person has this? If someone is at breaking point, they're probably not going to call anyone as they don't want to burden others.

Lucky you, having friends all around the world. I dont think you understand the complexities of depression Angry