I was once threatened (while pregnant) with being banned from the maternity unit for making a fuss about my niece's care Apparently asking firmly, but politely (and a random partner passing who heard me say it stepped in when he heard me being shouted at) who to speak too about making a serious complaint is "intimidating and threatening".
My niece had her baby at 10pm on the Tuesday night. Her pregnancy had been complicated because of cancer treatment. All her care was pre-planned by the various consultants looking after her.
When we arrived at 6pm she was only 2cm dilated so they debated sending her home. They went off to speak to the consultant and never came back. At 8.30 she told me she needed to push. I went to find someone and was told not to be ridiculous, it would be hours yet. At 9pm someone begrudgingly came to discuss pain relief with her as she wasn't coping. They did an internal and panicked - she was fully dilated.
In the mad rush she had a third degree tear, lost a crazy amount of blood and blacked out. The baby had to go to SCBU.
All over her notes, in every conversation, and at each handover it was mentioned that she could not breastfeed because of her cancer meds. It had also been agreed between consultants that her cancer meds would stay with her and be brought in each day by her birth partner/family.
I arrived for visiting on Thursday lunch to find her crying her eyes out as she'd been lectured by a staff member about not "wanting" to breastfeed. I go off to the staff station and ask could they please make sure everyone is aware. They were apologetic, said they would etc.
An hour later she asks for pain relief. She's told she can only have paracetamol because of breastfeeding. Reminds them she's not BF'ing and her pain relief has already been agreed between consultants. Staff member disappears for an hour and only brings pain relief when I go chase it up twice.
Two hours later a smiley, happy, bouncy staff member comes into the room (only her in there) to invite her to a breastfeeding workshop. When she says she can't they launch into a spiel about how most people who think they can't can with help. She got called rude for interrupting her
She then got told off loudly by a staff member for taking 'unprescribed' medication and said staff member took her cancer meds from her tray table and walked away with them. By the time I came back she was trying to hobble to the staff station to get them back. The staff member refused to hand them back until she was satisfied with her "story". They were very clearly labelled as to what they were for.
She had to remind them/argue with them every day when they tried to give her blood thinners as she'd already taken them as part of her cancer meds (at a higher dose I believe) so they couldn't inject her again.
The woman in charge of the ward was vile. When I complained she told me I'd get banned and "then what would I do?" referring to the fact I was pregnant. She was rather offended when I said I was having a homebirth to avoid any chance of going to that hospital (emergency transfer would have been to a different hospital).