To think Hermes need closing down

[HJWT]

Think its honestly the worst parcel company in the UK! Had 2 parcels, 1 was suppose to be delivered to a neighbour, 1 through the letter box! They were both put in my bin and weren't there when I got back from a weekend away 🙄

Returned a parcel with Hermes 48 hour on the 26th and the company still haven't received it !! Whats a fuc*ing joke !! 🤦🏻‍♀️

I said above that I’d had a 50% success rate with Hermes. I’ve remembered another delivery so that’s now down to 33%.

I ordered something from Ebay and the listing stated delivery by Royal Mail. The seller went on to use Hermes, it was apparently delivered but certainly not to me and Ebay found in favour of the seller as Hermes said they’d delivered it.

I’m on first name terms with my local Hermes lady and she is very good, if I text her on the day I’ve got a delivery due with when I’m gonna be in then she’ll make sure she drops it off when I’m home.

@PregnantSea Thu 09-May-19 07:14:29

We need to direct complaints to sellers/companies. If they received enough complaints then maybe they would choose a different courier company?

As your contract is with the seller your should always be raising your complaint with them and not the courier. It is then their responsibility to chase issues with the courier, not yours.

However, complaints about the attitude of the driver and the like should be reported to the courier.

They ‘delivered’ a parcel to me last Thursday when I was in the house, by delivered, I mean didn’t knock at all, put it in the recycling bin, and didn’t leave a card. My son came home, and immediately put the bins out for collection on Friday morning. I got an email on Friday lunch time to say the parcel had been left in a ‘safe place’, by which time, the bins had been emptied....

@WontYouDance
Yeah muddlingmackem went to parcel to go too and they refunded me postage but said there’s nothing else they could do as I didn’t get extra insurance.

Ouch! Would probably have cost less to have delivered it in person.

Not impressed at all with Hermes, almost to the point where I won’t bother doing an online order if Hermes is the courier.

I was genuinely surprised that I had a Hermes delivery yesterday which was at the time they stated and where he actually did bother to turn up. Much prefer Royal Mail (Who have a conveniently located sorting office I can walk to if I do miss a delivery) or Amazon (Who turn up at odd times sometimes but that’s much better than not bothering and then lying about it).

I complained to a seller about using Hermes previously and was told they were the only company who did insured parcels for a reasonable cost. Probably because the insurance isn’t worth the paper it’s printed on, since I suspect they go with what their systems say, even though that is input by their own drivers who frequently lie or deliver parcels to entirely the wrong place.

I know the drivers are on a time limit, and in some ways it is easier to have them leave it somewhere 'safe' than to faff around having to go to the nearest depot - 18 miles from me. But they really should drop a card through so you know it's in the wheelie bin or shed or in a plant pot or whatever.

Also, I am posting on here now, because I went to the shop this morning and was away for about 40 minutes - 12 mins walk there, 15 mins in shop, 12 mins walk back, and it was pissing down with rain the whole time.

I came back home to a package I had bought on ebay 2-3 days ago - on my front door step - wrapped in paper, and it was SOAKED.

I took it in and dried the contents, which fortunately was an item of clothing, so it dried on the radiator. If it had been a book or poster or something electrical, it would have been ruined.

I was not impressed.

I was even MORE pissed off when I looked at the listing on ebay, and there was a tracking number. I clicked on it, and it said 'sent from depot for delivery at 9am,' then 'signed for' at 11.33am! I didn't sign for it, and no-one else was in, and the damn thing was left on the bloody doorstep! I clicked on 'show signature' and it was my name but not my signature.

So not only did they leave my item on the doorstep in the rain, but they also forged my signature to say I had taken it in! So if someone had nicked it, the company would have had notification that I had had it! The item of clothing was £25.00 too. So I would have lost that, as it appears I took it into my house and signed for it!

Luckily I live in a low crime area, with very few robberies (rural area,) but still, you never know who's passing through. We have people coming into the area trying to sell stuff and peddle stuff, so it could have got nicked.

VERY pissed off.

I am not giving the ebay user positive feedback either. I have had this happen before with a couple of ebay users who use Hermes... just leaving it somewhere where it could get nicked. I still left positive feedback for the sellers, but messaged them to tell them that my package had been left outside, and my signature faked, and on both occasions they ignored me.

So if any seller uses Hermes now, and they fake a signature, or leave the package outside with no card dropped through the letterbox; the seller can whistle for their positive feedback.

I have some sympathy with the drivers. I was continually appalled by their delivery times and lost a lot of Christmas presents one year (delivered later). However, I live up a track and when I met one at an event he explained he had to use his own car and was on timed delivery, so he couldn't come up. He did bring his area manager in to see what local lanes like mine are, and I think got some help - Hermes has been fine since. And satnavs can be blamed - if the drivers don't know the area particularly well, satnavs can misdirect appallingly. Losing the drivers time and money.

I’ve had more trouble w Royal Mail recently, but Hermes have been rubbish in past too.

@crosstalk That's fair enough, saying the drivers have a hard and stressful job. But forging signatures (to make out it has been accepted by the recipient,) and then dumping the package on the doorstep in the rain, is totally unacceptable.

We have a lovely Hermes man. Very easy on the eye too 😂😂. The old one was awful-he delivered a case of wine by lobbing it over a 6ft gate 😂

I sell on ebay quite a lot use Hermes for anything bigger than a royal mail small parcel, I've probably used them 300 times every single parcel has arrived no cases opened about non arrival
I have had 2 non arrivals via royal mail out of about 600 parcels claims were paid out no problem and 1 claim against UPS which they resisted despite photos showing quite clearly the outer box had been squashed to half it's original size
all in all I think Hermes are good for me lady in drop off shop is. lovely
just a pity they are 8 miles away otherwise would use them for small parcels too
a courier can't magic a safe place to leave your parcel if you are not in I don't agree with fraud but expecting a safe delivery of a box to your home when you are out from 9-6 is not easy, lots of companies allow delivery to a local argos or sainsbury's etc several parcels I send have an argos ref number it is much easier to collect from an argos than a local sorting office

how is it the sellers fault if they say they use Hermes as a courier and you buy it and hermes deliver it to you with fake signature
a seller would generally be able to get negative feedback removed if it was about a parcel that was delivered on time

Ours depends on the driver. There are two depending on which depot the parcel comes from. The woman is brilliant. Uses logical safe spaces (ie the big cupboard right next to the front door) and always leaves a card. The guy is hopeless. He'll put a card through, but not put any detail on it. So you have to play hunt the garden and then text all the neighbours to see where it has ended up. I'm pretty convinced he puts the card through when he knocks and then just leaves the parcel somewhere.

Personally I prefer Hermes to Royal Mail. If we are out, Hermes will leave with a neighbour (someone is usually in) whereas Royal Mail will return parcel to the sorting office, then I have to log onto their website, book a date for delivery in 2+ days, then stay in especially..... Although I did once get a card saying parcel was with "neighbour Steve" and I had to knock on doors in my street to find out which house Steve lived in!

DPD are fantastic as you can track the driver online and go home to collect the parcel.

My in laws are both Hermes couriers. They are not employees but 'self employed'. They are treated really poorly as such. They have to find their own holiday cover from another Hermes driver so sometimes they will get cover and the person backs out the day before and they have to cancel their holiday. They are expected to work 6 days/week unless they get cover for their 6th day.

This is awful that they are regarded as self employed whilst clearly actually being employees. I am self employed for a big organisation and I tell them my availability and turn down any shifts I don't want, I thought that was one of the defining factors of not being an employee

@TeacupDrama

expecting a safe delivery of a box to your home when you are out from 9-6 is not easy, lots of companies allow delivery to a local argos or sainsbury's etc several parcels I send have an argos ref number it is much easier to collect from an argos than a local sorting office.

Where on earth did I say I was out between 9-6 every day? I never said that. And I am NOT out all day.

You can't just make shit up to try and prove yourself right you know.

Too many people have slagged off Hermes for there to not be SOMEthing in it.

To be honest, your whole post (from 20.53,) sounds like you are trying to promote them. Do you work for them or something?

@TeacupDrama

how is it the sellers fault if they say they use Hermes as a courier and you buy it and hermes deliver it to you with fake signature.

a seller would generally be able to get negative feedback removed if it was about a parcel that was delivered on time.

And I didn't say it was the 'sellers fault' if Hermes dump the package with a fake signature; but when I messaged the sellers about it, they ignored me. (as I said earlier!) So they obviously don't give a shit.

Therefore, if it happens again, I shall not message them about it, but they will get no positive feedback.

And I didn't say I would give a negative feedback, just that I would not give positive! Stop making stuff up!!!

It totally depends on your courier. Ours is brilliant. Totally reliable, sensible and lovely.

I love my Hermes courier and my DPD courier. Both are amazing at making sure the parcels get to our flat. I befriended both during my mat leave and now if I see them in the neighbourhood delivering we stop and chat.

A Hermes delivery was once left in my ‘outbuilding’
Shed or similar I thought, except the shed isn’t accessible due to a locked back garden gate.
Couldn’t find parcel so called retailer to ask them about it.
Hermes delivery lady arrived within an hour and showed me where she’d stashed it.. in one of the wheelie bins!
I asked why she’d written ‘outbuilding’ on the card and she told me ‘we class bins as outbuildings’!

I've had 2 regular Hermes couriers and they've both been fab! One at my old address for 5 years and the one at my current address. Both very friendly and always leave parcels in our safe place.

@mabel the comments about out 9-6 were not directed at you, but a reply to other people

I don't work for Hermes as I said before they have successfully delivered for me, that doesn't mean that someone else hasn't had problems but that. I haven't. The problem is that many people want the hour slot of UPS but only want to pay Hermes prices, a 2 kg medium parcel with Hermes on eBay is £4.17, ups are £7.49, people generally do not want to pay £3 extra, not one person has ever asked if I would use a different courier and they would pay the extra, occasionally someone asks to have something first class as in a hurry.

Of course no one needs to leave any feedback at all obviously the people who don't reply to messages are not doing well in the communication category but provided someone packs an object well enough and sends tracked and on time what happens after is outwith the sellers control

The biggest problem with all aspects of parcel delivery are the morons and fuckwits who constantly order there worthless tat to be delivered to their home address EVERY. SINGLE. DAY.
... When they know full well they're not going to be home to receive it.

exactly @jemihap though I might not have worded it so strongly you can get things delivered to work or a pick up point such as argos or even to a friend or relatives address who will be in, ebay and paypal allow you to have 6 stored addresses almost every retailer allows you to have a different delivery address to billing address

you can request a note on the label saying leave at number 56, place in blue box, back gate is open leave at rear door etc but if you are expecting a parcel bigger than your letterbox you need to think if you are going to be in and if not what will happen to parcel as no one is really going to come back 3 times and if they do most couriers use the same route so if they come at 11am on tuesday it will be close to 11am on wednesday and thursday too

you could even talk to neighbour ( not very MN) at number 56 saying we are doing XY and Z and are expecting a few parcels would you mind accepting delivery for us

I've never had a problem with them. Wouldn't want them to go bust because of all the job loses