To think Hermes need closing down

[HJWT]

Think its honestly the worst parcel company in the UK! Had 2 parcels, 1 was suppose to be delivered to a neighbour, 1 through the letter box! They were both put in my bin and weren't there when I got back from a weekend away 🙄

Returned a parcel with Hermes 48 hour on the 26th and the company still haven't received it !! Whats a fuc*ing joke !! 🤦🏻‍♀️

I had delivery photographs. Of a drive and a signature that werent mine.

The main problem isnt the delivery drivers - some of whom are woeful and some of whom are great, as evidenced on this thread. Its endemic problems at Hermes Head Office..Their Customer Service is shit. Their driver training is clearly shit and they give them unrealistic targets. They dont give a shit or even pretend to give a shot when you contact them (good luck) about their driver fraudulently signing your name or losing your parcel. They are cheap for retailers for a reason, they clearly don't spend any money on customer service.

I don’t have a problem with them. They do often leaves parcels on my doorstep but that’s ok as it’s not visible from the road. Our local driver who no longer works for them sadly was great, he helped me build a trampoline in the garden once when he was dropping off a parcel! And he was very easy on the eye .

I’ve used them a lot for my online business too, sending parcels all over the U.K. and never had a problem.

I consider myself very fortunate, our Hermes man is great. He is a bit forgetful about where the safe place is but will leave a note to let me know where my parcel is if I am out.

Have had the nightmare deliveries before although I think they were Yodel, however our Yodel ones are fine too.

The real crap ones are DPD, they will deliver to a completely different address and mark it as delivered and signed for but not let you know where. Or they will take it away again and leave a card that relates to a totally different delivery in Scotland, when the delivery should be in London which of course cannot be traced and the parcel vanishes forever or goes home with the driver.

I hate our local Hermes guy, I asked him not to hammer (and yes, I mean hammer, not knock) on the door immediately after holding his finger on the doorbell and he's had the arse with me every since and barely speaks to me when he has to deliver here.

Oh and when we first moved in he left a parcel with a neighbour over the road and up a bit. Left a card through our door but didn't write on it where the parcel was. He's an asshole.

Hermes along with Yodel (if they even still exist) are the most incompetent delivery companies I have come across. I always make a point of emailing a company and asking who they use to deliver. If the answer is one of the above, I tell them that I won't be ordering and why!

RustyBear that's hilariously hopeful!

Surely if the delivery photograph is of the wrong house, it works in your favour as it proves inconclusively that it was delivered incorrectly. Otherwise you’d just have tracking information that states ‘delivered’, which you’d have to dispute and even wait for an investigation before having it resolved. It’s absolutely helpful for genuine cases of delivery problems.

We had a new office chair delivered by myhermes recently. Left in a safe place (despite us being in) allegedly.

Nope no sign of it.

Put the bins out the following day and thought that's a bit heavy. The stupid git had put the parcel(brown box) into pur recycling bin.

The website even says that bins are not considered safe places. Stupid individual.

Blame the governments (both Labour and Tory) for not regulating properly. For a start, end the practice of all day delivery slots.

Must depend on where you live. My local Hermes courier is fantastic

I agree. I think I've only ever had a problem once nd that was when they were snowed under with Post Christmas sales deliveries.

They are useless!! I had a big winter Parker coat 'posted through my letterbox' according to Hermes.

Ignoring the fact that it clearly wouldn't fit through the letterbox, I was also in all day on the day they supposedly delivered it.

Our Hermes guys are great. DPD are appalling.

@WontYouDance Wed 08-May-19 08:51:55

Used parcel to go as a go between.

Hermes don’t care. Said my contract was with parcel to go.

Your contract was with Parcel2Go. Did you chase it up with them? Or were you outside the claim period when you first contacted them?

I find Yodel worse in my area but that's awful that they thought that a bin was a safe place! yuck!

No my courier is reliable and fantastic, I'd be lost without them - never had a problem and use them regularly

My Hermes courier is lovely. I was struggling to buckle DC into the buggy amid screaming because Teddy had been blown away by the wind. Hermes Man gallantly pursued Teddy and lay on the ground to fish him out from under a car. He always has a kind word and a pocket full of dog biscuits too (DDog recognises him and sniffs his pockets).

Yeah muddlingmackem went to parcel to go too and they refunded me postage but said there’s nothing else they could do as I didn’t get extra insurance.

Like I said, expensive lesson to learn 😔

DS bought a secondhand wheel. Hermes said it had been delivered to an address with the letters transposed (think WD1 8SE when it should have been WD1 8ES) with a signature Stewart. We looked the address up on Google and it was a block of old people's flats. DH went round. There was no one in but he tried the neighbours, and no one had heard of Mr or Mrs Stewart. He went back several times but no one was in at the flat. In the end DS did get his money back, but my guess is it was sold on by a dodgy driver.

YANBU. I'm not even going to go into detail with my own personal stories about how incompetent they are because they are similar stories to PPs. They are utter shite.

I don't think they will go out of business though because sellers keep using them. They are the ones paying the fees so as long as they are happy Hermes have no reason to care. We need to direct complaints to sellers/companies. If they received enough complaints then maybe they would choose a different courier company?

Absolutely. The amount of parcels that have vanished, I dread buying anything and finding out ut's them delivering. I'm sure some of the couriers just nick the stuff.

I don't think they will go out of business though because sellers keep using them

True, however both DH and I have complained to sellers regarding using Hermes. The company he complained to actually emailed back saying that they have previously instructed their distributor not to send by Hermes due to damaged/lost parcels (his was a cardboard box of back-issue magazines left on our front door step yet again) and they would be having strong words with them about it.

If I have no choice but a Hermes delivery I now get it sent to the local pick-up point which is a nice wee shop so it's inside, dry and safe behind a counter.

Cant stand hermes, ordered some lovely flower pots from a company, first lot arrived 2 weeks late and half the box smashed.

Called company and they resent the broken ones, second delivery all replacement pots were smashed.

Third attempt 1 of the 6 replacements survived.

All were heavily wrapped in bubblewrap, but boxes arrived in such an awful state, it really looked like they'd been thrown about the back of a lorry.

Sadly cancelled my remaining order and got a refund for the pots not received and bought crappy ones from amazon.

l think it's pot luck to be honest. My Hermes lady is lovely. She will leave parcels in my shed if l'm not in. But l do appreciate some people have horror stories - l have had a parcel left "behind the gate" (not sure who by, it was a couple of years ago now) - the gate is wrought iron, and the parcel was in clear view of the street. Fortunately it was still there when l got home.

I think we've been lucky never had issues with Hermes at last two addresses - very different areas of UK . Amazon Logistics - we've had many problems with and most others occasional issues.