To think Hermes need closing down

[HJWT]

Think its honestly the worst parcel company in the UK! Had 2 parcels, 1 was suppose to be delivered to a neighbour, 1 through the letter box! They were both put in my bin and weren't there when I got back from a weekend away 🙄

Returned a parcel with Hermes 48 hour on the 26th and the company still haven't received it !! Whats a fuc*ing joke !! 🤦🏻‍♀️

Our local Hermes courier is amazing, he's so polite and friendly, brings treats out of his van for my dogs, and always leaves parcels somewhere safe if we're out. He and his wife do a fantastic job and work very hard.

I used to deliver flowers for a while - it was a thankless job as barely anyone was ever in and that's if you could find the house as it wasn't numbered or named; there was never anywhere safe to leave anything and neighbours get really cranky if you ask to take them in for them. Taking the flowers back to the shop guaranteed a yelling at by the owner. So I always go easy on delivery drivers. Make life easy for them by being home when you order things or have them sent to your work address.

It really depends. We have one for small deliveries, think H&M/Debenhams clothing parcels which works really well. The one for large deliveries is a nightmare.

I ones ordered pet food, running low and had lots of emails telling me the items were delivered. Aehm, no, nothing and DH in all day.

I complained right at the vendor and while they happily refunded my money and investigated and send me a detailed record what went wrong I just couldn't order with them anymore.

We also had a birthday present in the rubbish bin, luckily we added a bag just on the rubbish collection date and spotted it. Cardboard boxes flung over the garden gate in a torrential downpour. I sometimes wonder that if sellers do refund/do a second delivery without any problems how many do Hermes do wrong and why these companies are not changing delivery companies?

But to be fair Amazon is also a nightmare. We had now 4 times a delivery with a time stamp we were in and no parcel. It appeared at our neighbour 4 houses down the road who was away on 2 of these occasions and wondered on the others why we didn't collect. He is now aware and pops over when he spotted a box in his doorway.

Make life easy for them by being home when you order things or have them sent to your work address

I'm currently waiting for a package which tracking says will be delivered '13 May - 20 May' Am I supposed to put my life on hold and not arrange to do anything for a week so I can be sure to be in when the package arrives?

Never had a problem with Hermes. Always get the same driver and he’s really friendly. Yodel keep leaving stuff outside my front door even when I’m home.

I waitied in for my last parcel from Hermes..I sat all day in my office, with the window open, overlooking my drive and the sole access to my property. No one came, doorbell didnt ring. I got an email while I was sitting there saying my parecl had been delivered. On the tracking, there was a photo of my supposed signature, with my name spelt wrong, taken on a tarmaced drive, which I dont have. That's shoddy behaviour and actually fraud.

i havent read the whole thread but isnt it unhygienic to put parcel in the bin?

Totally down to the courier- ours is really good.

My in laws are both Hermes couriers. They are not employees but 'self employed'. They are treated really poorly as such. They have to find their own holiday cover from another Hermes driver so sometimes they will get cover and the person backs out the day before and they have to cancel their holiday. They are expected to work 6 days/week unless they get cover for their 6th day. They get paid per parcel delivered and have to deliver all parcels on their round that day. so at Christmas time they will often have 200+ parcels to deliver and. Or finish till 9pm at night - sometimes 6 days/week. So while some drivers are crap and don't care - I can kind of see why. Then you have other drivers who take pride in their business being self employed and will be excellent. All depends on your courier.

My local Hermes courier is absolutely fantastic, and I can't fault him at all. He'll come back later with parcels for me, and when we were on holiday he remembered and held onto parcels to drop them off when he knew our cleaner would be here. He's a total star!

Depends where you live. In our old town, they were awful, found my parcels in all sorts of ridiculous places and two went missing. The courier who covers where I live now is fantastic, very polite and always looks after our parcels and only ever leaves them in our safe place.

Hermes are appalling and routinely update the tracking to say that delivery has been attempted or made when it definitely hasn't. I know the couriers are under intense time pressure and don't blame them at all as individuals, but all the ebayers saying they've sent 10,000 parcels without incident need to realise that just because that's what the tracking says, it doesn't mean the recipient didn't get messed about. Yodel are awful too, and as for Parcelfarce... there are no words.

They’re awful, and I think the problem is more than just some couriers are shit. It’s that the company doesn’t actually give a fuck. They simply don’t care that their couriers lie, steal or leave parcels in stupid places.

I wish companies had to state up front when you order from them what delivery service they use. Or better yet allow you to choose! I’d rather pay more for Royal Mail than end up not getting my stuff because of bloody Hermes.

I agree that they can be shit, but even with their botched deliveries they are still cost effective for retailers. Believe it or not, delivery issues are rare enough that even though retailers may have to refund/resend lots of parcels, they still make more money overall by using Hermes.

Also I think Hermes are slowly starting to get their act together. They are starting to use delivery photographs and GPS tracking, so hopefully will be more secure and efficient going forward. Drivers aren’t going to leave parcels in stupid places if they have to leave photographic evidence of where they’ve dumped it.

They had GPS tracking on my last parcel with them, so they could see full well that the dick driver had blatantly lied about his two previous delivery attempts (i had been home both times) but they just didn’t give a fuck about it and that’s why Hermes are so shit. Any company that values their customer service so little will always be shit.

My local courier is terrible. It's pretty hit and miss in terms of actual delivery but he's a right creep who thinks nothing of trying to chat up girls less than half his age when delivering parcels. On top of the fact I find their customer service beyond dreadful I now refuse to buy anything if I know it's coming via Hermes.

They keep signing mine as delivered when I'm in... and signing it themselves before trying to deliver again on a day I'm out. Mind numbing

It does completely depend on your local courier. I had a fantastic one for years, so friendly and efficient but then he left and his replacement was awful. He always brayed on the door which literally made me jump out of my skin at times and if you didn’t get to the door in 0.1 seconds he would start banging on the windows and even shouted through the letterbox once . I put in a complaint so he then started knocking on the door like a mouse, almost impossible to hear! It was ridiculous.

Moved house now and the first Hermes delivery I had went missing, Hermes had no idea what happened to it .

Never had any issues with mine tbh...

Lost packages and all that are annoying, but you have not experienced a proper delivery nager until you experienced DX delivery who works for Home Office...
And gave our oassports to someone else god knows where, with a door description not matching any door in 0.5 miles vicinity. Not even a sorry.
Cue in police reports, new application, new payment obvs and cancelled flights. And no, it wasn't left till last minute either! Difficult situation and took months to sort out.
Bastards.

My Hermes couriers are really great.

Never had a problem with ours .Had a lovely chap until he retired and now have a woman who delivers when stated.

My Hermes lady is brilliant so definitely depends on where you live!

Amazon folks are scarily intellectually challenged at times.

They supposedly posted DH's parcel from JD sports through the letterbox - Except it was a pair of trainers in size 8 ?

It's not Hermes that's the problem. It's your courier. Our Hermes guy (& his wife) is excellent.

GinDaddy - no, I don't expect free p&p or returns. Nor do I order with a delivery date when I know that nobody is in.

I am lucky, DH works from home. If he is on a trip I either delay an order or try to do click and collect.

What is the point in paying for a specific date (confirmed) if the courier is changing it and then wondering why it can't be delivered (Amazon, hello I didn't expect your parcel as you told me the order was cancelled)?