To have cancelled and refunded this?

[Bottletopsx]

I have an online shop. Message below from a customer.

I cancelled and refunded her as I am obviously too stupid to post her item!! Cheeky Cow!

Hi there. I'm ordering this for a master's degree project and would appreciate the most expedited shipping I can afford. Not that you could possibly know what that is, but I'm willing to pay a bit more to get it sooner if that's at all possible. Thanks!

@pessimisticstateofperception - you've made my day!

Can't believe you cancelled her order because you thought she was a bit stuck up 😂
Money is money, do you not want to make any?

I don't watch that shit. I hate Harry Potter. Haven't read the books and managed to avoid most of the films

Clearly 😆

The irony in the two people on this thread OP and Eliza, who think people are snooty and cheeky and out to make them look stupid have actally managed to make themselves look it.

I also dont think this is the thread the OP was hoping for i think we were meant to agree with her not make her feel in her own words stupid

Hope she doesn’t leave a bad review OP!
You can salvage this, just get int touch and say you’re sorry for deleting her order and ask if she still needs it. With free shipping!

... but will the OP come back and acknowledge she may have over-reacted to the poorly written request...

I think you reacted in anger and it’s not a good thing to do in business.

I hope that you’ve read the replies here, re-read the message back, and buggered off to salvage the situation.

Probably not AWish, she has had her arse handed to her mostly but I hope she contacts this woman and does the right thing though.

Unbelievable!!! Yes YAVVVBU for cancelling and refunding.

Agree with GreatDuck - I'd get in touch and post free of charge.
Worse things have happened and you can fix it.

Whoops, have you already sent her a rude message or could you pretend that you cancelled it accidentally whilst trying to get it shipped extra fast?

The poor woman obviously needs it really quickly, hope you can make up for your mistake. Maybe send it extra fast at the same price? She won't have any idea what's going on; she was trying to sound friendly and polite.

I think the OP is off googling Gollum personally..

Unbelievable!!! Yes YABVVVU for cancelling and refunding.

You've made yourself sound like a muppet.

as I am obviously too stupid to post her item!

Well, as it turns out...

Do you have many customers OP?

Instead she chose to word her message in a convoluted, round-about way, which lost her the item

Or English isn’t her first language. Why assume the worst in people?

I suspect the OP is trying to get the thread deleted!

But - if you are the kind of person who always thinks everyone is out to get you/against you, you are literally looking for trouble everywhere. Even if there isn't any, you'll find it because you look at everything through that frame. That's not health for anyone, but it's disastrous for a business!

At first read I thought, what a wee CF. Now reading back it does seem as if she's talking about you not knowing what the extra costs are that she's willing to pay! Oops!

She's just phrased it badly. She meant that you wouldn't know what she could afford. Perhaps it would have helped if she'd explained how much that was.

Definitely a thread that you hope will be picked up by the Daily Fail!

Thanks for the Monday morning giggle OP!

you misunderstood, not only that but you are mean spirited

I am not sure customer service job is for you

lol

Cancel the cheque.

Oh dear.

I am dying at this. Poor customer. I hope she can source the item from somewhere else.