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AIBU?

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Original poster

To have cancelled and refunded this?

414 replies

Bottletopsx · 08/04/2019 09:51

I have an online shop. Message below from a customer.

I cancelled and refunded her as I am obviously too stupid to post her item!! Cheeky Cow! Angry

Hi there. I'm ordering this for a master's degree project and would appreciate the most expedited shipping I can afford. Not that you could possibly know what that is, but I'm willing to pay a bit more to get it sooner if that's at all possible. Thanks!

OP posts:
youwouldthink · 08/04/2019 11:34

So you've cancelled and refunded. The customer won't get the money back for several days while it's processed. All because you took offence wrongly . . Let's hope they can afford to pay again and get it through in time!

Yabbers · 08/04/2019 11:34

You have definitely misinterpreted and reacted in the wrong way.

But, even if she did mean that, if you run a business but refuse to deal with customers who you think might be a little bit rude, you won’t have a business for very long.

Send her an email apologising for the clerical error of cancelling her order and let her know what expedited postage you can offer.

woollyheart · 08/04/2019 11:35

Sorry that you have polite customers! 😂😂

sighrollseyes · 08/04/2019 11:36

Ooops! Think you've got some salvaging to do! You've assumed she's bad mouthing you but she was just saying she understands you don't know what her budget might be.
Lolzzzz! Hope she doesn't write you a negative review.

BlackCatSleeping · 08/04/2019 11:37

I'm dying laughing at this!!

Bingandflop2019 · 08/04/2019 11:38

🤣🤣🤣

smellygelly · 08/04/2019 11:41

Way to jump to the wrong conclusion there op!

spugzbunny · 08/04/2019 11:41

Wow! You have really misunderstood this and reacted in a slightly bonkers way. Turns out you really didn't understand!

The buying was saying 'I would like to know what the expedited shipping costs are that will fit my budget. Unfortunately, you can't possibly know what the budget is!'. The correct response would have been to give them a few options and they could pick one that fits your budget.

Out of curiosity, what online shop is this? So we can avoid it.

Poor student. You've proper screwed them over for no reason. My advice is to think before you respond next time.

theemmadilemma · 08/04/2019 11:41

Best Monday on Mumsnet in ages.

Eliza9919 · 08/04/2019 11:43

Eliza9919 are you always so pleasant?

Yeah, I'm a proper ray of fucking sunshine, can't you tell Grin Grin Grin

And no, I'm not the OP.

ScruffGin · 08/04/2019 11:45

I think the OP has slunk off and won't be back Grin

WhiskersPete · 08/04/2019 11:46

Haha! Don’t think OP will be back.

QuimReaper · 08/04/2019 11:49

This is amazing Grin

katseyes7 · 08/04/2019 11:52

l think maybe it's just as well the OP is running an online shop, and not dealing with customers face to face....

AngeloMysterioso · 08/04/2019 11:53

What is your shop called OP? So I know never to shop there?

InspectorClouseauMNdivision · 08/04/2019 11:56

How is the business going with this customer service? 🤨

And omg. Lol to gollum and Harry Potter 😂

WhyTho · 08/04/2019 11:58

This reply has been deleted

Message withdrawn at poster's request.

M4J4 · 08/04/2019 11:58

I hope you have got in touch with the customer OP, it was a misunderstanding. Couldn't you tell from the rest of her post ..'if at all possible'...'thanks'...snooty people don't write like that.

LumpyPillow · 08/04/2019 11:59

Imagine how utterly bewildered this customer must be feeling!! Nothing like starting a monday off feeling like you're entering the fucking twilight zone. At least ease people in! 😂

katseyes7 · 08/04/2019 12:00

This thread has made my day, and it's only noon. Brilliant!

BikeRunSki · 08/04/2019 12:05

To be fair t the OP, I think the customer worded her request very badly. What’s wrong with “I need this as soon as possible, please could you let me know what delivery methods are available, and their costs”.

BeerandBiscuits · 08/04/2019 12:07

I recently had an order I was waiting for cancelled and the money refunded. No explanation given.
When I phoned to ask why was told they'd been unable to source the items (they were plants) which I thought was strange as still being advertised.
Now thinking I must have offended them by my excessive politeness Confused.

BloodyDisgrace · 08/04/2019 12:08

Anyone can make a mistake. Is it absolutely necessary to humiliate OP like some people did on this thread? This is an awkward wording.
I bet if the customer said after "would appreciate the most expedited shipping I can afford" - "I don't know how much it would be, but if you tell me, I'll pay it" the order would never be cancelled.
Maybe just not your day, OP, but hope your business does well. And that she gets the item she needs.

chickenalapesh · 08/04/2019 12:08

This thread is just what I needed Grin

MongerTruffle · 08/04/2019 12:09

At first I interpreted it the same way that OP did!