To have cancelled and refunded this?

[Bottletopsx]

I have an online shop. Message below from a customer.

I cancelled and refunded her as I am obviously too stupid to post her item!! Cheeky Cow!

Hi there. I'm ordering this for a master's degree project and would appreciate the most expedited shipping I can afford. Not that you could possibly know what that is, but I'm willing to pay a bit more to get it sooner if that's at all possible. Thanks!

I think you've misunderstood.

She's acknowledging that you can't foresee her budget, but asking what (quick) shipping options can you offer.

Is this a reverse?! If not, she sounds lovely and YABVVU.

Wow. I would profusely apologise and expedite for free on this occasion.
She did nothing wrong, she was only pointing out the predicament of you not knowing her budget.

Has she asked why you have cancelled her order? If she needs it for her master's and quickly I'd feel a bit sorry for her.

You got the wrong end of the stick there.

Apologise and ask her to reorder.

You have completely misunderstood her. She isn’t insulting your intelligence.

It's a perfectly polite message, acknowledging that you couldn't possibly be aware of her budget. You've been a bit daft, OP...

as I am obviously too stupid to post her item!!

Well, as it turns out...

OP, I think you might be in the wrong job if that is how you treat your customers .

She was being perfectly reasonable. You weren't.

I’m actually laughing that you have cancelled a sale because of this. Talk about cutting your nose of to spite your face.

as I am obviously too stupid to post her item!!

Well, as it turns out...

Oh my god I hope you can fix this as you've been really mean on a rather horrible assumption! You'd have to have a pretty big chip to think she meant you didn't understand expedited?!

Oh the irony.

She means that you couldn't possibly know what she can afford!

It literally took two seconds to spot that.

How embarrassing! As PP said, she is definitely saying you couldn't possibly know what her budget is, there is no insult in there whatsoever, in fact her message is very polite. If I were you, I would find out what the fastest shipping method is and how much it costs, and tell her you cancelled and refunded the order as it will be need to be paid for again including the shipping cost. You might save it, unless you sent her a rude message back of course.

I am obviously too stupid to post her item!!

Ah the irony. You've misunderstood. I hope you didn't send her a rude message.

I think this needs to be my addition to the thread on ‘best things I’ve read on mumsnet’ or whatever it is, it’s given me a good giggle this morning!

Wow. You took an otherwise pleasant message, misread one line and jumped to a nasty interpretation and behaved unpleasantly as a result.

How about acknowledging you were wrong and apologising?

OP even if she was being rude, which I don't think, I think you misinterpreted the message, your cancelling her purchase was VU. When you work in customer service, online or otherwise, you're going to come across some arseholes less than curteous customers. Unfortunately you need to grin and bear it. Your reaction to this was pretty unprofessional imo

Oops. Made an arse of yourself there, OP.

You have acted hastily, defensively, unprofessionally and are out of order.

I hope your chip on the shoulder hasn't affected her Masters.

🤦🏽‍♀️

This is why punctuation (and always assuming the best in people) matters.

As the others have said you've completely misunderstood.

Haha, you have totally misinterpreted her message. She is basically offering to pay whatever extra she needs to within her budget but appreciates you don’t know what her budget is. You’ve made a bit of a dick of yourself to be honest. YABVVVU.