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AIBU?

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Original poster

To have cancelled and refunded this?

414 replies

Bottletopsx · 08/04/2019 09:51

I have an online shop. Message below from a customer.

I cancelled and refunded her as I am obviously too stupid to post her item!! Cheeky Cow! Angry

Hi there. I'm ordering this for a master's degree project and would appreciate the most expedited shipping I can afford. Not that you could possibly know what that is, but I'm willing to pay a bit more to get it sooner if that's at all possible. Thanks!

OP posts:
Wheresthebeach · 08/04/2019 10:08

How unprofessional of you and incredibly thin skinned! Not sure dealing with the public is in your skill set.

CakeNinja · 08/04/2019 10:08

This is hilarious Grin

GottenGottenGotten · 08/04/2019 10:09

Op, come back! Let us know what you plan to do about this!

WildFlower2019 · 08/04/2019 10:09

You've deffo read it wrong, sorry. I couldn't even work out what the problem was & why you'd cancelled at first!

Chowmum · 08/04/2019 10:09

Maybe you should try a line of business that doesn't involve being "offended" by your customers? You appear to be a little too touchy for customer service. FFS.

lubeybooby · 08/04/2019 10:10

oh dear OP, completely misread/misinterpreted. YABVU

IDrinkAndISewThings · 08/04/2019 10:10

Yeah, you've misread that OP, maybe a bit of inverse snobbery at play?

She's telling you it's for her masters project (important) so she wants it as quickly as possible, but at a price she can afford (which you can't possibly know as you don't know her spending limitations)

I gather you've read it as 'I am doing my masters (therefore I am incredibly clever, cleverer than you) and want my item expedited (except you won't know what that means because I'm cleverer than you and using fancy words.

I'd be apologising and helping the poor woman out!

Keepaddingpets · 08/04/2019 10:10

Yep you've definitely read that the wrong way.

AppleBru · 08/04/2019 10:10

Ooooh my god Blush

saraclara · 08/04/2019 10:10

Poor girl. She needs this urgently, and you've removed the chance of her getting the item at all.
You were entirely wrong (and spiteful with it). I hope you're able to reinstate her order, and get it to her soon.

GreatDuckCookery · 08/04/2019 10:10

Are you very literal OP?
Looks like you owe her an apology!

Bigearringsbigsmile · 08/04/2019 10:11

you are batshit
hope that helps

CaptainJaneway12 · 08/04/2019 10:11

Assuming you haven't sent an arsey message I would say that due to a computer glitch she needs to reorder the item and you will pay for the quickest delivery you can free of charge as a gesture of goodwill for the inconvenience.

If you have sent an arsey message you need to apologise for the misunderstanding and offer a discount.

LividLaughLove · 08/04/2019 10:12

It's not too late to fix this - message her, say you cancelled by accident and can she reorder, and that you'll post it via fastest method this morning.

All can be saved!

cricketmum84 · 08/04/2019 10:12

Confused oh dear OP. It must be exhausting carrying that giant chip on your shoulder around!

2birds1stone · 08/04/2019 10:12

Yup with all the others... I read the message and couldn't work out what the issue was.

I read it that she means you dont know what her budget is but give her some options.

MynameisJune · 08/04/2019 10:12

This thread is hilarious, hope she found somewhere else to get her item.

Doubt the Op is coming back to admit her mistake.

PristineCondition · 08/04/2019 10:12

Op is busy cringing in s corner

TwitterQueen1 · 08/04/2019 10:12

Grin Grin Grin

.... waits for the thread deletion message.

IHopeYouUnderstandWeArePuppets · 08/04/2019 10:13

I wonder if you can reinstate the order OP? And just front it out by saying “Whoops, sorry, accidentally cancelled your order, here are the shipping options, please pick one.”

The poor customer will be scratching their head just now.

Eliza9919 · 08/04/2019 10:13

would appreciate the most expedited shipping I can afford. Not that you could possibly know what that is

Why didn't she just state what her top budget is for postage Hmm

I'd have cancelled her order too, she sounds like a snooty cow.

SuchAToDo · 08/04/2019 10:14

She probably means she wants it posting the quickest way possible...and you don't know what that way is or the cost is until you check at the post office

But whatever it is she is willing to pay

Hmm why would you refund it when she obviously wants to buy it so much she wants to pay whatever it costs to get it to her...

ILoveMaxiBondi · 08/04/2019 10:14

I also don’t understand the objection to sending the item because someone thinks you’re stupid. Who cares? Take their money and put it in your bank account. Their opinion of you is irrelevant in business.

outpinked · 08/04/2019 10:15

You have completely misunderstood this and lost a customer in the meantime. I would apologise to her, say it was an error on your part and send the item ASAP. Poor person.

Quartz2208 · 08/04/2019 10:15

Yes she was merely saying that she wanted it done as quickly as possible within her budget but that it was difficult for you to know what that is

Given that she is clearly desperate for the item there is only one person who was being cheeky and that overreacting and that was you

Its interesting that you read it took that meaning and reacted rather than rereading it and see the true meaning