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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

DH says I should complain about this situation to make the airline aware but I am not sure

303 replies

Redcampions · 17/02/2019 23:33

Got back from a week away in New York a few days ago.
Me and DH got on the plane the plane had rows four seats in the middle. DH was on one end, me next to him. The seat next to me was free and then there was another lady at the other end.

One of the last passengers on was this very large lady who ended up sat next to me. She ended up taking a good bit of my seat, the armrest could not be out down, she could not get the tray table done. I soon realised that when I put my tray down it was digging into her and every time she moved it was flipping up anyway. So I put it up and left it
DH is quite tall and he did offer to move but I don’t think he would have fit in three quarter of a seat to be honest. We are now just after take off and I can feel my fibromyalgia and begin to kick because can’t move properly. DH pretents to go to the toliet and discreetly the flight attendant asks if there is anywhere I can move to.

The flight attendant says no the flight is full and says the lady should have booked two seats especially as the arm rest doesn’t go down.

I manage to sit for a hour and then I get up and stand in the aisle. The flight attendant asks if I am ok and I said yep I just needed to move for a while.

The inflight drink comes so I sit down and have a drink without using my tray.

When the meal was served I put my tray down as there was no other way I could eat it and I have diabetes so had to eat.

The women then nudges me and asks me to put my tray up and I said no sorry I needed to eat and I can’t do it with my tray up. The women then calls the flight attendant over and complains and the flight attendant says I am entitled to use my tray as I want. The women bursts into tears. My husband offers to swap with her then she can have more room with the ailse but she says she is sitting in her booked seat and it being shamed into moving.
I gulp my meal down and raise my tray as quickly as I can.

By this time I am in agony and on the verge of tears myself and keep having to move into the aisle. The flight attendant takes pity on me and lets me sit in one of the jumpsears till we start coming into land. I was so grateful.

On landing a returned to my seat and the women turns to me and says I have made her feel awful and I have fat shamed her. The guy in front turns around and said it was not my fault and most people would not have been as polite as me. She bursts into tears again.

I have never been so glad to get off the plane.

Two days later I am still in agony as it has triggered a flare and feel awful. My DH says I need to complain and say the airline should have made her book 2 seats. I just don’t know as I know the seats on aircraft are not generous anyway and she could be big through no fault of her own and may not be able to afford to seats in the future.

I am up now in agony and can’t sleep and it’s all going through my mind with me thinking was I horrible and could i have handled things better.

I bloody hate flying

OP posts:
MrMeSeeks · 18/02/2019 00:45

I’m a bit hmmm about fibro anyway tho sorry.
you’re a disgraceHmm

Yanbu, you should complain. If the armrest couldn't godown she should have been charged for 2 tickets.
You didnt fat shame her, you were very polite.
You certainly haven't done anything wrong and certainly should not avoid travelling, I suppose all disabled people should avoid travelling then to all the people having a go?

ClaireElizabethBeuchampFraser · 18/02/2019 00:46

Im a bit hmmmm about fibro anyway

That’s nice dear.

I tell you what- you can take my fibro and M.E- although you need to take the neurological symptoms too- I haven’t been able to walk in 8 years - you are most welcome to that- then there is my neurogenic bladder which means that I am reliant on an in dwelling catheter- my shit immune system means I constantly have UTI’s- twice in the last 2 years I have nearly died after a UTI turned septic (I was a bit hmmm about that myself)

Where was I, oh that’s right the constant pain and muscle spasms that mean I can’t even drink from an open cup without throwing whatever beverage is in the cup over me and everything else. Then there is the fact that my heart rate raises over forty bpm just when I sit up, causing utter exhaustion- meaning I frequently pass out- thus why I am bedbound and spend 96% of my day reclined.

While we are at it, you can have my severely damaged pelvis- leftovers from two pregnancies that were brutal to my body.

Let’s see how ‘hmmmmmmm’ you are about fibro after a weak with my symptoms (tbh Ionly mentioned the obvious ones as I’m too bloody exhausted to go into any more detail)

So DFOD

Sorry for the sidetrack OP

I would definitely complain OP. I would also make sure that in future, before the plane takes off, you make a member of the flight crew aware. You have every right not to have your space encroached upon.

PotolBabu · 18/02/2019 00:47

To the PP, you don’t have to keep your ‘fat arse’ (as you put it) at home. But it is indeed your responsibility to ensure that you don’t inconvenience fellow passengers and complain about them putting their tray table down. And it’s the airlines responsibility to ensure that the plane is safe for landing and take off and not having the seat rest down is not okay. I have flown with v v small children many times and there are stringent rules on what must be done. I have had my DS screaming hysterically once but it was my responsibility to ensure he was safely strapped in and then I had to calm him down because that’s just how it is. (Luckily the tantrum lasted a couple of minutes and he was fast asleep even before we got to the point of take off!)

Nat6999 · 18/02/2019 00:48

whereareyouspot As a sufferer of Fibromyalgia & ME/ClaiCfs I'm disgusted at your attitude to sufferers. If as you say it's a none disease, why are sufferers on strong pain relief like Tramadol & Oramorph & often confined to their home or bed? Maybe if you had it you would have more respect for other sufferers, I wouldn't wish it on my worst enemy, it robs too many people of too much of their lives & leaves them in permanent pain where even the slightest touch on your skin feels like a massive electric shock. Think before you pick on someone less fortunate than you.

SandAndSea · 18/02/2019 00:48

OP, you could see it like this: the airline didn't actually have a seat for the lady, but they decided to squeeze her in anyway and, they made you pay for it!

NaturalBornWoman · 18/02/2019 00:56

I'm overweight because of health issues, medication and restricted mobility. And I can't afford two seats. Suppose I should keep my fat arse at home.

Doesn't matter why you are overweight, do you seriously and honestly believe you have the right to spill over into the space that someone else has paid for?

AlexaAmbidextra · 18/02/2019 00:57

I'm overweight because of health issues, medication and restricted mobility. And I can't afford two seats. Suppose I should keep my fat arse at home.

It’s irrelevant whether your obesity is a result of illness or stuffing your face. The end result is the same. It’s unreasonable to expect to take up half the seat of the person sitting next to you and then to be angry and accuse them of fat-shaming when they object.

Redcampions · 18/02/2019 00:59

That’s ok de-rail away
I am still waiting for whereareyouspot to come back and tell us why she thinks fibro is hmmmm. Actually wondering if she expected a lot of posters to agree with her

OP posts:
LittlePaintBox · 18/02/2019 01:07

Airlines are squeezing more and more passengers into planes, and that's part of the reason fatter people don't fit. It's the same in some trains as well.

I've never seen any mention of needing to book a double seat for overweight people when I've been booking flights. But I love the idea of people turning up for flights and being chucked off planes or forced to buy another seat if they don't fit. As if flying wasn't stressful enough! And who is going to force these gigantic fatties off the plane if they don't want to leave? Air staff are generally tiny! It could end up with a massive fight as the normal sized people and the fatter passengers slug it out!

Lizzie48 · 18/02/2019 01:08

Im a bit hmmmm about fibro anyway

I'm waiting for this poster to come back and try to justify this disgraceful post. Completely uncalled for and wrong.

AlexaAmbidextra · 18/02/2019 01:11

And who is going to force these gigantic fatties off the plane if they don't want to leave?

I suppose it would be the same people, police/security staff, who remove anybody causing trouble on an aircraft.

floribunda18 · 18/02/2019 01:14

OP, YWNBU to write to the airline and ask them how they will better deal with the situation in future.

Manikoutai · 18/02/2019 01:20

*one of whom booked the aisle seat and one who booked the window seat and she was squashed between them. Luckily there was another seat on the plane free. As she moved she heard the man say to women “look it worked again we have three seats”
She was shocked as she just assumes that one likes the aisle and the other the window seat. Most people are not twats like that though. *

That’s not twattish, that’s just frequent flyer good practice to increase the chance of getting extra space, as middle seats tend to stay empty. Who wouldn’t want an empty seat next to them on a cramped plane? I’ve done this and know loads of others who do it too. It’s nothing to do with being fat.

OP, I know nothing about fibromyalgia, but it sounds like you can now get a flare up from flying in cramped conditions. You will never get an airline to guarantee that you won’t be sat next to a fat person. I would recommend you go PE or business next time.

ILoveMyCaravan · 18/02/2019 01:20

redcampions I have fibro. When I fly I book a window seat and my son or husband always takes the adjacent (middle) seat. This is just so that I don't get stuck next to a stranger who may dig their elbows into my arm when using the arm rest and they cannot spread into my seat if they are a large build. It also prevents people squeezing past me to get out of their seat or banging into me if I was in an aisle seat. But we always book extra leg room (preferably bulkhead seats) to give me room to stretch as well to prevent a fibro flare.

I think you were incredibly restrained and polite to your fellow passenger. In your position I would have definitely complained the minute I couldn't get the armrest down before take off. This shouldn't have been allowed in any event.

Sarcelle · 18/02/2019 01:36

If our baggage is too big for airline regulations we are charged extra. The same policy should be adopted for passengers. Over a certain weight, you pay extra. The overweight woman on your flight was a disgrace. She compromised health and safety, she inconvenienced you and made you uncomfortable and then played the victim card. It sounds like a horrible experience and you do need to contact the airline about this.

The airline should enforce a two seat booking regulation if your weight exceeds one space.

NorthernBirdAtHeart · 18/02/2019 01:43

Yep, spot on sarcelle
YADNBU and I would follow up with a complaint in writing if I were in your shoes.

Lovingbenidorm · 18/02/2019 01:45

I know this is really inflammatory but
If you are too large to fit in an aircraft seat then you shouldn’t be on the plane
Poor op sounds like she had a total nightmare

Mrstwiddle · 18/02/2019 01:53

My boyfriend had a similar issue on an Air Canada flight. He was in an aisle seat with an extremely overweight passenger next to him. I think it must have been a full flight because they refused to move him. He Was pushed into the aisle and kept getting hit by people walking past.

I did email to complain and got a very bland “nothing we can do, up to the passenger to book 2 seats” reply. They’re not a great airline anyway so have stopped booking with them.

Ellie56 · 18/02/2019 01:56

Yes I think your DH is right and you should complain. The airline staff should not have allowed her to sit in that seat if the armrest would not go down. In doing so they compromised health and safety.

The overweight woman would have known she was likely to spill over into someone else's space, and should have paid for two seats.

And as for the poster who is a bit "hmmmm about fibro anyway," you are well out of order. Angry

Placebogirl · 18/02/2019 02:00

In Canada, if a passenger is too large for a single seat or if they need to travel with a companion for medical reasons, the airlines are legally obliged to provide a second seat for free. The passengers needing an extra seat have to have documentation of their need, so no-one can take the piss. The cost of this across all airline tickets? 27 cents a ticket. If we took a humane approach to thisparticularly when airline seats are getting smaller and smallereveryone would win for a fraction of the cost. For the record--I am not anywhere near needing a second seat.

OP, as to your situationyou sound like you did the best you could in a horrible situation. The cabin crew sound like they did the best they could with the situation in which they found themselves (assuming they were telling the truth about first class). The airline really let you down by not applying whatever their second-seat policy is to your fellow passenger (and it may help you to know what this is when you write to the airlinetry googling second seat or passengers of size policy). I WOULD write to the airline, and explain to them that you have been harmed by their inaction, and you would not like to see anyone else harmed in the same way. See what they say, and go from there.

SunnyTikka · 18/02/2019 02:02

Whereareyouspot won’t come back after that snarky disgusting show of ignorance. They will do a name change instead, I guess.

foxfox · 18/02/2019 02:14

There's nothing the airline can do about the situation after the fact. By all means complain, but at best you'll get air miles.

If the armrest won't go down you must speak to the staff immediately. The armrest is the seat divider. It must be down for take off and landing, except in the case of a passengers size keeping it in a fixed upright position. As in when a passenger has purchased two seats, the armrest would be left upright. By not mentioning prior to take off the crew would have assumed you were happy with the situation. They don't know you're not friends travelling together, and in all honestly, they're not going to go out of their way to check.

Once you've taken off, and if the flight is full, there's nothing to be done except what you've described.

At my airline, we've staff at the airports trained to deal with these sort of situations. They have ultimate say in what happens. If the flight was 100% full, volunteers would have been requested to get off and travel on a later flight. They'd have been compensated for this. The woman would be moved to a seat with a spare next to it. If no volunteers, the woman would have been asked to leave, generously compensated, and put on the next flight. Every effort would have been taken to not embarrass the woman, but ultimately if you don't fit in the seat, you can't travel.

Economy seats on all airlines are much of a muchness. You know if you're going to fit or not. I agree people should purchase the seat that fits their body. Be that two economy seats, or a larger, higher class seat further toward the front. But people don't want to spend extra, so make others around them suffer.

naysayer · 18/02/2019 02:20

QuestionableMouse

What are you going to complain about? The airline have no way of policing people's BMI as they're booking. Maybe she couldn't afford two seats in the first place?

It sounds like a shitty situation but I'm genuinely not sure what you could make a complaint about.

Confused

BMI is not an accurate measurement of someone's size. If she is too big to need two seats does that mean OP should have to give up the cost of her seat for her neighbour, and should the airline have checked whether OP's BMI was too low to deserve a whole seat?

AGHHHH · 18/02/2019 02:20

@Whereareyouspot nobody cares what you think.

AGHHHH · 18/02/2019 02:26

OP yanbu. Complain. She wasn't fat shamed. She was too fat to fit in the seat which resulted in you being extremely uncomfortable. She put herself in this situation (seating wise, I obviously can't comment on her weight itself) the least she could have done is been a bit more gracious about it. Asking you to put your tray up even though you clearly needed to eat using it, after encroaching in your already limited space ... And then getting hysterical because the situation wasn't 100% in favour of her. Entitled much.

The airline should have a policy for second seats. One seat caters to an average size person at most. Nothing more.

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