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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

Amazon Prime next day delivery is false advertising.

173 replies

Bobbybear10 · 03/08/2018 16:17

So Amazon Prime, that I pay a reasonable amount of membership for each month, is no longer next day delivery?

I have noticed over the last month that their Prime next day delivery is actually taking two days.
So if I order today I won’t get my items until Monday now.

I don’t mind the waiting two days, that’s still a good delivery time BUT what I do mind is I’m paying the membership due to wanting next day delivery.

I am a bit pissed off that basically it’s false advertising on their part. They push Prime membership being next day delivery on Prime items which TBH is the main draw of Paying the membership!

It’s also the bloody sneaky way they are stopping the next day. After doing a quick google it seems they have slowly been offering next day to less and less customers rather than put out a statement explaining they are no longer offering the next day but are offering x,y,z.

So AIBU and it’s not a big deal, just suck it up and think yourself lucky you get two days delivery time,
Or be a bit miffed they charge £10 per month with one of the biggest makerting points being next day delivery and email them showing my distaste Grin

OP posts:
JacquesHammer · 03/08/2018 17:08

@NameChangeUni

The problem is they haven’t adjusted their ordering system. So I go through and specifically order “Next day” products, only to find post checkout that changes. That isn’t cost-cutting it’s basic dishonesty

TatianaLarina · 03/08/2018 17:10

Not when you’re paying for next day delivery though!

What you mean is that’s what it was originally sold as.

I always thought it was extraordinary that they could make next day delivery profitable on 75 quid a year. I ordered so much from them saves me a huge amount of postage.

But clearly they can’t make it pay, or it’s not logistically feasible to dispatch that amount of stuff that quickly. Which is fair enough.

They just need to change it to Amazon Prime expedited delivery, then people won’t complain.

I’m still getting everything quicker than I would from anywhere else.

PeonyBlushSuede · 03/08/2018 17:10

I've found when the prime delivery to Home is slow you can sometime get it quicker to amazon locker.
I've done an order on a Friday before and said delivery would be Monday - so I've changed address to amazon Locker as I may not be in.m, and delivery changed to next day Saturday.
Try a nearby locker for speedy delivery - doesn't always work but 9 times out of 10 it does!

MissContrary · 03/08/2018 17:11

Yanbu.

I believe they say it's one day after despatch to get around it. . .

JacquesHammer · 03/08/2018 17:11

What you mean is that’s what it was originally sold as

No. As I’ve said repeatedly, I specifically choose items that give Next day delivery before checkout, which then changes once I’ve paid.

wheezing · 03/08/2018 17:13

I ordered 7 items on the weekend. Scheduled on two different delivery days - one Monday, one Tuesday. Nothing has shown up and apparently they are all lost in transit. (What, the driver lost all his stock?)
Amazon have been quite good and looked into and re-ordered without me having to do much but still, it’s horrendous.

RoseTinted1 · 03/08/2018 17:13

Had this happen a couple of times recently too.
Was given £2 off 'pantry stuff' but I never buy food from amazon so what good is that!

JakeBallardswife · 03/08/2018 17:13

We've had this too. DH ordered 5 books on Monday, advised they'd all here Tuesday. We had 1 delivered Weds, 2 Thurs, 1 today and the last one hasn't yet arrived. Pretty crap really, - apart from the price though. But not what we ordered and why not just send them all together?

TatianaLarina · 03/08/2018 17:16

As I’ve said repeatedly, I specifically choose items that give Next day delivery before checkout, which then changes once I’ve paid.

You think I’ve bothered to read your previous posts? I simply replied to the one that quoted mine.

If you don’t like it then complain or cancel the subscription.

JacquesHammer · 03/08/2018 17:17

You think I’ve bothered to read your previous posts? I simply replied to the one that quoted mine

I always like to RTFT before posting, you know to fully understand the situations.

If you don’t like it then complain or cancel the subscription

Whoosh. There goes that point....

Peach6789 · 03/08/2018 17:17

I agree it's bloody annoying when you place an order and then it pops up that it's not coming tomorrow, but even more so when it says it is coming and you wait around all day so the delivery man doesn't take it back with him and then it doesn't show up.

We've got an Alexa, not sure how well she will function if we cancel Amazon Prime. But her hearing isn't great anymore so might have to look into something else to replace her rather than another Amazon product.

AntiqueOlive · 03/08/2018 17:19

Absolutely agree with you OP. I wanted a picnic blanket , ordering on a Wednesday for a Friday picnic, browsed the Prime options - only the Prime ones -, and not one would have arrived in time. So I went to Argos instead.

Poodletip · 03/08/2018 17:20

We cancelled our subscription but yes I was getting frustrated that it simply wasn't next day anymore. Or it would say it was but then not be. Or some things were and some things weren't. Couldn't be bothered with it in the end.

JacquesHammer · 03/08/2018 17:20

We've got an Alexa, not sure how well she will function if we cancel Amazon Prime

If you don’t mind losing Amazon music it will be fine. I’m intending to link ours to Spotify

SimonBridges · 03/08/2018 17:20

I feel for the delivery drivers, being beaten to a pulp having to meet targets to deliver all this stuff next day. Amazon pay £15M tax on £19.5 BN. You don't get to rake in all that profit by being a good employer, or a company that pays their taxes fair and square

Exactly. Amazon are cunts to their staff. They have now go Reeves one where they want them. Shopping with them and can’t be bothered to go elsewhere. So their standards drop and prices go up.

I've noticed more and more they are using Royal Mail which is really annoying and the reason I always used them over Ebay in the first place!

You know that eBay is a billion different sellers all of whom use different postal services right? DH sold something on eBay last week and sent it via DPD.

Branleuse · 03/08/2018 17:21

yeah prime has changed. It doesnt mean next day delivery anymore. You have to check the date. Some are still next day but most are not

ohreallyohreallyoh · 03/08/2018 17:22

Maybe if they had been upfront about it and offered something else to make Prime membership worth while to those paying the membership predominantly due to the next day delivery then people wouldn’t feel so miffed!

You know it’s not just delivery? There’s the TV/films side of things, prime music, you get a free book a month by an established author, there’s the prime lending library for books and magazines as well. My personal favourite is the credit when you don’t use Prime when it’s offered to use against fillms not on Prime (but I’m weird like that!).

neveradullmoment99 · 03/08/2018 17:22

I could have written this myself. Have been totally pissed off by this. I use prime to get things quickly. Hate waiting for things and sometimes I need things quickly. I am also going to cancel mine.
Also the price of things are much dearer on prime too. Its an absolute con. You are literally paying for nothing.

  1. It very often now takes longer than one day. I don't live in a backwater so no idea why this is the case.
  2. Seems to me the exact same item had the postage premium rolled into the price. Something that is the same is much dearer to purchase through prime. Why should I keep it? No idea. Cancelling.
GreatWesternValkyrie · 03/08/2018 17:22

I have to question why people need everything delivered next day

Nobody really needs it Daisychain01, but it’s a service that Amazon created and then sold to customers, which they’re now failing to deliver on. Understandable that customers are frustrated if they dont get the service they paid for.

My feeling is that it’s not a profitable enough business model for them now but they don’t want to withdraw it and have egg on their face, so will offer free extensions until people give up and don’t renew their Prime membership, then they can withdraw it with far less fanfare, have cheaper delivery overheads, charge more for individual next day orders and sell their tv services as a stand-alone product.

JacquesHammer · 03/08/2018 17:23

There’s the TV/films side of things

Interestingly they seem to be losing a lot of content to Netflix.

IWannaSeeHowItEnds · 03/08/2018 17:23

Don't have Prime but I used to order loads of little orders from Amazon. Since they introduced the delivery charge on items under £20, I haven't bothered so much. Have saved loads of money and not really missed Amazon at all. If they are not careful, people will get pissed off and go elsewhere - people hate ferling that they've been lied to!

TatianaLarina · 03/08/2018 17:24

I always like to RTFT before posting, you know to fully understand the situations.

I don’t have the time or the inclination to read a whole thread of people complaining about Amazon Prime. Discrimination on here is key.

twosunbathingdogs · 03/08/2018 17:24

Yes, the delivery time got worse for us. Plus most of the drivers weren't even delivering, just saying that they had attempted delivery without even coming up to the door.

^This

6triesbuttingout · 03/08/2018 17:24

I agree, I’ve cancelled mine

neveradullmoment99 · 03/08/2018 17:25

Or some things were and some things weren't. Couldn't be bothered with it in the end.

Oh yes. So very very annoying.

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