To ban this man from my cafe?

[OrangeJam]

Have NC as I've spoken to people in RL about this.

I promise I'm not the poo troll.

There's a man that's been coming in to my cafe every morning for a few weeks now.

He orders a coffee and sits doing work on his laptop at 8.30 when I open up.

Every FUCKING DAY he does a massive shit in the toilet and leaves a mess everywhere. It's utterly disgusting and I obviously have to deal with it. I'm normally there on my own as I don't get many customers at that time of day, but today a lovely woman was in with her baby and went to use the toilet after him.

She obviously didn't use it and I had to profusely apologise. He was the only other person there so it was obviously him. He could hear me talking to her and just sat there, not an ounce of embarrassment. I'm actually getting really anxious about this now and I don't know what to do. It's horrible. It's a horrible way to have to start my day, every day.

I want to ban him but I'm too "nice" and REALLY don't want the confrontation. It feels so awkward.

Help! I don't know what to do.

Just start making him really bad coffee, tell him you’ve changed brands. He will find another cafe.

Stop and get a brush on your way in. Hand it to him as your opening up “I bought this just for you”

A sign asking customers to ensure the toilets are kept clean for other customers and to use the cleaning equipment provided? Leave a loo brush and bleach in the cubicle. See if he complies (you can take the sign down and the stuff out when he leaves if you want to). If he doesn't comply ask him not to return

OP. Please don’t tell him he won’t be served if he won’t clean. He could social media your business to death.

I’m a coffee shop loo cleaning veteran (oh what a claim to fame!) and you NEED a toilet brush for customer use otherwise you’re just literally cleaning shit all day.
Customers tend to not touch cleaning bottles out of a sense of the bottles not belonging to them, also you might want to look into any health and safety legalities on allowing any Tom, Dick and Harry to handle cleaning fluids on your premises.

We used to get one bloke come in before he started work every morning, it would stink but thankfully he would scrub away any skids with the loo brush we provided.

It doesn't have to be confrontational. On his way to the loo pass him some bleach and say "I'd really appreciate it if you could pop some of this down the loo after you're done because it's often left in a mess after you've finished"

Yeah, you can't leave bleach etc available - cleaning chemicals should be locked away: COSHH and all that jazz.

There was a thread like this a while ago that went into Classics.
Guy dropping his daughter for a lesson of something, every Saturday and doing a filthy, stinky poo that reeked the office out.

Ikea do cheap loo brushes.

I don't quite see what the guy is expected to do if you don't leave a brush there for the skids - surely they won't flush off and leave it pristine no matter how many times he tries? I have a slightly dodgy tummy and while I would do my best not to leave a loo like that it's not always possible to aim straight into the water away from all the porcelain. TMI, I know...

Do you have access to something like this? The little scrubby ends are disposable. They live inside the container, and you just pop one on the handle, use it, then use the button on the handle to eject it into the trash. It's better than having a toilet brush around, IMO.

OP you're obsessed with shit.

I get lots of customers just after 9am so I can't really put an out of order sign up. It's so infuriating!!

But can you put a lock on it?

Put up a sign saying that someone has been leaving the toilet in an unsanitary state so you have to keep it locked.

Do an inspection after he has been and ban him from the loo because of the state of it.

@UserV you have been fortunate then. In my work , there is always someone who does a smelly one and sprays with it too! I think they need to see someone about it ( can’t be normal)

Put a lot of bleach/toilet cleaner all over the bowl just before he goes in. Hopefully his shit won't stick to it as much. Then when he comes out, spray febreeze and make sure there's a window open

I think the key suggestion has been the best so far. You can hand it in saying: it’s all „freshly cleaned” with a wide smile. Then once he leaves pretend you’re restockimg loo roll. If it’s shitty, be’ll know you know and next time you refuse the key. You don’t jave to serve him or let him use the loo!

just wait for him to come out tomorrow, as in right at the door, put a hand up and say stop! tell him to go back and clean it up, inform him every day he comes in and shits in your loo and leaves it in a filthy state and hes either a bloody pig or he has a medical issue that he needs to get sorted, and inform he he can clean up after him self each day or you will be removing the toilets all together

I went into the loo in a cafe a while back that had a very detailed notice pinned up about exactly how the owner wanted the loo to be cleaned by every person who used it. Along the lines of "this is what you do if you've had a wee", "this is what you do if you've had a poo", "this is how to use the basin", " this is how to leave the towels". Reading this and sarahconnor's thread makes me think that this problem is more common than one might imagine .

I know loo brushes are a big divide on mn. You can’t leave all manner of bleach and cleaning stuff out.
Some cafes etc have a little sign up to show when they were last cleaned. If you are serving another customer and he goes in to do his shit of doom at least people can’t accuse you of having dirty facilities. Do not put up all the twee/bolshy signs. Get a loo brush and do as I suggested near the beginning and give him a coffee on the house and say unfortunately you won’t be able to serve him after today as you’ve had complaints.
The thought of someone cleaning a shitty loo then serving my coffee is a gross thought to start the day. not envy.

OP how do YOU clean it without a brush when he’s been in?

Agree you can't leave bleach lying around for safety reasons - I never put bleach down my loo - can't bear the stuff.

Are those coloured things in the cistern permissible or would visiting children find & eat them? Might make the skids less likely to stick.

And yes, you need a loo-brush.

He sounds disgusting - his wife will be delighted he's not using the toilet at home - she probably recommended your cafe - perhaps she's a customer later on in the day...

Maybe she’s a rival cafe owner

@womaningreen my user name was supposed to refer to my childs approach to art!

if theres no brush he cant clean up after himself can he? loose poo is a normal variant, so is gooing to the loo several times a day. youcant expect him to never leave the House for more than an hour at a time for his entire life can you?

this man is taking a poo in a toilet in a cafe. its all in the pan. the op hasnt said he isnt flushing. he cant help the smell or the fact its loose. theire isno brush to clean it up anymore so he cant. i would never assume that cleaning products other than a brush are for customers Use.

get a brush. and a sign that says please brush and use airfresher.

you cant really be considering banning someone because they usea toilet in the manner it was designed for!

Put a lock on the door and a sign saying to ask you for the key and that the toilet will be checked for cleanliness after use. Do so and next time he asks for the key say no.

What is it with men and shitting?!

As others have said I don’t think I’d take the “here’s some bleach, clean your shit” approach 😂 - I’d steer away from any confrontation with this man - the last thing you need is any negative feedback from him on social media. Can’t you use the “out of order’ sign in a very targeted and precise way over the next few days? Specifically - just after he orders his laxative - sorry coffee - and remove the sign as soon as he leaves? If his bowel habits are so regular, I’m hoping he’ll be unable to ‘hang on’ and will have to stagger off to dump his load somewhere else? Then quickly remove ‘out of order’ sign the moment he leaves.
In the interim, post coffee, pre shit - if he does question the loo being out of order - just smile sweetly, be incredibly apologetic and say you’re having problems with ‘morning water pressure and the ballcock’ or something 😂😂😂 - and you’re waiting for the plumber to arrive - so, so sorry blah blah.
Hopefully after a couple of days of this he’ll choose another place to shit - and his habit will be broken without any confrontation, on your part. Good luck!