To ban this man from my cafe?

[OrangeJam]

Have NC as I've spoken to people in RL about this.

I promise I'm not the poo troll.

There's a man that's been coming in to my cafe every morning for a few weeks now.

He orders a coffee and sits doing work on his laptop at 8.30 when I open up.

Every FUCKING DAY he does a massive shit in the toilet and leaves a mess everywhere. It's utterly disgusting and I obviously have to deal with it. I'm normally there on my own as I don't get many customers at that time of day, but today a lovely woman was in with her baby and went to use the toilet after him.

She obviously didn't use it and I had to profusely apologise. He was the only other person there so it was obviously him. He could hear me talking to her and just sat there, not an ounce of embarrassment. I'm actually getting really anxious about this now and I don't know what to do. It's horrible. It's a horrible way to have to start my day, every day.

I want to ban him but I'm too "nice" and REALLY don't want the confrontation. It feels so awkward.

Help! I don't know what to do.

I might try putting very little coffee in, like a quarter of a shot, instead of the normal 2 shots.

I'll get a brush tomorrow 🤢

I might get a sign as well. And if it carries on I'll have to tell him I'm not serving him any longer.

Thanks for all the advice, it's been very useful.

You really can’t expect him to clean it without a brush. I would put a brush in there before you open up, then wait outside the door for him to emerge and say you’ve noticed his routine of using your toilet and are getting complaints about the state that it is left in, therefore he will need to start cleaning up after himself or he won’t be able to come to the cafe anymore.

Hopefully he’ll be pissed off/embarrassed enough to not come back!

Put bleach in the brush holder it’ll help keep it from being too gross.

Dont let the door hit you on your way out UserV.

OP I think you’re going to need

1. A sign
2. A loo brush (fill the stand thing with bleach)
3. A combination lock
4. A backbone to tell her m straight if he doesn’t desist
5. Failing 4. Change your WiFi name to “Man on laptop stop covering our loo in shit every morning, ta Orangejam

Judging from most some of the comments, I'll probably get shot down for this... [raises shield]

"he does a massive shit in the toilet" - that is what toilets are for.
"and leaves a mess everywhere" - yes, in the toilet.
"And obviously the smell" - can't really be helped...
"I have cleaning spray and air freshener that I leave in there but he doesn't bother with either" - it's not his job to. Those items are for the cleaners/you.

Yes, it's disgusting. Yes, he's inconsiderate. But if the mess is in the toilet then there's not much you can do - you can't just ban somebody for using the facilities in the correct manner. If he was flinging crap on the walls then fair enough, but he's not. Most people just flush and go - not stare down the pan and wave their droppings off.

People are actually suggesting you hand this guy (a paying customer) cleaning products, or ask him to clean the toilet bowl after himself? I guess some posters aren't used to public toilets (or humans in general). You could place a sign asking folk to leave the facilities as they found them, but you can't realistically enforce the request. What if a child did the same thing? Would you shove a toilet brush in their/the mother's hand?

You could have a polite word with him of course (he might not even be aware of what he's doing), but an outright ban would be a bit unprofessional. I can imagine The Sun's headline now... "Man banned for having a poo... IN A TOILET!"

I agree, you need a brush, some pot pouri, and a sign as a first step. Hopefully he’ll take the hint.

If not, perhaps steel yourself for a quiet word about leaving the facilities clean after use.

User some people are just gross i work in the city and people regularly use to leave pee over the seats or not flush (never encountered poo left just smelt it ) even people you would expect arent nasty are nasty
We had to put up signs and it has improved a lot so the sign thing op should hopefully work

I actually wish i could ban everyone from using my reception toilet was dying to go today and some girl was in therr for 30mins doing make up! Theres a toilet on her dam work floor!

I don't understand why you're criticising him for not cleaning the toilet when there was no brush?!! Was he supposed to use his bare hands?

...you can't just ban someone for using the facilities in the correct manner

Actually, you can probably ban anyone for anything if it's your own home or your own cafe. It may not make business sense (but it could if the smell lingers and other customers find the stench off putting and go elsewhere).

I'd have a quiet word with him if other customers are complaining. I don't think he'll notice a notice and I don't think it'll occur to him to pick up a loo brush and clean up. You're going to have to speak to him.

Or you get a lock, and put up a sign saying something about asking at the till for the key, which will give you an opportunity to actually say something about leaving it as he finds it.

Ikea loo brushes start at 39p

Also... OP, I suggest you review your WiFi configuration. Without adequate security, customers using the network could potentially access your computer.

Maybe poo-man is purposely leaving a mess to distract you while he's accessing your data via his laptop...

This is pretty simple, OP

1. A sign up instructing people that they must clean up after themselves, and that the loo brush is not there for decoration

1. A loo brush - come on, help the guy out

1. Wait outside for him as he comes out and ask him to go back in and clean, if necessary

So he's offended? Maybe he'll haul his grim arse to someone else's café, and it will become their problem. Him being offended is a good outcome, surely?

Get out of my caff!

You are going to have to discreetly request he clean up after himself. That's just unfair leaving such mess to other people.

You are going to have to put up a sign saying 'Management reserves the right to refuse admission'. This covers you.

Then you are going to have to say what BigPinkBall suggests:
“I’m sorry but I’m going to have to refuse you service in my cafe from today onwards because you have repeatedly left our bathroom in an unusable condition and it’s not fair on me and my other customers”

I bet he’s getting a kick out of putting you in the position of having to clean up after him.

YYY to that observation too.

I doubt a loo brush will help. He has already ignored the scented spray.

You can't serve customers if the one and only loo is out of order afaik, so you can't put up an 'out of order' sign.

The only way to deal with this is to be direct and hopefully you will lose his business and never encounter him again.

Pull on your big girl knickers and confront him.

I would start making his coffee really badly, maybe some salt too, for flavour.

I would also change the wifi or turn it off. Buy a radio or a cd player in the meantime.

I would also hand him his coffee and say "Enjoy I hope this one doesn't give you the shits like all the others! By the way, I brought you a toilet brush."

Set a password for the wifi, and make it 'CleanUpYourOwnShit'.

Just start making his coffee so disgusting that he stops coming in. Add salt, make it really watered down, try a few drops of vanilla essence. If he complains, say its a new type of coffee bean and everyone else is loving it, so sorry its not his favourite!

When you serve him his coffee take his money and as you give him his change say please clean up after yourself this morning if you use the toilet or I wont be serving you tomorrow. Then turn your back and start tidying. Factual, emotionless to the point. He's getting a kick out of you cleaning up his shit don't let him see a reaction.

Ewww. This is disgusting. Please update, Op!

easiest thing to do check the toilet b4 and after he's been and pass him a note saying deal with the toilet or leave .

Check it today, say “excuse me please can you clean up the toilet”

Any refusal or shirking of the matter say “I’m sorry you can’t come back then as you are affecting other customers on a daily basis”

Make sure you have the ‘Management reserve the right to refuse customers...’ sign up.

What are the legalities of telling someone they aren’t welcome in your cafe?

For the price of a cup of coffee it isn’t worth your time and effort having him come in when he does this so are you allowed to actually tell him you don’t want him to come at all?

If it is then I’d get someone else ( pref male pref big) to be there one morning with you and as he enters tell him he isn’t welcome because of the mess he makes.

I’m guessing you can’t do this ho so I’m afraid nothing to be done but face it

After he comes out, check the toilet and if it’s a nasty mess approach him and take him to show it. Tell him you expect it be cleaned up. No sane person could fail to find that a bit embarrassing surely? I do think some people just have awful standards and don’t get how revolting it is to the rest of the world.

I'd leave a sign for mornings only saying due to hygiene, please use spray and bleach to clean the loo if you make it unusable for the guest behind you

Or such

And leave a box of bleach on the loo seat!