Travel lodge. Am fucking fuming

[IAmNoAngel]

I am currently bedding down in the car park of the travel lodge at Birch services on the M62 as the room I booked and paid for over a month ago has been double booked and there are no rooms left.

Am especially pissed off as have driven here straight after a 6.30 start this morning and a long day at work... in Nottingham. So a nice tiring drive as well.

I have stayed here a lot. I never will again. Cunts.

That’s awful, how is that allowed?

That's awful! Surely they have to book you another hotel and take you there if need be?

Oh awful! I assume they didn't offer to find you another hotel close by?

I am furious for you. I would raise hell over this.

What?! Find a hotel nearby!

Are you female op?

Travelodge has confirmed this week that it does overbook its rooms to, in its words, “make provision for the proportion of customers that do not show up”.

It says that it makes every effort to ensure that customers are not relocated, which happens to fewer than 0.2% of its bookings and that “we ensure that the process excludes disabled, family and single female traveller bookings”.

Hopefully inside a car.....sounds rotten

That is very shit. Have they not tried to sort something out for you?

I hope they've refunded you. Are there any other nearby Travel Inn type places within a reasonable distance? Hope you manage to get some sleep.

What?!? I would absolutely not accept that. Go back inside and demand relocation immediately.

They offered me a room in Ancoats but roadworks on the M62/M60 mean that I can't get there as it's the other side of Manchester.

I had no idea they double booked the rooms. If you've already paid and decided not to show up then thats down to the individual and is very shoddy of them. And they are greedy.

Fuck that, that's really awful. If you were anywhere near me I would put you up for the night but I'm afraid you are a long way from Dorset! Have they at least given you spare pillows and covers?

Have you got duvets and stuff op?

That's awful.

Why can't you get to the other hotel - too far to drive whilst tired?

I can't believe they haven't any solution they can offer you, even if it's taxis to the hotel tonight and then back to your current location in the morning to get the car.

Oh op what a mare!

I don't get how this is allowed.

Will not help your immediate predicament but….
Try contacting the CEO directly to complain

[email protected]

No, no refund as yet as central reservations aren't open until 8am. I will get a refund in the morning, I will make sure of it.

Yes, I'm female and at least I'm in a car.

Overbooking of pre-paid services ought to be illegal. Especially hotels when driving - if you are tired (unsurprising due to the time) and have made the eminently sensible provision of booking somewhere to sleep it is fucking outrageous that they are allowed to tell you to just keep on driving for another hour or whatever!

I'm a bit too far away to offer a bed for the night but I hope you sleep safely.

You need more than just a refund.

Hopefully by morning there'll be 500 posts on here and the DM will pick it up.

Yes do contact the CEO. And yes that policy of double booking on prepaid services should be illegal. I'll think twice before booking with them that's for sure. Be safe op.

I will get a refund in the morning, I will make sure of it.

I'd want compensation on top of the refund, frankly.

Did you book on the non-refundable, pre-paid option? What wankers to give your room up. There should be a hierarchy somehow of calling if you haven't checked in by X time and a flexi-booking person wants your room...

That's horrible!!!!!! It's just good you have a bloody car! Imagine having to go out in the dark and having nowhere to go

Disgusting behaviour on their part at the very least can they not let you bed down in an office or something? Have u no money to go to a competitor? Or nearby b&b and pay tomorrow when you have your refund?

For once hoping a thread is picked up by msm