To expect a teeny bit better from a big name?

[KizzyBear]

Totally prepared to be told I AIBU and I know it's a first world problem but my DF purchased DP and I a £100 voucher for Marco Pierre whites steakhouse for us to treat ourselves due to me being in and out of hospital since the beginning of December with abnormal cells found on cervix turning out to be CGIN and other issues with my womb.
We finally got around to booking last night to kind of celebrate the end of a shitty few months and I've only just read the small print. It expired on 31st March
I called the restaurant to ask kindly if they would mind extending it due to circumstances the women that answered was kind and said that would be fine if I could send proof of results and hospital appointments (which I was happy to do.)
She's then gone of and spoken to the manager and manager has said point blank said no I should of told them this while it was going on. They now have £100 of my DF money and we have no amazing food
We've been a few times previously and I loved it, that's why he bought it.
So AIBU in thinking they could of extended it for extra 2 weeks? I know it's my fault for not reading the small print.

Well they've replied!!

Yay what did they say?

Whoo, just checked your twitter!

Is that an American account? They replied at 3.29 in the morning!

The other account, the Birmingham MPW one, is saying Marco will be thereon 18th April. If you get no joy, turn up and tell him face to face!

This one was 10ish minutes ago?

Ooooo, looks promising!

There is another reply on your twitter account... I'll see if I can screenshot it

Oh, it's probably the same one, I probably have my settings set to usa lol!

yay hope they make an apology and let you go

This is absolutely appalling!! I do hope they resolve this and the original twat manager gets a bollocking and some customer service retraining sharpish.

I can heartily recommend Andersons in St Paul's Square...best steak I've ever had and amazing service

Ohhh did you DM them? Have they sorted it??

A-ha! Hope they do “resolve” it properly - keep us posted OP.

Ooh update please! Was following this this morning and hoped you got a reply @KizzyBear. Glad it’s a step in the right direction.

update please - what did they say when you got in touch when they asked

Well I replied to the tweet privately with contact details but no further contact as of yet. I've not cancelled the table yet either.

Bloody hell Kizzy. I hope restaurant service is quicker than customer service.

I had this from them at 12pm

Bloody appalling, hope it gets resolved!

Argh, we are getting somewhere finally!
Thankyou everyone for your help... I promise to update you all an outcome 😁
Power of Mumsnet ✊🏻

Right, now I just need to marry Ryan Reynolds if anybody's up for a few more twotting?

I don't do twitter - is it possible for people who do to all send a link to this thread in the hope that bad publicity will speed up a response

I’ve done that before with a MPW voucher, paid £20 and had it extended. That was via a voucher company like, but not, Groupon.

Was there an update...????

Still no update?

Wow - terrible customer service!!! Shame on them.

They've asked me to send details of the time and name in which the name was booked, which I have and nothing! I'm going to email the man at head office again as the Birmingham branch don't seem too arsed.
I don't want to turn up give them the voucher and them not honour it then I'll look like a dick