i told my bank to close one of my accounts, shortly before moving. All forms signed and everything. It was my student account
they didn't close the account. instead they changed it to a "better" account that incurred charges. This was not routine and was utterly without my consent, which you'd have thought you'd NEED really, but no, it seems not.
I went and had a baby and then another one and became crap at opening letters from the bank. I do online banking and so just assumed that the letters I got were statements from the OTHER accounts with that bank.
I discovered my mistake when I opened a letter from some baliffs, asking for about £1200 off me in bank charges (becuase there was 0 in my account, as soon as they started charging a maintenance fee I went overdrawn, and this was an unauthorised o/d so charges...etc etc).
I never spent a bloody penny of that. I wasn't on the ball enough, I agree. I do basically just do my banking online (and the account wasn't an online one so didn't show up).
But am still bloody about it. I didn't HAVE a spare £1200, so, guess where that came from? . oh yes an o/d which they were most happy to give me and get me paying charges on.
the b*stards involved were RSBC, btw.