Morning folks. We just wanted to pop by as it seemed like a useful moment to clarify our position on all things hairy-handed.
We really do understand how irritating the trolls are and why it's tempting to call them out on it. It's definitely something that is on the increase - not just on Mumsnet but across many forums. Who knows why - maybe telly's got less interesting.
That said, we do look into each one and while, yes, we can never tell with absolute certainty that someone is making up porkies, we do have and use lots of methods that we really think weed out the vast majority. In all honesty, we get a lot of reports where everyone is convinced a poster is a troll and we look and can see that they've been here 15 years, posted 20,000 times and never put a foot wrong and have name-changed to ask about a sensitive situation. We obviously can never say who they are or give too much away, but when we say we think someone is genuine, generally we are happy they are. If we have any real doubts we'll always look into it further, take threads down and reinstate them if new evidence comes to light.
One of the reasons we ask people not to troll hunt is that it does encourage the trolls. The whole thing is self-perpetuating. Someone posts a pile of fiction designed to cause a row and get them maximum attention, posters call troll, they get masses of attention, feel they've made a name for themselves and it makes it worth their while doing it all again as soon as they get the chance. If they're simply reported and banned it's not nearly as enticing a place for them to return to.
But also there are plenty of times when we can see someone is being completely truthful and they are hounded off their own thread, which is always really upsetting. Particularly when it's on a sensitive subject, as we know someone else reading that will then shy away from asking for support themselves, lest they are also not believed. It's in that respect that troll-hunting really does do as much damage as trolling sometimes.
It really is just as quick to hit the report button as to post your suspicions on a thread and there's nothing to be gained and plenty to be lost by openly troll-hunting on the boards.
We know we say all this a lot but thought it just might be informative for anyone who hasn't heard it before. Hope it explains our thinking a bit anyway.