The worst complaint you have ever received

[planetclom]

I’ll start.
Someone complained they when they arrived early for an appointment I saw them early, they did not want to be seen early ...
Someone complained that I was only interested in box ticking and in the next sentence complained I spend to long trying to sort out their issue...

Work in the NHS if that is relevant, I suspect it is.

Devils wtf?

I had a customer go absolutely batshit at me, throwing things and threatening to follow me home and petrol bomb my house, because I told him it would be cheaper to buy a new MP3 player instead of getting it fixed. It cost £49, fixed repair cost was £55. I was trying to be helpful! We had to get the police in to remove him. He didn’t help his case when a rather short in stature policeman walked in and he laughed and called him a micro pig!

becotide i know! I was stunned
It has to be the most bizarre thing i have ever had said to me
They were convinced of it too!

Childcare worker. Apparently my voice was 'too deep for a woman' and I could frighten the children

Childcare worker. Apparently my voice was 'too deep for a woman' and I could frighten the children

A massive international oil company once wanted to blame me for the fact that they lost several million $ worth of "bits of oil rig" and were going to sue me personally and the firm I worked for (as a YTS 17 yr old trainee) for their money.
The bits in question were blown up in the Piper Alpha disaster

A certain member of a 90s boy band, named after an area of London, somehow managed to run himself over with his own vehicle.

Not West 16-18?

Working as a bartender, a customer complaining about me smiling at her. Do you want your cocktail served by a sour cow or what?!

Flo
"Don't mention it" = Perfect!

My top ones are: working at McDonalds, a lady comes in and says yesterday she got some take away, took it home but before she had time to eat it she had a seizure and had to go to hospital in an ambulance. She wanted the food replaced since she hadn't been able to eat it.

Working in hospital: lady comes in wanting a copy of her MRI scan. We don't have an MRI. I say it would have been done somewhere else and suggest a few near-ish places it could have been. She insists it wasn't. I check on system to see if she had a different scan instead. She hasn't. She gets angry because "there definitely was an MRI machine here last week". I doubt even I could misplace a multi tonne, £2 million machine, but hey, who knows.

The only issue with the phase "no problem" is when it's used repeatedly by a company who are not dealing with an ongoing problem that is their fault!

The 5th person merrily parroting "no problem" when we have had no wifi for a week meaning neither of us can work is bound to grate. After lying time and time again about repair time.

The other maddening one is the non apology "I'm sorry you feel that way" by bank woman after I complained. I asked politely just how she might feel if criminals had drained her bank account of every last penny (as was the situation).

I work in a restaurant and have heard most things over the past 8 years. One of the best was a woman who complained her salad was too cold.

I hate it when cold food is too cold. It tastes much better at room temperature.

Not West 16-18?

I'm saying no more

I remember that story. Apparently he’d eaten a baked potato too quickly and fell out of the drivers’ seat and under the car wheels on his own drive, having forgotten to put the handbrake on. It has stuck in my mind for being a bizarre accident.

I was a care manager and a service user phoned as an emergency saying his worker hadn't been that morning. All staff were rota'd, so I set off to do his care. When I got there, I could smell toast and coffee when he said he had had nothing to eat and drink. He said he had really got me there to tell me he did not like his worker. I asked what was wrong and he said, amongst other gripes, that her thighs were double the size of mine.

I almost forgot the bus tour company I worked for part time many years ago. I received a complaint from a customer that when they got to the Trafford Centre in Manchester it was too expensive and she wanted her money back.

spoonfullof Why isn't that vile deranged 'customer' at your bar barred?

I've plainly lived a life of unalloyed boredom as I can contribute almost nothing to these pages... However since retiring I have come across a few oddities, although not directly in response to the original thread - shoplifting in charity shops for example. Quite refreshing to see that 'all human life' includes weirdos, looneys and total fruitbats, as I smugly settle into my own armchair...

Pombear.... what? Just.... what?

Can we have a few more details? Just how that whole conversation came about...?

Surely re the McDonald's milkshake you can explain it'll get less thick as the ice cream melts, or you could offer to add a little milk. Not sure why that's tricky or rude of the customer.

Worked selling official Glastonbury tickets.

Punter told me I was 'destroying' his family with an 'act of war' by not selling him one because both his children had been conceived there.

The tickets had all sold out

A customer made a formal complaint in writing to head office that I charged her 5p for a plastic bag. Even though it's a legal requirement to do so.

*m0therofdragons,
*
I didn't find it necessary to explain how a milkshake would melt if she left it a while given that she was a grown adult and I had no intention of patronisingly explaining what happens to colder items when left at room temperature. I'm guessing that would have been my next complaint. There was milk out at the condiment section which she would have been more than able to use herself.

I'm surprised you've not commented on the other complaints of the "too cold" salad and the "too hot" soup and suggested that the staff offer to blow on those items to bring them to the right temperature.

Ex-retail, Ex-Nurse so have so very very many. The ones that stick out.

The patient who stuck his hand up my dress and complained that I wasn’t wearing stockings. Actually took it to the ward Sister…She was 🙄 the 3 (male) docs who were with her when he started ranting were WTF. the female doc was, phiff another one.

(As an aside it did wake all 3 of them up to the crap women have to put up with)

Working on a day ward,(not gastro, this is relevant) patient came in, changed in to PJs despite us saying he’d only have to change again in to a gown. Got in to bed and shit himself. All within 45 mins.

Demanded we clean him. Complained that we directed him to the shower.

Fully able. Took the complaint to PALS.

We all had to write a statement; on NHS time…

I was in Next looking at jeans and a woman asked me where something was and I replied "no idea, I don't work here".

She really started laying into me then, insisting that I worked there but I was lying to her. When she said she'd have me sacked, I laughed and turned my back to her and she went to the counter to complain about me.

Does that count?