The worst complaint you have ever received

[planetclom]

I’ll start.
Someone complained they when they arrived early for an appointment I saw them early, they did not want to be seen early ...
Someone complained that I was only interested in box ticking and in the next sentence complained I spend to long trying to sort out their issue...

Work in the NHS if that is relevant, I suspect it is.

Reading these, my overriding thought is that the person who coined the expression "the customer is always right" should never have been born. Far too many ignorant bastards believe it.

We kept the box of their pet's ashes in a cupboard whilst waiting for them to collect it. Where should we have put it, on a shrine?

Oh and that we had spayed their dog without asking. They had asked it to be neutered, not spayed....

You were lucky you didn't end up on Rinder for those two faux pas Wets.

I would have loved to have seen those episodes.

Starfish what world have these people been raised in to think that a packet of fucking spaghetti is more important than a human life? What goes on in their heads? And then to try to get you sacked from your non existent job because you are busy saving a life!!!!

I would love to sit that woman down and ask her a few pointed questions all about herself. Bitch.

Lol there was a judge Judy episode the other day, a man adopted a dog from a shelter and had it neutered it’s original owners came back took the dog back and sued him for neutering

User...tell me they didn't win! I have Judge Judy down as being quite sensible. Was she scathing? I love it when she does that.

A tenant on our estate complains we cut the grass too often 'it looks like a bloody tennis court'. Its cut three times a year!

I want to hear the Judge Judy outcome as well!

I know the thread has moved on a bit, but just to balance out the bad GP receptionist comments, I wanted to say that the receptionists who work at our GP are all lovely. Several times I've called for an appointment for one of the kids in the middle of the morning, and I've been sat talking to a nurse or GP within an hour of making the call!

not a complaint to me but i felt like complaining when my son had bronchiolitis and was on oxygen only a few months old and the Dr telling me to feed him as he was obviously screaming due to hunger.... not due to the 4 times she couldnt get the canula in him!! a nurse told her to give him time to calm down then did it herself in the end!

I used to work for a budget airline as cabin crew. On one flight I was doing the service, this guy bought a hot drink. After serving him I heard a shriek (I was maybe around 3 rows away - a few minutes had passed since I’d given him the drink). He had knocked the tray table and his boiling hot drink had spilt all over his groin area. I took him straight to the rear of the aircraft and told him to get as much cold water on the burn as possible. I got some burn dressing out of the first aid kit. Explained I could apply it but due to the area I presumed he would rather do it, he agreed. I told him to keep an eye on the burn for the remainder of the flight and if it got worse to press the call bell and I’ll be straight over. Everytime I walked past the row I checked he was okay and he confirmed he was.
At 10 minutes to landing I was securing the cabin (checking seatbelts etc) when he then said it was weeping. I can’t do anything now as the flight deck can’t be disturbed unless it’s an emergency until we’re parked up on stand at the arrival airport. I said I could arrange for a paramedic to come to the aircraft but it would delay him getting off as we could only request once we were parked up, and it was a main Spanish airport so we would likely have a wait on top of that, so the quickest thing to do would be to see a first aider in the arrivals hall once he was off - he agreed.
Fast forward a month, the airline received a letter of complaint from him saying I had spilt the drink all over him, and didn’t offer any care onboard. The burn ruined his holiday as he couldn’t go in the pool or sit out in the sun, he wanted x amount of compensation. I was foaming at the mouth. I don’t know what else I could’ve done. At the time this airline used to believe the crew over passengers so I was lucky in that I submitted a report and didn’t hear anything again. They’ve since changed and if the same thing happened now I’d likely face a disciplinary or be sacked.
I now work in a telephone and emails based sales role. I still get customers lying but it’s a lot easier now as calls are recorded and emails are kept. I love to send recorded calls to customers when they accuse me of giving wrong information or lying.

@RunLillian88 hehe this is my fave complaint ever lol

Not a customer complaint- but the "co-manager" and co-owner of a lovely little country pub. I'd worked there for years at this time.
Kitchen staff over mopped the floors, I went to put a bowl of mussels in the kitchen and slipped over on the soaking wet floor.
Cut my wrist open quite deep- blood pouring down my arm. Only sinks available was the one at the back of the kitchen (fat chance I'd risk swimming through there again), toilets which would have meant walking through the entire pub with blood dripping off my elbow- or the two sinks behind the bar, tucked under the counter. Naturally I went to the closest sink, the one behind the bar. Cue the fat co-manager huffing and puffing, dragging himself off the bar stool and away from his pint of wine and shouting at me and my colleague in front of all the customers for dealing with it behind the bar. I tried to find a plaster/bandage/anything to stem the bleeding but all that was left in every first aid box was a bloomin' sling!
Ended up leaving the shift early as bog roll just wasn't cutting it and he continued to be rude and complain about how the entire thing was handled. not that he helped at all
End result- he got barred from his own pub for 3 months

I sell knitting patterns for download on Amazon and a customer gave my product 1 star because she ordered it by mistake.

wooster

Absolutely classic! (I made a mistake so I'll take it out on somebody else!)

I think it was an elderly relative a few years ago that I had to phone the police about.

She was making up all sorts of shit when the police arrived and then she leant forward in her chair and said 'and she's got a low IQ' (about me) and I spluttered in indignation so much I nearly fell over. I have many, many flaws but I don't have a low IQ. Actually even if you did it's not something to devalue you about.

I had a complaint made about me that made really sad for the woman once but was an unreasonable complaint and she tried to convince the store manager to sack me for it

I used to work in ladies wear in a department store and when I was about 6 months pregnant I walked through the fitting rooms when another customer asked me how my pregnancy was going. Obviously we chatted for a while where she sympathised with the tiredness, etc and we chatted about her children too. Lovely lady, lovely conversation. Somebody spent weeks writing letter after letter to the store manager and even her seniors saying I had forced her to listen to my conversation and that I should be more considerate as she was trapped in the fitting rooms having to listen to me going on and on about my pregnancy when she'd had a miscarriage several years ago and it was hard for her to hear. I of course felt awful and offered to write a letter of apology but my manager said no, she really stuck up for me and I am grateful for that.

Somebody once wrote to my boss about how my reputation for sleeping around was reflecting badly on the company.
I was a virgin at that point.

Oh god poisoning how did you know them??

They must have been so jealuzzz of your loveliness that they wanted to besmirch you!

Psycho wannabe boyfriend who didn't cope too well with rejection, Bullet !

One customer complained about my attitude, he way making a payment on his card, put the wrong pin in so I asked him to try again, he put the wrong pin in again and had one more attempt so I said if you want to try again but this will be your last try and it will block if it's wrong. He then huffed and puffed well I don't know how to work these things and went to pull cards card out, I said oh no if you do that it will cancel the transaction you just need to try your pin again. He then stated that he didn't like my attitude and has never had problems with his card before, I apologised if I caused offence and reassured him his card and the machine were fine he just needed to try the pin again, he again remarked on my very bad attitude. I stood there very puzzled and again apologised for any offence caused and explained that I couldn't have explained what I needed him to do any politer if I had tried and if he was that offended at me just getting him to try his pin again with out cancelling the whole thing then quite frankly I was at a loss, and again apologised.
It us my own business an he was so shirty in sharp in his manor he Han me shaking, I did then say to him that I have done my best and if you are that offended then may be I'm not the person to serve you in future. To my knowledge he has never been back, God knows what rattled his cage that day, but to get that shirty and arsy over someone prompting you through a card transaction it must have been bad.
We deal with loads of forgot pins, not authorisers, voids etc and I have never had that kind of attitude before it was so weird

ooohbetty - I can remember reading somewhere that this is quite a common trick in order to make it look as though you are having problems with the machine and somehow make it look as though you've paid when you haven't - you then get your shopping for nowt!

I can't remember quite how it's supposed to work, but I believe a lot of thieves use it

I work in the Travel Industry so have a fair few.
We were sued in the small claims court once over a, albeit very expensive, Lapland holiday.
Everything was great EXCEPT the Elves weren't real enough. The claim form had a whole section completed about how we had ruined Christmas for ever, destroyed their childhood and as a large holiday company we should have employed people of reduced height (she never used that term, she used another 😟) to be Santa's Elves.
Also Santa looked odd - the Santa's in Lapland do look different to the Coca Cola esque Santa's I admit, they are more 'traditional' for that country.

Once we had a chap who rang us every day from Sharm to scream down the phone that he wanted pork fuckin sausages for breakfast. Every day for 2 weeks the 'overseas contact phone' would ring at bang on 9am (it was already 11am there but he waited every day to phone us to rant).

Oh and my personal favourite when working as a Holiday Rep yonks ago........ twin bedded rooms. They were pretty much the norm, double beds were hard to come by. One couple accused me of preventing their human rights to procreate and have children.

Carrying my first born in a wrap, a woman shouted from the other side of the street, "Buy a pushchair, you lazy trout!".

One couple accused me of preventing their human rights to procreate and have children.

They must have had very limited imaginations if they couldn't see how it was possible to have sexual relations in anything other than a double bed. (Probably missionary position with as many clothes on as possible, and the light firmly off.)

TBH, I think is probably best that such people don't breed and pass on their joyless genes to anyone else.