The worst complaint you have ever received

[planetclom]

I’ll start.
Someone complained they when they arrived early for an appointment I saw them early, they did not want to be seen early ...
Someone complained that I was only interested in box ticking and in the next sentence complained I spend to long trying to sort out their issue...

Work in the NHS if that is relevant, I suspect it is.

Apparently he’d eaten a baked potato too quickly and fell out of the drivers’ seat and under the car wheels on his own drive

Am I a really awful person for laughing out loud at this?

Oh oh oh and the one who called the police to report theft when we binned his blood & shit covered PJs

Except they were (a) gross (b) unsafe and most importantly they were hospital issued PJs

@hamptonhangingpork Haha! Some people.

I got a bollocking off a department manager (not even my own manager), because my colleague who was the same level as me asked me to needlessly work my lunch (she had a habit of doing this when it wasn't needed at all and wasn't her place anyway). I said I will if I have to but I'm feeling exhausted so if there's a chance I can take my lunch I'd rather do that. It's not like I said no or was rude about it. She was really shitty about it and resulted in me being pulled into a meeting room and was told that's not how we do things here etc. Way over the top.

I got a telephone call from a very well-spoken lady (I use the term loosely) who wanted more information about the dining table and chars I had advertised for sale in the local paper.

I said - :Oh - you must have dialled the wrong number. I haven't advertised anything." She insisted she hadn't dialled the wrong number - did I think she was an idiot etc and what was I refusing to sell her a dining set etc etc etc.

I said that if she had dialled the right number, the paper must have printed the wrong one - I got another tirade about that (in retrospect I don't know why I stayed on the line), She then accused me of lying and selling or promising it to someone else - I said that if I had I would have told her because it would be a quicker way of dealing with it.

She continued shouting abuse until I put the phone down on her. I checked the paper (just out of interest) and she had transposed two digits in the phone number.

Why would anyone think a person would lie about something like that?

(I have to admit I have misread adverts before - I one very excitedly rang up in response to an ad for a "white kitten - offers" only to find it was "white kitchen - offers", but I didn't shout at anyone - we had a laugh about it! )

Thank you for being a nurse😊💖💪

A neighbour where I used to work had a right old whinge about how the draught from a helicopter had blown off all the cherry blossoms from a tree outside my place of work.
The helicopter was an air ambulance and had come to take an injured child from the school playground over the road. A most impressive bit of manoeuvring as the area was just about the area of the rotors.

Roomba that must have been a hot potato for you to handle
Lobster, did you ask exactly what action they wanted you to take?

The E17 potato/car incident

It was very weird

Having read the account, I can promise you that I have stopped laughing.

What a stupid thing to do - but what horrible injuries! You wouldn't wish it on him.

I read about that E17 guy's accident. The injuries were awful, including a broken pelvis. I'm not sure he ever completely recovered.

That said, it was an absurd sequence of events was he on drugs?and maybe he's laughing about that now too?

My late Mother in Law never forgave me for the fact that her beloved son had failed his University exams, despite his having taken them 4 months before he even met me! Thankfully, said son and I are still married, 52 years later. The in-laws did not attend our wedding - "too busy". Better day without them.

ppeatfruit

Which customer? Customer A no longer comes in the bar any more, due to an argument with one of the other regulars. I did make a written formal complaint at the time because of the way he went on and on. I was assured it would be dealt with, but it was one of many incidents and complaints swept under the carpet.

Customer B - he's our 'best customer' apparently. Basically he's in there all night, every night. Moans when we close on a bank holiday and wanted christmas day opening. He literally thinks our bar is his living room! Unfortunately, others won't have anything wrong said against him, as he's just a lonely old man and we're his company. He still lives in the 80s, I think. Hates technology, hates music, hates mobile phones and believes women should be at home cooking meals for their men

Sadly, there's no chance of anything being done it that place about anything, it's pathetic but the hours top up my 'day job' - I only work a sunday evening and once every month on a saturday night. I usually work by myself so it works great for me (DH also works there so he's usually about whilst I'm there, so I'm not completely 'on my own'. No one takes responsibility for anything.

Don't stand much chance when some of the staff are as bad as the customers, unfortunately!

Sorry Customer B . I thought I bet he's their 'best' customer. All that alcohol makes for a vile acid body and personality. You poor thing At least you're not full time

hang on!!! BH blamed his accident on POTATOES?????!!

He'd eaten too many of them and had indigestion. It can be really nasty you know.

Hamptonhanging, I've had similar but in M&S. I was dressed smart, as worked opposite there , but not in M&S colours, no idea why she mistook me . It was Christmas and the atmosphere in there was pure stress...not that it's any excuse.. she asked where something was and I said I didn't work there... 'well fuck you then!' was the reply!

I obviously ha e the air of a retail worker about me ( even though I don’t work in retail anymore) I’m always getting accosted by customers in shops I don’t work in - because I did do it for so long I always find myself trying to help ( I also tidy stuff while I’m in the queue )

I make pots for a living. A lady bought a teapot. A year or so later she returned it to me as the handle had 'fallen off'. (It hadn't fallen off, the cracked jagged line on the top and bottom of the handle quite clearly indicated that) however her complaint was that it had a design flaw as it had parts that stuck out. Erm, it's a teapot....

NHS here

Best one has been a patient complaining about a hedge in the front garden that was overhanging the footpath and obstructing it so wanting us to chop it down. I would have happily obliged except it was in the garden of a house another 20metres down the street.
Worst one has probably been the patient who wanted a prescription issuing instantaneously as they were going on holiday in 3 hours. All my GPs were out on visits so no one available to sign something instantly. Advised them I would get it signed asap but it might be an hour or so. Patient kicked off and grabbed me over reception by my neck telling me they were going to strangle me. That was fun.

This thread was awesome to read!

I manage a charity building that has a cafe.

Too much cheese in the cheese toastie.

Too many sausages in the sausage and mash.

Why is a cup of tea £1 when I can buy a box of tea bags for less than that?

My favourite one by far which someone actually wrote a strong letter about- we need to put a shower curtain of some description up in the corner for mums to breastfeed behind so as not to put others off their lunch.

A colleague in a past job put out an official grievance against me because she offered me a cup of tea twice and I said no thanks. She also said in her statement that when she arrives at work (after me) she always had to say hello first...this was in the NHS and management took it seriously...

Management doesn't have a choice but to investigate once an official grievance is raised. Sad but true.

Not exactly a complaint, but the first day of my first ever job, as a GP's receptionist, I answered the phone in the style I'd been instructed - "Good morning, [name of practice], [firstname] speaking" - and the reply from a very posh-sounding woman was, "Well, I certainly don't want to speak to you." She then rang off so I couldn't even ask who she would like to speak to!

The best actual complaint someone made about me (a few jobs later) was that I looked too much like my colleague. I was covering her break on the reception desk, and we were required to ask for membership cards. One man tore a strip off me for daring to ask him, because he'd been in earlier and "you saw my card then"; when I said I hadn't been on the desk earlier, he actually asked to see my manager and complained that the firm shouldn't employ two people who looked so alike. (We were about the same age and both had brown hair, but the resemblance ended there - and there wasn't a uniform.)