The worst complaint you have ever received

[planetclom]

I’ll start.
Someone complained they when they arrived early for an appointment I saw them early, they did not want to be seen early ...
Someone complained that I was only interested in box ticking and in the next sentence complained I spend to long trying to sort out their issue...

Work in the NHS if that is relevant, I suspect it is.

That we'd run out of lemons on a Sunday night in the bar.......... There'd been a function on the night before and all the fruit behind the bar had been used up, but as my colleagues hadn't let me know, there was no where at 9pm at night on a Sunday that I could purchase lemons. Had they let me know earlier in the day, I'd have nipped to a supermarket, however as they close at 4pm, I couldn't do that!

I'm amazed at the poster who defended the complaint against the delivery guy who knocked, rang the bell and, getting no answer, opened the door and popped the package inside.

'An unlocked door is not an invitation to open it?' A delivery guy will be the least of your problems if your front door can be opened from outside - and you don't answer a knock or bell. A criminal will not wait for an invitation! It's not called an 'opportunist' crime for nothing!

How can you relax at home, in the garden, say, or upstairs hoovering, knowing that the world and his wife could pop in, look around, take what's there... My handbag and car keys are routinely right inside the front door, but luckily my front door cannot be opened from outside!

How do these people get house insurance?

They pay for insurance, but wouldn't get a pay out.

Not long after I'd qualified as a nurse, on a busy medical ward. A patient's wife who was sat by her medically fit husband's bed (he was waiting for his medications to come up from pharmacy before going home). She said "how much longer are you lot going to be running around like ns before we can go home"?

*Ptumbi
*
I'm eagerly awaiting the follow up post of the insurance company highlighting their worst complaint was from someone who routinely left their door unlocked, let delivery drivers open the door to leave packages and asked to claim on their insurance when the robber posing as a delivery driver robbed them blind 🙈

I don't say either 'no problem' or 'you're welcome' - both naff Americanisms. I do, however, say 'nae bother', 'don't mention it' and 'not at all'.

Anyways, back to the thread.

A random mother screamed at me after a school chess tournament - apparently DS1 had beaten her DS in the final round on purpose (well yeah!) just to make her son look bad

This reminds me of an acquaintance who used to play chess with DP when we first met. He always lost as he just wasn't a very good chess player. One time he was getting visibly more and more annoyed as the game went on, until he eventually burst out "You're not playing fair, you're thinking of your moves several turns ahead!"

The discussion of "no problem" has surprised me a bit. I work in a cafe and say it sometimes. It's just that I say "you're welcome" about eighty bajillion times a day and sometimes I've just got to change the script for my own sanity! I would use it thus:

• Could I have some more milk, please?
• Of course
• Thank you
• No problem at all

I would NOT use it thus:

• Excuse me, my food is stone cold
• No problem

They pay for insurance, but wouldn't get a pay out. - well that'll give 'em something to complain about...

Almost married a guy who smoked dope and it lowered his already lowered sex drive. We'd go out once or twice on the weekends and he once told me all I wanted was sex (once a week!)

I told him F off. If only my husband had such problems.

Their nightdress had been cut open so I could safely use the defib, she survived and wanted the £15 cost of her nightie back

Not me, but there's been a bit of a weird 'complaint' to DD's School this week that's kind of linked to us.

DD goes to an independent school, and SIL rang last week to say her DD (6) wanted to move schools as she wasn't happy in hers (state school). She asked about DD's School and how much it cost to send her. I told her and said to call the school to ask about bursaries. I know that the school offer 50% bursary to parents in certain circumstances. SIL is a single Mum full time student in receipt of UC so I know she'd have a fairly good chance of getting one. I didn't want to be condescending and say at the time "how will you afford the rest of the fees" as from what she tells me she only scrapes by as it is but I figured maybe her parents were willing to put up the cash. She didn't offer the information, and none of my business anyway.

She called me back later that day to say she'd rang the school and she's very excited as it sounds great and she's filling in a Bursary application form.

She called me again yesterday to say that she was fuming and writing a letter of complaint. She returned the application form with details of her earnings to the school and they called to ask how, if she was successful, she would be paying the other 50% fees as it doesn't seem her income alone is enough (ie was someone else paying on her behalf). She had assumed that in her circumstances they would cover 100% of the fees. No one at the school had told her this, they apparently did say that a bursary would only cover 50%, but she is putting in her complaint "how can I be expected to pay for any school fees on my salary" . She can't understand why they didn't take pity on her, and believes they are discriminating against her because she's a single Mum. Now, I'm the first to say single Mums do experience a lot of discrimination, but this is not a case in which they do.

She left a long 1 star review on the School Facebook page tonight, and mentioned that her DD is "heartbroken she won't be with her cousin [our DD's name]". FFS.

On the home visits front.

NHS staff.
Doing home visits (in Central London so on foot)
Patient told me she was going to 'pop up to Laura Ashley to get a gift that she could post to a friend'. Something like a scarf or gloves.

"But you need to walk past the Clinic to get to Laura Asley, why are we seeing you at home"?

Oh its so much nicer to be seen at home she said. (But that's not a clinical reason) .

Similar here Grump
We successfully resuscitated a young woman (early forties). She complained that we'd ruined her expensive underwired bra. We had to cut it away to use the defib.

Just thought of another one -

Same bar, couple weeks ago, all electric tripped behind the bar. No idea why, phoned sparky out on call out. Sunday PM, about 10pm. I could use the pumps but the glass washer, fridges, till etc were all off behind the bar as it was confined to a fault behind the bar.

I moved the till into the kitchen area beside the bar where I had electricity and also had to wash glasses in the sink in the kitchen/use the 'normal' dishwasher for glasses, meaning I wasn't behind the bar at all times, as I tried to get through the rest of my shift without causing a disruption.

Customer complained that I wasn't behind the bar 'all the time', the the bottles in the fridge were 'warm' (fridges had only been off less than 30 mins and hadn't been opened so were still icy cold inside, he wasn't even drinking the bottles out of the fridge!), that he couldn't see my till (don't know what he was implying, as everything is fully accounted for via stock-checking), and complained if I was washing glasses in the kitchen as the bar was left unattended! As you have to walk through the 'kitchen' area to get behind the bar, I'd be able to see anyone trying to get behind the bar. I pointed out that as I was 'in charge' as the only member of staff to be in, I could close the bar on the account of having no electricity until the electrician turned up, but as I was making the best of a bad situation and ensuring my customers had good service, and he didn't have to go home, he sharp shut up.

The same person complains about bar staff going to the toilet (he waits until we go to the loo then moans he's been waiting for a drink for x minutes, even if he had a full glass before we left), he complains if the music is too loud, bingo caller calls too loud/or he can't hear him. He's just a serial moaner.

I admit I say love or hun!!! . I use it all the time and yes, on occasion it will be to a shopworker. To my mind it sounds better than just "Excuse me, where is x please?". But I really don't mean to use it - it just comes out! Always with a smile though.

I do, however, say 'nae bother', 'don't mention it' and 'not at all'.

Same here - also (when the occasion demands it) "cheers"

I do, however, say 'nae bother', 'don't mention it' and 'not at all'.

Same here - also (when the occasion demands it) "cheers"

I was in hospital with HG, it was about 3 in the morning and I was wide awake.
I could hear a dripping noise and thought it was the tap so got up to turn it off.
Passing a bed I realised the woman was hemorrhaging, it was her blood I could hear, and raised the alarm.
The nurses rushed in and turned the bed upside down and the woman was rushed to theater. It literally took minutes.
Another woman on the ward complained that the nurses had been too noisy and woke her up and she needed her sleep because she was incredible ill. She was being discharged in the morning.

Nor do I say 'no worries'. That expression gets right up my nose.

@Cocolepew holy shit well done for noticing! You probably saved that ladies life!

Just remembered my top complaint ever (have told this one before I think). A certain member of a 90s boy band, named after an area of London, somehow managed to run himself over with his own vehicle.

His dad complained to my boss that I wouldn't cancel his son's Internet service (not needed as in hospital) without charge as it was within the minimum term. He yelled at me so rudely and for so long that no way was I giving in and waiving the charges.

He then told me he was going to hang up, get through to a different person and tell them his famous son was dead instead, as we wouldn't charge the fee then. He got even angrier when I pointed out that the front page of several newspapers that day reported his son as healing well, so he may not get away with that. My boss told him to get stuffed too.

Business associate asked same question four times and i answered the same each time, politely (as if the answer was gonna change just because he included increasing numbers of capital letters and exclamation marks). By the fourth time, I missed off the "kind regards" and he complained to MD that I was rude. MD who had been copied and was watching, quite amused, from a distance, called me to discuss the complaint and told me to play nicely. I asked him what part of my four responses was rude. He said none but he had to tell me off because of the complaint. One day he will grow some.

Sayyouwill the passengers demanding to be let off the ship in the middle of the ocean reminded me of the Granny from Hell who demanded to be let off a flight from Sydney to Heathrow because she wasn’t allowed to smoke. We were several thousand feet above the central Australian desert at the time, and she had been screaming and making trouble so long the passenger consensus was “Yes, please let her out RIGHT NOW.”

When i was younger I once worked in a care home post winterborne view exposure

I had only just started and 2 'colleagues' told me i must be worried as they were coming down hard on suspected abusers..

I had no idea what they were talking about, never worked in care before and told them so,
Their reply was well...someone as tall as you must have something to hide?!?
Im 5ft 9 ffs!!

Gods honest truth, i was stunned i just walked out and never went back