The worst complaint you have ever received

[planetclom]

I’ll start.
Someone complained they when they arrived early for an appointment I saw them early, they did not want to be seen early ...
Someone complained that I was only interested in box ticking and in the next sentence complained I spend to long trying to sort out their issue...

Work in the NHS if that is relevant, I suspect it is.

Selma - when I rule the world it will be compulsory for all teenagers to work in a customer facing role for at least 6 months

A 94 year old woman came into my salon with a voucher from a raffle for a back massage. Because of the medication she was on it wasn’t possible so swapped for a manicure and a hand and arm massage. We have a comment book... she wrote it was shite 😂😂😂

It might sound like a compliment but it definitely was a complaint: "The coffee here is nicer than at your other branches, I've half a mind to write to head office"

I was a young secondary school teacher back before we all used email and texts, and the accepted practice was that following time off school for illness pupils had to bring in an "absence note" from a parent. I asked a boy in my form for his note, and he said he'd been off because he was ill. Fair enough, I said but you still need to bring in a note for me to put in the register.
The following day he brought in a lengthy letter of complaint from his mother all about my unreasonableness in not believing her son, the (alleged)poor communication within school, the ridiculousness of the rules and how she didn't have the time to write notes. This letter ran to two sides of A4. "X was ill yesterday, signed Mum" would have been fine at just 6 words.

It's a cheap milkshake, not time travel.

Whatever the price, it should be working correctly. If a customer complains it's too thick, the machine needs to be recalibrated.

If it's still too thick for said customer after that, it's simply a case of them preferring a thinner milkshake and they go away with the knowledge that our milkshakes aren't to their preference.

It is better for them to know we did what we could to try and solve the issue, and for them to realise that the machine is working properly and they just prefer their milkshake thinner.

Raindrops wouldnt that be resolved by rotating his sandwich 90 degrees on the plate?

My DSis worked in a bank many moons ago. A customer went batshit on her because she wouldn’t give him any money, because he had no money in his account. He screamed at her for ten minutes using every foul word known to man and finished by cursing her unborn children. Nice.

I had a customer threaten to sue me for sexual discrimination because our womenswear was slightly closer to the front of the store than the meswear. He got really aggressive and had to be removed by security

At an annual performance meeting I was told I am.taking too long to complete tasks because I am being too thorough and that I need to be faster. I was then told I needed to take more time.over my work.and be more thorough. I quit later that year!

Working in housekeeping, ive been asked to mop quieter as im distracting a lady from watching tv.

When I was a hotel babysitter I had the family complain to the manager that I had left my ready meal packet in their apartment's kitchen bin. Apparently they thought I had a nerve eating tea in their hotel suite. They were out (dining!) until pushing midnight while I was entertaining their brat!! It was hurtful because I thought I was friendly with the family who I'd babysat for a few times over the years, and because I always brought a backpack full of storybooks and games to share with the little boy before bedtime, which is going above and beyond for a babysitting booking I think.

What medication meant an old lady was contraindicated from having any type of back massage??

I am genuinely loving 2017s customer service ethos. Fair play.

I was at the courts today to support a friend getting a protection order against her ex because he was violent. We were at the counter and the woman in front of us was saying she wanted a protection order against the police because they kept charging her. Friend and I just stared, she then became abusive when the person at the counter said the courts would not issue a protection order against the police.

Sooo many things.

I've had a lady demand that I check with the kitchen if a fresh juice was gluten free, because she didn't believe me. I tried to explain that apples and oranges contain not one piece of wheat...

I worked in a cafe that had an outside eating area out of sight of the main cafe. Anyone who wanted to eat there had to pay in advance becuase customers regularly walked off, innocently or not. Explained this to one couple, they wrote a review identifying me by my tattoos and saying I accused them of stealing before they even sat down. Luckily my manager had been on shift with me at the same time or I would have got in a lot of trouble!

Once had a lady YELL at my 18 year old colleague, because she had stirred the wrong coffee. "Not THAT coffee, I wanted you to stir MY coffee."

And just generally, people who complain when you are genuinely so under the pump there is nothing you can do about it. Hospitality is a bitch of an industry, often employers deliberately understaff in the vain hope of turning a profit, leaving young and often under-trained employees to deal with whatever comes. Throw in a big event, one broken machine, some unseasonal weather and suddenly every bastard arks up at you. We are only human assholes. And we get paid inhuman wages. So glad I'm out of it.

I think 2017 needs to calm the f down, you're starting to sound like one of the bad customers.

I am not normally a grammar pedant but the missing comma in “We are only human assholes” really made me chuckle.

When I worked at a supermarket we had to offer to pack people’s shopping as we scanned. Once someone complained about me to my manager because I was putting their shopping into the bags too quickly. Thankfully my manager was as baffled by the complaint as I was.

whattodo the point is that The milkshake incident happened years ago. velvet stated in my early years, meaning probably at least ten years ago. You going on about re calibrating the machine now in 2017 is slightly bizzare! TBH it's probably been recalibrated about a million times since then.
Jensen the comment it's a cheap milkshake not time travel. There's nothing velvet can do now. You picked up on the cheap bit rather than the time travel bit.

Also velvet has said the problem wasn't that it was thick for McDonald's milkshakes. The problem was that the customer was expecting a milk style milkshake which I prefer too, I just have the sence not to buy a milkshake from said fast food outlet you could re-calibrate the machine all you liked is still think the milkshake was too thick!

I work for a church. Someone complained that I talked about God.

Ooh, so many. I work for London Underground.

"Why does the Northern line go south and the Victoria line go north from Euston to Kings Cross? This to too confusing, please change it."
(Walk, it's five minutes down the fucking road).

"I need to get to Leeds in an hour. Why does it take three times as long and what are you going to do about it?" (I am not chartering a helicopter, we run on public funding)

"I want a three day travel card on a paper ticket and a receipt." When told no such ticket exists and he'll need to use contactless or an Oyster card, "Your head is full of shit. You don't know your job. I got that ticket ten years ago the last time I came to this country. You are full of shit." (Things have moved on in ten years)

When offering to help a woman's "kids" through the barrier, being told, "They are not KIDS. They are children. Use the right word, you uneducated imbecile."

Being shouted at because despite offering a bus to the nearest step-free station, a woman complained there was no lift. TfL cannot put a lift in said station because it's grade 2 listed. We generally offer other step free options including buses, but this woman was anti-bus claiming they are full of "poor people".

A man insulted my marriage, my sex life and my mother when I refused to put a discount on his Oyster card, because he didn't have the right ID.

After 7/7, a man shouted at me because the Piccadilly line wasn't open. I said, "it's a crime scene so the police need to forensically investigate,it takes time." "I don't give a (bleep) about that, I need to get to (station)." More than 90 people died in that attack, but he didn't care.

I could go on. I have been doing this for 17 years. Despite the arse holes and unthinking selfish idiots, it's a good job and I cannot get anything comparable in the same industry for the same salary.

An American couple at a farmer's market in Nelson (New Zealand) were arguing with a fruit seller because they wanted plums with no stones.

McDonald’s milkshakes are famously too thick to drink easily through the straw. That’s half the fun. I would be really annoyed if someone had “recalibrated the machine” to change this.

Am I the only one who wraps my hands around the milkshake for a few minutes to soften it up?

Worked in a coffee shop. One woman always ordered an extra hot latte.

On one occasion she brought it back saying it was too hot.

No one had the heart to say the obvious, just wait a minute for it to cool slightly. We made her a fresh one.

I worked In a high st bank years ago. One day at 8am a cyclist was hit by a car and killed right by the town centre. All traffic ground to a halt obviously. Most of the staff where caught up in this. One lady who walked to work stood outside the bank and explained to the few customers who came by that we would open as soon as staff could get in. Obviously it was very tragic and most people completely understood. Two
Older ladies kicked up such a fuss. When we opened at 9.30 (only 30 min late). They came in and demanded to speak to manager and then wrote to head office. It really made me sick. They showed no empathy at all for the poor person who had been killed.

Got told off by a customer for saying the words no problem when I was offering her help.

This is actually a ridiculous complaint my mum made.

In a fancy Chinese restaurant, my mum orders a 'hot soup'

She tries it, calls the waiter over to take it away... and complained it was too hot. But not too spicy hot because 'I can take my spicy food' it was too hot. That's right, her hot soup was too hot. And apparently waiting for it cool a little was madness.

I wanted the table to swallow me whole...