The worst complaint you have ever received

[planetclom]

I’ll start.
Someone complained they when they arrived early for an appointment I saw them early, they did not want to be seen early ...
Someone complained that I was only interested in box ticking and in the next sentence complained I spend to long trying to sort out their issue...

Work in the NHS if that is relevant, I suspect it is.

*IzzyGee
*
Have I read your post right? You were trying to make a delivery and because they didn't answer, you opened the door yourself?

I would have rang customer services to complain about you as well if you decided to let yourself into my house to deliver a parcel just because the door was unlocked 😱

A door being unlocked isn't an invitation for you to open it.

I have had full on barneys with people
Complaining that I don’t tell my customers not to park in certain places even though I can’t see those places from my shop, I have no idea if those cars belong to my customers, it’s none of my business where they park and I’m not a Parking’s warden. I can’t spend the day jumping up and questioning every person on where they have parked before serving them when they don’t have any duty to tell me.

I would have been quite happy for you to open my door and leave my parcel.

My 8yo ds yesterday complained almost to the point of tears, that it's been ages since he's had an injection 😒

I am a retired German teacher. The father of one not especially gifted pupil complained that his daughter would not have struggled so much with the A-level course if it had been more like the GCSE course and if I had refrained from venturing into such topics as environmental protection, post-war German politics and the Weimar Republic. When I explained that the A in A-level stood for ‘advanced’ and that i have little if any influence on the A-level curriculum, he repeated his diatribe and as a finale snarled sceptically, ‘Where exactly is this Weimar Republic anyway?’

When I worked in retail a customer forgot her purse at the bottom of the till. I didn't see it till she had left and I handed it into customer services per procedure , which I told her when she came back. She went to collect it, I started serving another customer, then suddenly the woman with the purse came running back roaring at me, she was shouting incoherently, I thought she was going to attack me, I was genuinely scared. I could barely understand what she was saying because she was raging but gathered she thought that there was something missing from her purse and blamed me. I doubt there was because I handed it in as soon as I saw it, I don't think another customer had a chance to take something and I certainly didn't. I had to call my team leader over who managed to calm her down and I think it turned out to be a misunderstanding but she certainly never apologised to me.

Another customer accused me of being drunk at work because I made a ridiculously minor mistake that didn't even affect him. He asked me to scan his reward card at the beginning of the transaction, which I did, then I accidentally asked for it again at the end because that was our usual procedure and I forgot I'd already scanned it.

I don't know if people understand the impact that an accusation of theft or drunkenness could have on someone's job and life or if they just don't care. I've worked in a variety of different sectors and environments and retail was the worst. People really feel entitled to speak to you and treat you as if you are totally beneath them.

I was complained at by a patient that someone had parked in a Blue Badge Space without a Blue Badge ( very limited BB spaces , there are 6 spaces).

Not only did I have no blardy clue who this errant driver was (because I'm inside, working y'know ) they expected me to find out .
And yes, they expected me to physically check every treatment room ( GP Surgery and Community + staff ) to find them .
Say what now

Someone asked upthread if all us NHS staff are rude because of the people we have to deal with.

No, we're not.

Trust me , if I let my inner tiger roar I'd be struck off (if not arrested)

""X was ill yesterday, signed Mum" would have been fine at just 6 words."

I used to write them out and just get my mum to sign at the bottom. It's not like she was super busy or anything, but she dilly dallied over writing anything so this was the most efficient way to get the sick note signed.

Not me but I was getting a tattoo done and a lady came into the store to complain that at her appointment the previous week she had been in pain and had a good mind to sue for distress.
People make you wonder..

I work in a high street lingerie/ sex toy shop. I had a woman come in to buy a personal item who seemed most perturbed that I spoke to her at all when doing my job (asked if she'd found everything she wanted, asked if she wanted cleaning wipes, did she want a bag) then when she paid I had to put it through the world pay machine as our till linked card machine was broken. It took no extra time but she was getting very snippy with me. Of course the machine malfunctioned at this point and wouldn't print a receipt so I called a manager over to go into the settings to reprint it. She kicked off, threw the item at me and my manager saying she didn't want it and demanding her card back, while I tried to explain that her payment had been accepted, I just needed the receipt for her. A whole two minutes later the receipt printed and I could mark it paid on the till and print her till receipt too, I stapled them together as she would need both for a return and she insisted she no longer wanted it because of how rude and useless and unhelpful I had been, but didn't have time to return it now because she was already half an hour late for work because of me (she had walked in, picked up her item and come straight to my till, and was in the shop a total of 5 or 6 minutes). She snatched the bag from me, insisted she wanted her rwciepts in her hand not in the bag so she could make sure I ACTUALLY GAVE THEM TO HER as I was clearly the sort to be spiteful and not give them over. She continued to shout about what awful service she had had and how she would only be back once more to return the item later because we didn't deserve her money. Then she stormed out. I burst into tears, and came out from behind the tills to go through the back to compose myself and found she had dropped her reciepts in front of the tills. I actually sellotaped them to the till screen in case she came back but three days later we binned them.

Ginandsonic was this near Westminster?

Probably needed the receipt for expenses.

That’s said, what you should probably have done was recalibrate the machine.

I work as cabin crew and I had a complaint that whilst flying at 35,000ft had a lady complain to say “we aren’t moving and don’t try fob me off and say we are as the lights aren’t moving. Look.”

planet it was very far from Westminster

Planet, I definitely recalibrated the machine you'd think buying a vibrator would chill some people out but apparently not

Dear Mumsnet Chief Executive,
I would like to complain in the strongest possible terms about your thread "The worst complaint you have ever received".

This thread was so distracting I spent a number of hours reading it, gasping, laughing and groaning in turns.

As a result of this the dishwasher hasn't been loaded, nor has the washing been hung up, and I consumed far too much junk food whilst reading the said thread. I also went to bed later than planned, plus I did not do any work on my current sewing project.

As compensation Mumsnet must pay for Kim & Aggie to clean for me for the next month, a Michelin starred chef to cook me low calorie food for a month, a gold medal winner from the Olympics to be my exercise trainer, and Kirstie Allsopp to finish my crafting. I will accept the posh bloke off the Sewing Bee if Kirstie is busy.

If these reasonable requests are not granted, I will be suing Mumsnet HQ for ONE MILL-I-ON DOLLARS.

Yours faithfully
MinisterForMagic

That all sounds perfectly reasonable Magic.
If you don't get a satisfactory response, then please PM me, as I have a friend who plays squash with a person who is the second cousin, once removed, of the masseuse of Judith Chalmers step nephew's dog walker. A quiet word in that direction should make all the difference in regard to your complaint.

Years ago we let a cottage for holidays. Complaints included: it was dark outside (rural Yorkshire, no street lights), the roads were narrow and apparently the coal fire went out. As it would if you didn't put coal on.
My brother-in-law ruined someone's Easter because there were no stand pies left.
I have explained 3 times to an online customer that just because the boots she bought did not fit that does not make them 'defective'. She received a refund but wants the return postage back. Despite stating they were lovely boots but too small. I'm not answering her anymore.

A friend, on returning from a skiing holiday wrote to the travel company complaining that the hotel was at the bottom of a big hill.

Woman was sat down eating fried chicken at the bus stop. I was waiting with DDog about 1.5 m away.

DDog would choose fried chicken for his last meal - and indeed he regularly attempts to make this a reality by finding dropped chicken bones on the pavement and trying to eat them before I wrestle them from his jaws (I'm veggie, it's vile)

On this occasion, DDog was very measured about the presence of a PFC Bargain Bucket and sat down looking in her direction with a hopeful expression - but in silence, not pulling or otherwise being objectionable.

Cue a complaint of "that dog is staring me out man". Nothing would convince her that DDog was looking at the chicken and not her Thankfully the bus turned up shortly after that, but I'm certainly not disciplining the dog for looking in the direction of delicious meaty smells.

I used to work in Selfridges . People would come in all the time and tell me the stock was too expensive. I always wanted to ask them if they realised what shop there were in...

Could I get some clarity on whether that milkshake machine required recalibration?

My first professional job my boss was actually a crook. I didn't know it at the time but he ended up in prison. Some of his clients were the mafia - proper Italian mafia. They were always pleasant though. Until my boss owed them money - one up until then polite grandfatherly man called while I was in the office alone and told me they were going to burn the building down with me in it! Put me right off all those godfather films it's not so cool or fascinating when it actually happens to you!