The worst complaint you have ever received

[planetclom]

I’ll start.
Someone complained they when they arrived early for an appointment I saw them early, they did not want to be seen early ...
Someone complained that I was only interested in box ticking and in the next sentence complained I spend to long trying to sort out their issue...

Work in the NHS if that is relevant, I suspect it is.

I used to work in photographic retail (high street mini labs) and had some classics over the 13 years I did it for.

Off the top of my head -

-The woman who went apeshit - she'd taken photos of her husband standing in a very picturesque greek village. In the photos you could see clearly numbers on each house door. Apparently they weren't there when she was there ( 'I should know! I was there! Not you!') so I'd obviously added them in (this is in the days before Photoshop was a regular thing...we never used it anyway, didn't even have computers at work then... as if I'd have the time or inclination to add door numbers to each of her pics just for the hell of it!)

• Similar to above, but with shadows. Yes, I'd obviously added shadows above the heads of people standing against a white background. This was in the days of negatives so I showed her on the lightbox, how the negatives matched the photos..ie you could see the shadowy bits on the negs too. So she accused me of drawing them on the negs too. I must have 'pencilled them in'. I was told, 'fuck you, bitch'. She said she'd ring head office but it never happened. I did tell them to expect a call though.

But my favourite.. who remembers when you could buy 35 mm film that gave you 12 photos? (they usually came in 24's and 36's) It was handy as a moneysaver if you needed to take just a few urgent pix and not have to wait around using a bigger roll of film up (or taking the three important photos and then 21 of the cat to finish it). Depending on how you loaded the film into the camera, it was pretty easy to squeeze out a few extra photos (as always given a few extra inches for error margin and loading). If this happened, we still charged for just 12 photos. I showed a customer her wallet of photos and told her she was lucky, she'd got 15 out of a reel of 12. And she screamed at me - ''YOU HAVE STRETCHED MY FILM'!! She was furious. Totally livid. I showed her the negative strips to prove nothing had been stretched but she was having none of it. It became a phrase me and co workers used for years.

I worked in a café years ago and had to close because there was a power cut. As I turned the sign and was just about to lock the door, a man pushed his way in and started demanding service. I explained (in English and then in his native language) that I couldn't serve him because there was no power. He yelled at me for a few minutes then punched me in the face and left.
I really hated that job.

Customer complained that the cutlery she had bought was not British made so she wanted to return it - said she had wanted to put her head in the oven when she realised.

My supervisor complained I was too friendly.

He claimed I was "bordering on flirtatious"

I most definitely wasn't, and was deeply offended by the accusation. Not least because I've never been a flirt, even out of work. I'm terrible at it! I actually find it rather embarrassing and don't engage in it. But, I am friendly and I was well-liked at the company, by both clients and most colleagues. I got the job done well because i had built rapport with those I came into regular contact with.

He continued to pick on me, criticised my work and claimed my 'over-friendliness' hindered my productivity. It was utter BS and eventually I made an official complaint about him through HR

Whatsoccurring I'm guessing John Lewis.

I'm a property solicitor. Not exactly a complaint but last week I told my client I needed £X from him to be able to buy his house.

"Oh...so why haven't you re-mortgaged my other house to get that money yet?" Ummm probably because I didn't telepathically know A) that you own another house B) that you need it to be re-mortgaged to fund your purchase

John lewis has the policy to refumd anything whether theres a receipt or not. Whether you have owned the item and used it every day for 4 years or not. Is crazy. I once saw a woman brimg bavk boots with a broken heel and covered in mowed grass. She did get her refund

So many!! The customer who returned the fresh whole chicken bought that day that smelt disgusting, they were not wrong, they shoved it in my face. It was nearly 30 degrees outside that day so I asked if they had gone straight home after shopping. Apparently they went shopping in the high street and has some lunch. So for 3 hours that chicken was in the boot of the car. Frankly I think they were lucky it didn’t walk home on it’s own.

That our holidaylet didn't have a kingsize bed. All to get a reduction in price.

The guests had a kingsize bed at home so knew ours wasn't a kingsize bed.

My response was, well how come my "kingsize bedding" fits the bed?

I even measured to make sure, these people make you query yourself, crazy.

I just remembered, a response to those [email protected] emails. The company had sent someone an email after a transaction and they emailed back to this address, without swearing but perfectly conveying his rage that we'd dared to contact him on the address he gave us
and threatened to sue for harassment if we ever did it again.

There was an inbox for this address but we only cleared it out every so often so by the time we got round to it it was full of increasingly apoplectic demands that we acknowledge his emails.

I drove my train to the wrong station apparently . Obviously nothing to do with her getting on at the wrong platform. Clearly a conspiracy between my self and the signaller.

One Saturday morning I tried to deliver a really large, almost weightless parcel to a house. From the logo on the box I guessed it was a helium balloon for a birthday/anniversary. After trying the bell twice and also knocking very loudly twice I tried the door handle. It wasn’t locked. I opened the door and put the parcel inside. Customer rang customer services to complain.

A few years ago I got called every name under the sun by a young lad who was just delightful... obviously it was completely my fault that he’d filled his car with fuel and not realised that he’d spent all his money somewhere else first (the pub, as it later turned out) and naturally I deserved being sworn at repeatedly because I wouldn’t let him drive away with a full tank and ‘come back later, when he had some more money’. This was also twenty minutes before closing so he definitely didn’t have time to leave his utter shit-heap of a car and walk to his mum’s house round the corner to get some money from her. He sat and sulked on the forecourt with his girlfriend for a solid fifteen minutes before his mum turned up to bail him out, which is when the girlfriend decided to march in and (from behind the mums shoulder) called me every name she could think of until the mum told her to wind her neck in and started on me herself. That was a fun evening that ended up with a very blue email to head office that instantly got filed under B... Aaparently they paid my wages and I would be sacked as soon as management found out

Worked in the office at a school. Sent letter home requesting money, £4.00, for optional theatre visit to see a production of Harold Pinter play, 'The Caretaker'. Irate parent phoned and shouted as thought we were asking not contribution to pay our school caretaker!

'for' not 'not'

Sassifrass easy mistake to make for parents. In the current financial situation in education I'm waiting till my dd school starts asking for donations towards the electric bill etc.

One Saturday morning I tried to deliver a really large, almost weightless parcel to a house. From the logo on the box I guessed it was a helium balloon for a birthday/anniversary. After trying the bell twice and also knocking very loudly twice I tried the door handle. It wasn’t locked. I opened the door and put the parcel inside. Customer rang customer services to complain.

To be fair I'd be livid if you had tried and opened my door. No answer^ you take parcel^ away or try a neighbour^^

Fair point.

Sassifrass, that's made my day!

Not a customer complaint but I was screamed at by my boss at my first ever job because I didn't magically know that the cardigan she was looking for was in the (inaccessible and covered) boot of the car she had locked herself out of. When I say "screamed at" I mean red faced, frothing at the mouth, burst blood vessel screaming. Charming lady!

In a hotel yesterday actually - some git at breakfast clicked his fingers at one of the waitresses and ordered her to fetch him a larger plate. It took her all of 30 seconds, 25 of which were apparently too many.
Cue loud and long complaints and sighs about ‘what I have to do to get good service in this place’ and stage whispers about tripadvisor.
Hotel was a lovely little place with great reviews and staff who couldn’t do enough for guests - we left a 5 star review for them. How she didn’t clean it over with a loo brush first is beyond me..
Also once had a complaint that one of the waitresses at the restaurant I worked at was wearing trousers not a skirt. We wore standard black and whites with an apron, skirts or trousers were fine as long as we all looked smart. Rightly or wrongly we assumed that customer was a bit of a perv and the younger female temp staff were instructed to go nowhere near him just in case.

planetclom Who would post out blank sheets of paper!

*Dismal
*
The form was sent but the information the bank needed to put into it so when I sent it back it could be linked to my loan was not. And no one can find the information on the system for me to fill it in myself.

Lol god knows where I got dismal from 😂 I mean DJbag

I once heard about someone going absolutely mental because a game shop wouldn't sell them a Mario kart game for the x box.. All Mario games only exist on the Nintendo platform but she just wouldn't accept it, was adamant her teen had an Xbox and it was the Mario game he wanted