The worst complaint you have ever received

[planetclom]

I’ll start.
Someone complained they when they arrived early for an appointment I saw them early, they did not want to be seen early ...
Someone complained that I was only interested in box ticking and in the next sentence complained I spend to long trying to sort out their issue...

Work in the NHS if that is relevant, I suspect it is.

I remember being in KFC once and someone coming in and complaining that the chicken they’d bought had been frozen in the middle and they wanted a refund. They didn’t bring the chicken back, they’d eaten it. All of it, first.

I used to volunteer a bit of gardening help for older people, as I live in a flat and really miss my old garden. I got sent around to an older couple's house to trim their front garden hedge. They had confirmed they had garden tools so I didn't need to take any with me. Old man opened the door, I introduced myself, said [charity] has said you would like me to clip your hedges, tidy up the front garden. I'd gone at the appointed time, and had ID. Old man said get on with it, but refused to allow me to borrow any of his gardening tools as they were his, and seemed quite affronted that I'd asked.

Their hedge remained untrimmed.

Neil somebody did something similar in our local Chinese takeaway. She came in and said they’d got her order wrong the previous week. She hadn’t said anything at the time, and she’d still eaten it, but she wanted a free meal. No evidence that she’d even had a takeaway at all the previous week, she just wanted a free meal based on her say-so. Became very abusive when the woman behind the counter said no.

To many customers, “no” = rude. Such is the sense of entitlement amongst many these days.

I worked in retail for a bit, in a department store and in a smaller chain.

There was one customer who wanted to return something to the smaller store because she'd changed her mind - nothing wrong with the item. The store did not do goodwill refunds so she went off on one ranting about having a seven day cooling off period and that our policy couldn't override 'the law of the land'. Which it of course can't but the law doesn't say you can return things to shops just because you don't want it anymore.

In the department store I had a woman shout at me, right in my face for ten minutes because I wouldn't allow her to use the childrenswear fitting room and politely directed her to the women's wear ones about 30 seconds away.

Insisted that anyone should be allowed to use them (yep, I'm sure she'd have been happy if I'd let adult men in there, people reacted as if it was the end of the world when I let a father in with his disabled son), everytime I tried to say something she told me she didn't want to hear anything I had to say then finished off with 'I won't be spoken to like that by someone like you' and asked who she should make a complaint about me to. I may have been a bit short with her at that point, but apparently I was old enough to know better and needed to go back to charm school.

During all this, despite buzzing for assistance there was nobody free (or at least nobody who would come over) so I also had to carry on letting people in and out and counting how many items they were taking in etc.

The woman had her daughter with her and she looked absolutely mortified. No complaint was ever made.

When I was a waitress at uni, I had a lady come in and order a peri peri chicken pizza. All waiting staff were expected to tell the customer that this peri peri pizza was spicy. Which I did. Customer scoffed and said 'I like spice or I wouldn't have ordered it' Then when it arrived she tried I send it back for being 'stupidly spicy' 🙄

A parent complained to the head that I'd looked at her child's work in class before it was finished and she hadn't wanted me to. The lesson was over and books handed in. We weren't revisiting the work. I needed to mark it but apparently had no right to and should have respected her child's wishes.

My man once complained in a pub restaurant that she had wanted a jacket potato, but had been served a baked potato.

She also complained a retirement home she was sent to for a week’s respite ‘was full of old people.’

Love her xxx

Also recently had a parent who took her son out of school on holiday. Son has fell behind now, and needs to catch up the work he has missed. Mother wants me to do an hour after school on a Friday for him, which I can't due to really the fact I actually want to see my own kids (not the excuse I gave her). I offered to create and send a revision pack with materials home for her to do with him. Complains that she hasn't got the time.

When I did temp work when I was travelling in Australia I got told to stop being so efficient and working so quickly as I was making the permanent members of staff look bad! It actually happened a couple of times in different companies which I found quite funny.

Also final one. And I feel a bit bad for sharing my OH most shameful moment..

He has always hated fish/shell fish any type. We go out for a pub lunch early in our relationship (before I knew he hated fish). Anyway, he orders scampi, chips and peas. Food comes and he is sort of pulling this face, he calls the waiter over and says 'sorry, I don't want to make a big issue of this, but my scampi smells and tastes a bit like fish' the waiter says 'well it is prawn' to which my OH declares 'no, scampi is chicken'

Turns out In order to get him eating it when he was little his mum had told him it was breaded chicken 😂

I worked at a concert hall and we had a customer come to see "Taboo: The Boy George Musical" then complained that it was "a bit gay".

TinDog - this reminds me of a church service that I officiated at (and had put together from scratch for Holocaust Memorial Day). Apparently Anglican services shouldn't have any Psalms, because "they were too Jewish".

(And there were only three Psalm snippets as illustrations of what had happened)

I’ll never forget that customer and the way he looked st me. I really hope he got his comeuppance.

Sadly, people like that rarely do, Katy

I’d ordered flowers for my stepmother to be delivered on her birthday, she sent me an EMAIL with photos to complain to me about the flowers, they were in bud so didn’t look as amazing as I was expecting but they would have looked fantastic once opened! I actually forwarded the email to the flower company and said so sorry but please read this, they actually rang me to say they would re-send some more to her which they thought would be more to her liking, plus some chocolates as an extra gift free. My mum would have thanked me for them whether she liked them or not, I felt there was no need for her to complain to me about a gift I’d bought for her!

My eldest has caught a virus from my youngest. The Dr should have given antibiotics for my youngest so my other child did not catch it....

*bacterial infections can be treated by antibiotics but do not work on
a virus grrrrrrrrrrrrrrrrrrrrr

A Landlord said she wanted to throttle me cos I forgot to call her back.

Patient complained , by screaming abuse at me , that he hadn't had his scan. He had , in fact, turned up for the scan but had refused to actually get in the scanner .

I don't understand this. I feel like I need.... a diagram.

Whiskyowl

Mummadeeze, my (english) brother gets the same in Australia! (in perm work). Told to slow down as works too fast and they track what he does..the others can't keep up (IT)

I was 16 and worked in a lunch café. A customer asked me for something that was not on the menu. I asked the chef to make it for him anyway. When I brought it out he started literally screaming at me because what he asked for and what he actually wanted were not the same thing and I should have known what he meant, not what he said.

Many years ago, I worked for a large dairy produce company. I worked in the customer complaints department, and received a letter from a woman who was "Insensed" that the yoghurt she opened for her work-time lunch was "putrid" and very clearly "off", smelled vile, and seemed to be "bubbling". However, she went on to say that AFTER SHE HAD EATEN IT!!!! - it only took an hour or so, before she threw up terribly, ALL OVER HER "SUEDE" suit, (it was the 70's!) which now needed professional cleaning! hmmm what an imagination! And funnily enough, we got a lot of complaints about spoiled "suede clothes" in those days!

There’s a Roman ruin near where I live, it was a very important site near what is a cinque port, a lot of fascinating history, but it is just the remains of the site. If you love history, and Time Team type stuff you’d love it, there’s lots of info and small museum. We walk our dogs there often as it’s so relaxing, almost eery. And yet it still attracted this comment and one star on trip advisor:
‘To me it was a few crumbling walls which looked near to the point of collapse in more than one place, with the Amphitheatre little more than a shallow bowl......Maybe cut the grass?’
Mate, it’s a Roman ruin.

Was called into a former boss' office to be told that the 2 weeks I had taken for compassionate leave (death of a loved one) was extremely selfish, I had let the team down, and that "these things happen. We just have to get on with it". She also expressed concern that I may have forgotten how to do my job. I hadn't missed a day before that and regularly put in unpaid overtime.

This was a minimum wage job in a factory!

I worked in catering and saw some memorable behaviour, but have conveniently forgotten most of the daft complaints.

My absolute nadir was answering enquiries for an underresourced small festival. For reasons I ended up being the enquiry line for the entire festival for 78 hours. It very nearly broke me. Complaints included:

A person who wanted a postal address for the weekend outdoor festival in order to send his repaired sunglasses ahead of him. He didn’t understand despite me repeatedly explaining to him that it was literally some fields. Not Glastonbury. There was nowhere to post it to.

The people who phoned as they were driving to the festival because they hadn’t written the directions down. The postcode would only take them to a general area, it being rural. I advised them to route to nearest town and follow the signs. THey complained that sat nav did not recognise nearest town, despite it having been in existence for centuries. They did not have a map. I advised them to pull over and phone a friend to help them. They were upset about me refusing to guide them through the rest of the journey and asked to speak to a manager. I explained that there was just me, standing in the middle of a field and that they would have to sort the problem themselves.

I got people phoning me about traffic in the car park. To be fair, it was a nightmare but there was exactly jack I could do about it (this was pretty much my main problem).

I had to say ‘I’m sorry we’re sold out’ over 20 times to someone begging for vip tickets (I started counting in the end).

I didn’t know where to start with the email requesting freebies for a guy to come to the festival with his ‘Asian babe’.

But the worst, because I found it genuinely upsetting and couldn’t do a lot about it, was a parent phoning the line at 12am in desperation, after receiving a message that her teenage son was in the welfare tent and his friends had just ditched him :( I was in another area of the site and all I could do was take her details and ask welfare to contact her. She was frantic and there was basically nothing I could do for her.

I honestly couldn’t wait to get back and tell you this.
I have had an issue with something at my bank and the normal customer service suggested I should make a complaint which I did and which got closed down within the space of half an hour found in my favour and will be passed on within the bank I will get a report in 5 days or something result!
Only the paper work they sent to resolve my issue is blank...when I rang to find out the missing information they realised they didn’t know what it is supposed to be so they have opened a complaint about my complaint!

I don’t suppose they have ever had a happier pissed off customer ... 😂