To take the body lotion and soap from a £250 a night hotel? They have asked for it back!!!

[mum2sons]

DH and I spent our wedding anniversary in a v expensive boutique hotel. I took the body lotion and soap home as I usually would do (sad, but I get v excited about these things!)Yesterday we received a letter from the hotel asking for us to send the 2 items back for the future enjoyment of guests!!! Talk about humiliation! Looking forward to MNetters views

we have not seen exhibit A yer honour but we have the OP's word which we have no reason to dispute. Would you really start a thread if you'd nicked silver and glass dispensers that sit in their own little tray.

I doubt you'd get much sympathy for that.

I say again - its the hotel's response that is staggering to me.

please send our soap back

if the op sends them back hopefully the hotel will see how silly they were to ask for this.

Then the hotel is being ridiculous. If they are so attached to their silly plastic dispensers they should charge her credit card, not write letters implying she is a thief.

I don't think £250 is that much for a hotel but I think it's beside the point here really: most hotels expect you to take this stuff when you go, it's usually complimentary. It's not stealing imo.

And I think a discreet notice would be fine, as would a note saying "these are for sale at reception for xxx" (can't believe the prices they've quoted tbh)

Er, they are cheap to buy. I found out how cheap! £2.

Well done, you must be very pleased with yourself.

but the hotel gets special green ones for 17.50

I still would very much like to see the text of the original letter?

Aloha - how do you know £2? Have you rung Strattons and asked?

x posted but I'm with Aloha.

oooh la-la

A little extra for your lover.........

Bottle of champagne
Chocolates to share
Massage oil
Oscar & dehn sensual eye mask
Rose buds scattered sheets
Flavoured condoms

£60

A Bottle of Champagne in your room on arrival with rose bud scattered sheets......

£36

The Horney little devil's dirty adventure by Savonnerie....

Racy, cute & cheeky package, including single use camera, pointy feather, red lipstick and handtie.....ahem

£39

Holy Moly, NB, I thought you were joking!

I would usually take stuff like that, but if you read the website it says:
'Luxury bathroom miniatures have been replaced with refillable pump dispensers helping to reduce plastic bottles to landfill by 97%.'
So they reuse them as part of their green policy- sort of fair enough but still, if it was my hotel I wouldn't show myself up by asking for them back.
Maybe they got fed up replacing them all the time & are making a point.
Tell them you are using them as part of your homes green policy.

ffs

you see? i think it's perfectly clear that you would expect to remove your chocolate massage mousse even if you hadn't finished it. because you've paid for it...

Blimey I bet their laundry department are on overtime
£60 for a bottle of champers and a few condoms - things are pretty pricey in Norfolk

Our bottles are very special. The are enviromentally friendly, green bottles. Therefore we feel a £15 mark up in price is entirely justified over a. n. other refillable plastic bottle.

Perhaps I can now understand why the prices are (to me!) so high...

Miniature bottles of shampoo etc that you get in some hotels are not refillable so they are yours to use and throw away.

Large dispensers are refilled when new guests stay in the rooms.

Why should the hotel have to point this out. It is common sense.

well done Inspector Clousaloha!

do you think they are actually lying?

You might not dream that your half used toiletries in a plastic bottle are refilled from a five litre bucket.

just think of the mess and hassle refilling 6 bottles per room

I hope the staff are paid well

Aloha - another genuine question - how do you know that is the brand they use?

Seriously, because you seem very definite about all this.

I suspect them of being economical with the truth.

I wonder if Hannah is reading this right now?

hello Hannah

It may be a different brand of gunk, but a plastic bottle and pump is a plastic bottle and pump. I think we agree that the OP is entitled to use as much of the contents as she likes (I hope), so the hotel is squabbling over a crappy plastic pump dispenser.

the OP told us
irrc