To take the body lotion and soap from a £250 a night hotel? They have asked for it back!!!

[mum2sons]

DH and I spent our wedding anniversary in a v expensive boutique hotel. I took the body lotion and soap home as I usually would do (sad, but I get v excited about these things!)Yesterday we received a letter from the hotel asking for us to send the 2 items back for the future enjoyment of guests!!! Talk about humiliation! Looking forward to MNetters views

no they would have to be very silly to ask for cheapo bottles back

unless the op seriously wound them up during her stay

i'm giving in, we're going round and round. i think it looks like a nice hotel, and i think that those rooms look pleasant for £150 a night, and the suite looks worth it at £225. i would not take a pump dispenser from a hotel, i just wouldn't. but if the op would have, with the manager in the room, then i'd have to buy that she thought they were included. if not...

Good point LL

I'm not sure I'd want to pack my dirty knickers with the manager peering at me!

By mum2sons on Thu 05-Apr-07 10:02:54
The bottles are gilchrest and soames, I dont think they are particularily expensive for such an expensive hotel.
It is such a shame as we really did have such a fab time!

And I agree the hotel seems nice, which makes the bizarrely arsey attitude even more strange.

Aitch i WOULDN'T TAKe oops a pump dispenser either but I wouldn't expect a letter asking for it back if I did

apart from to return to say that they don't have to charge a fair price for the product, just like they don't on the minibar. so £2 or not, it makes no difference, they can charge what they like. although i think it's highly unlikely that they are paying anything like £17.50 per bottle.

aloha, you take my point about the manager. you might have dirty knickers but you'd have a clean conscience, presumably. and i agree that the letter is a spectacular PR own goal.

Perhaps it was one soap dispenser too many...

\linkuk.gilchristsoames.com/view_product/1351/225\here is the soap - price £14 - to the paying public}

you're not telling me a hotel buying in bulk pays that!

here is the soap - price £14 - to the paying public

Oh well-found, NB

(lol at waving at Hannah btw - I do hope she is cringing now )

i just found those too

butn they are not really refillable are they?

I mean you could but you wouldn't

So £14 not £3, and £150 rooms not £250... and from the "future enjoyment of guests" line in the OP, I would guess that the letter was polite, rather than "send back our bottles you thief"...

I am more shocked at the sending of emails and the naming of the hotel manageress on here, I feel that is totally unnecessary.

LEL get real £14 RETAIL price

come on now!

not £17.50 either

But not £14, ll - how can they possibly be £14 a bottle if refillable plastic?

And in any case the hotel claims £17.50 per refillable bottle. They are not being straight here.

LL, i missed that, has someone named names?

the bottle without the contents is supposed to be 17.50...so it can't be that one

but there were different bottles in different rooms. One of the bottles I can believe did cost that. The one aitch linked to IIRC. However the one I linked to just looked like a run of the mill soap dispenser, much like the kind you buy radox soap in.

why am I still here arguing about this??!

because it's mumsnet

and a refuge from cricket and football back to back everyday

why is this still going on?!
you shouldn't have nicked it