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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

Longleat Center Parcs, taking £600 a night to be on a 24hr building site! Aaagghh

516 replies

Mumblebeebee · 25/07/2017 02:05

We are currently staying at Longleat centre parcs. Having saved for this for a year, it's costing an eye watering £600 a night for 4 nights. Total £2400.

What we weren't told was our villa was opposite a 24 hour construction site. Which, as I type is sounding like smashing bottles being thrown into a bottle bank crossed with several generators running.

I'm fuming, no sleep possible and we have 4 children to entertain tomorrow.

AIBU to have expected Center Parks not to have booked out our villa knowing this. Or at very least warned us.

Any advice? We've called customer services at 2am to be told that extra work was being carried out!

I'm not happy at all.

OP posts:
Minkyfluffster · 25/07/2017 11:30

This is dreadful OP! I know you are tired but is there anything that you can do today? Salvage something.

I would be really kicking off, building work over night isn't on. if you can't be moved on that site then I would be asking for another site or a full refund.

Is there any other type of accommodation that might be away from the noise but could accommodate you?

This nigh time building work won't come as a surprise to CP, they had noise complaints about over night building works last year according to Tripadvisor.

divadee · 25/07/2017 11:42

We recently had a stay at longleat center parcs and had to complain. Booked a 3 bed lodge and when booking emailed to double check it had a downstairs bedroom with ensuite as one member of our party is disabled. It was confirmed that yes that lodge did have a downstairs bedroom so we booked it. We all arrived excited for the week. My partner went to check out the villa and no downstairs bathroom. We then went to guest services who offered us....... wait for it a z bed and a portaloo!!!!! I was fuming that they could think We would pay 990 for the week and put my mum on a z bed and use a portaloo in an open lounge, when asked where she would shower we were met with silence.

We escalated it higher after they tried to downgrade us and put us at the far end of the park when we had specially paid for central area due to disability.

In the end we got a 4 bed games lodge I think in the same area the OP is staying now. We still complained when we got home and got £300 off a new booking and we did get a free meal out of them.

Definitely complain. They really are shocking at the moment and just seem to want to take your money.

Ijustwantaquietlife · 25/07/2017 11:53

I'm surprised so many people think a luxury place at centre parks during the summer holidays is expensive.

Hope you get your refund op

Lucysky2017 · 25/07/2017 11:56

We had same but without building works exactly there and it was like moving fro our private road luxury house to a council estate! The neighbours in our private villa smoked like chimneys (in real life I don't know anyone who smokes) and it we went in our supposedly private garden the smoke came on us as if we had chosen to sit outside on the local worst pub you could find.

Ilovetolurk · 25/07/2017 12:01

Just for some comparators (not CP though) we had a 50% of night's accom for middle of night fire alarm set off by revellers. All had to leave the block

And 30% holiday cost refund for booking one bed apartment and getting all in one (large) room. This was in mediation before county court.

I would not accept less than full refund for affected night plus some goodwill for rest of disturbance. Certainly nothing against a future stay

Keep your footage etc and go all the way if you need to

A1Sharon · 25/07/2017 12:11

My dsis was woken by builders one night, she lives in London. They called around that day with a really beautiful bouquet of flowers and bought her and her partner dinner and drinks in the nearby very nice bar.
I'd expect CP to be bending over backwards to apologise for this.

BumWad · 25/07/2017 12:15

Yes go as far as you can op

happy2bhomely · 25/07/2017 12:17

You need to complain while you are there op. Go to guest services and tell them that you either want to be moved or you will go home and expect a full refund. I would be so disappointed. I would not accept anything off of a future break.

We have just got back from Elveden. 8 of us. 3 adults, 2 teenagers and 3 children. We had 4 nights in a 4-bed exclusive lodge with games room and private spa and hot tub. We had maid service every day. It was immaculate and in a lovely part of the park. We hired bikes and did tree top climbing, kayaking, pottery painting, swimming, tennis, golf and pony trekking.

It cost us just short of £3000 for everything including food and drinks and it was worth every penny. It was the best holiday we have ever had. And it was less than 2 hours away from home and the sun was shining all week.

Fluffycloudland77 · 25/07/2017 12:18

I'd email the CEO, it's unacceptable.

PyongyangKipperbang · 25/07/2017 12:19

I think that the cost is relevant in terms of what you pay v what you get. If I paid that amount of money for a 4 day break then I would expect a top of the range holiday and decent treatment from customer service if things go wrong.

I have 6 kids, 4 of whom are still at an age to holiday with us, so I accept that holidays for us will always be expensive. What I dont accept is paying £££ for a trip at a premium resort and ending up in a building site.

CP used to be considered to dogs bollocks of UK break resorts but I have seen and heard of many similar issues in recent years that CP dont seem to be at all arsed about resolving.

Mumblebeebees · 25/07/2017 12:21

This takes it to a new level! Building work is to continue through the nights all this week.

We have been offered a full refund if, and if say if, we pack and leave today.

I cannot believe I'm hearing this. How do I tell my four children their holiday is cancelled? They've barely got a day of it and not done there activities.

This stinks.

I've told the manager at Centre Parc this too.

She is going to go higher again to see if they sort this out.

The very least should be a full refund and the option to stay for the children. My ASD child will not cope with this disappointment. This is awful.

I feel so let down.

What do I do now? Please advise if you can.

PyongyangKipperbang · 25/07/2017 12:25

www.ceoemail.com/s.php?id=ceo-9403

Contact details of the CEO hth

ShatnersWig · 25/07/2017 12:30

Email CEO immediately. Create a Twitter shit storm as well. Few #centerparcs #customerservicecrap hashtags

This is one time I would LIKE the Daily Fail to steal this one....

badtime · 25/07/2017 12:31

I think you just accidentally namechanged, OP.

Just tweet this to everyone. Tweet the Daily Mail - I'm sure they would love this, and you may as well get something out of their harvesting of MN.

badtime · 25/07/2017 12:31

Crosspost!!

ShatnersWig · 25/07/2017 12:32

I'd also be speaking to people in the properties either side to yours if they are around and see what they've said or done. I can't believe you are the only person not to complain already but others may if they learn from you the building is going on all night every night.

That is simply unacceptable and the more that kick off the better the result, I suspect.

ASDismynormality · 25/07/2017 12:34

That's awful, I assume they have no available lodges for you to move to.

Yes to the refund but they should move you not expect you to leave today!

Are there any other lodges nearby? You could see if they have complained.

PyongyangKipperbang · 25/07/2017 12:35

I cant get my head around why the person who scheduled this work thought it was ok to arrange it for the first week in the summer holidays (and presumably on going?) ! Surely anything other than emergency work is done out of season?!

AtHomeDadGlos · 25/07/2017 12:36

Is that update from the real OP as the name has subtly changed.

If it is, I wouldn't accept a 'full refund but fuck off' offer. You've incurred costs and then wasted leave from work etc. I'd certainly be billing them for that and the emotional hardship on children (esp the one with ASD).

Kittychatcat · 25/07/2017 12:37

Op, I'm so sorry you've had such terrible treatment. Take your complaint as high as possible and complain on social media about this before you start to pack.

MorrisZapp · 25/07/2017 12:37

A1Sharon, wild guess here. Is your sister incredibly attractive?

liquidrevolution · 25/07/2017 12:38

It is completely unacceptable. I would expect a full refund and be allowed to stay on a nother part of the site.

I know you are annoyed but if works are going to continue at night all week then it wont be very pleasant staying where you are now.

If you do go today make sure you keep track of other costs, like travel to the parc. That will need refunding too.

Centre park are twats.

AdalindSchade · 25/07/2017 12:39

Certainly don't accept that. They need to make sure you get your holiday AND your money back

HunkyDory69 · 25/07/2017 12:41

This reply has been deleted

This has been deleted by MNHQ for breaking our Talk Guidelines.

Lukeandlorelai4Ever · 25/07/2017 12:42

I actually can't believe that some posters are going out of their way to research holidays Hmm
The op picked somewhere her and her family wanted to go. I don't know where some of these places are anyway for under 2000.
We've paid 2,500 for 10 days all inclusive for two adults and one child and we thought we got a great deal