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AIBU?

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Original poster

To think they can't just shrug their shoulders and say bad luck - Royal Mail

186 replies

icloud75com · 01/07/2017 16:54

So I was staying with a couple at their home and ordered an expensive phone to be delivered, my bank card, details etc were registered there so I thought at the time it was pretty permanent. Something happened and I had to leave in a hurry, the item was delivered to the address. Post office took a photo and the woman of the house also sent me a photo showing the item had been delivered and what should she do with it.
Fast forward a month, we've fallen out.
I've asked when I can collect my post - "what post" was the response. Ive contacted royal mail who haven't got a signature but they have got a photo of the fact that they dumped an £500 phone on a doorstep - great job guys !
Everyone is just shrugging their shoulders and saying it's not their problem, well I don't have a phone I paid good money for.
What would you do ?
Just to make it worse, the woman of the house is a police officer.
Haven't spoken to her, just her dickhead husband emailing denying all knowledge and no doubt disposing of my phone as we speak.

OP posts:
Original poster
icloud75com · 01/07/2017 19:14

Yes because I needed to do online deliveries - such as phone's, shopping. I'm at a complete loss as to why that would amuse you but OK

OP posts:
Original poster
icloud75com · 01/07/2017 19:16

Thanks for the helpful comments, I'm not having my life unpicked over the internet thank you very much.
Will pursue it on Monday.

OP posts:
Charlie97 · 01/07/2017 19:18

Ok, fair enough......I'm always having to register my card and work address when I want things delivered there!

greendale17 · 01/07/2017 19:25

Stop trying to pass the blame onto Royal Mail.

Your so called friend is your problem. I would take her to the small claims court

MyGastIsFlabbered · 01/07/2017 19:39

But surely if your friend had been in when RM delivered the phone she'd have signed for it, but still wouldn't give it to you so you'd be no better off would you?

MusicForTheJiltedGeneration · 01/07/2017 19:39

Yes because I needed to do online deliveries

Surely you realise you can have a different shipping and billing address Confused

Are you referring to Royal Mail in the UK or Australia, OP?

sisterofmercy · 01/07/2017 20:04

You don't get the same protection with debit cards as with credit cards but if you can't get the phone back it might be worth reporting it to the police, getting a crime number and then seeing if the debit card's bank will let you claim the money back under the Chargeback scheme for debit cards.

Krispiesquare · 01/07/2017 20:05

So I was staying with a couple at their home and ordered an expensive phone to be delivered, my bank card, details etc were registered there so I thought at the time it was pretty permanent

but you were just staying there whilst you had repairs done at your house?

NoYesMaybe · 01/07/2017 20:19

So I was staying with a couple at their home and ordered an expensive phone to be delivered, my bank card, details etc were registered there so I thought at the time it was pretty permanent

The more you post the less this makes sense. You have your own house that was undergoing renovation, and you see someone else's house as "pretty permanent"? Confused

NoYesMaybe · 01/07/2017 20:19

Xpost with Krispie sorry!

MusicForTheJiltedGeneration · 01/07/2017 20:32

icloud75com Tue 20-Jun-17 06:26:08
I live in Karratha - the desert - this is my daily life !

So, you live in Australia but your child presumably lives in the UK and you flew over here to sort out their GCSE's. So far it makes sense that you spent a month away from 'home' as that's a long distance/huge expense for just a week.

In the meantime the Australian Royal Mail delivered a parcel to your friend's address and took a photo of it on the doorstep. Maybe that's normal for Aussie posties, though it really proves nothing. You could take a picture of the parcel on the doorstep and then pick it up and walk off with it.

Have I got this right?

Charlie97 · 01/07/2017 20:38

Music

But OP banks with Barclays and I think it's Australia post in Australia? So I presumed she was UK based?

TheNewSchmoo · 01/07/2017 20:43

This is guff.

ChasedByBees · 01/07/2017 20:47

It doesn't matter whether they delivered it imperfectly or perfectly as it got there and was received by people living at the house you were registered at.

Your friend has told you they've received it and sent photographic proof. They are now denying this (in writing? Yay!) so you can go to the police and her job is irrelevant.

SnickersWasAHorse · 01/07/2017 20:48

Op has said that she has household insurance in the uk but that the missing phone would only be covered by travel insurance.

Because she didn't respond and I needed proof of delivery from them
I see. This makes more sense now. If you can get RM to prove that they delivered it to the friend then you can legitimately accuse your friend of lying.
The only bit that confuses me aside from the countries is why the postie took a picture. This isn't standard practice.

MusicForTheJiltedGeneration · 01/07/2017 20:52

Hmm, good point Charlie

So, reverse what I said.

Lives in UK.
Flew to Aus to sort out child's CGSE's (do they have GCSE's in Aus?)
Hence living her "daily life" in the Western Australian desert 10 days ago.

Or summat.

Whosthemummynow · 01/07/2017 22:11

This thread is bonkers

Are you writing a novel OP? A really shit whodunit Grin

PurpleMinionMummy · 01/07/2017 22:31

I couldn't change my address over the phone. I had to take proof into a branch.

Branleuse · 01/07/2017 22:37

you asked for it to be delivered to that address. It was delivered to that address. Royal mail have done their job

lemondropcake · 01/07/2017 22:44

I work for royal mail
It was delivered to the correct address on the parcel and accepted by the people who live there.
Royal mail has nothing to do with the fact it was sent while you weren't there or that you and your pal have had a falling out.
The item is out of their hands now the day it was delivered.
Not great it was left on the door step although I find that hard to believe as we aren't aloud to do that unless it's a safe place. It was delivered and accepted with no complaints so it's out or their hands now.
The problem is your friend, it's a police matter. You won't get any compensation from royal mail because your friend won't give you your phone.

MusicForTheJiltedGeneration · 01/07/2017 22:57

@lemondropcake

Is it normal for posties to take photographs of parcels they leave on the doorstep?

Imamouseduh · 01/07/2017 23:01

I'll bet the OP fell out with the couple over unpaid contributions to household bills which is why they are holding on to the phone. OP knows this and was trying to get around it by disingenuously blaming RM.

So why did you fall out, OP??

WatchingFromTheWings · 01/07/2017 23:12

You cannot just change bank details without proof of address!

Yes you can. I changed my NatWest credit card recently. Just phoned them, they confirmed my security questions, asked for my new address, job done. I also bank with Lloyds. I went into my local branch, confirmed a few details, they changed my address there and then.

I've moved 6 times in 7 years, each time updating my address within a couple of days. I've never once been asked for proof of address.

SnickersWasAHorse · 01/07/2017 23:17

I agree. I've never had to take proof off address in when I've moved.

RebelRogue · 02/07/2017 00:15

While the whole thread is bonkers,why knock at the door and leave messages at her work? Why not just ring/message her?

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