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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

To think they can't just shrug their shoulders and say bad luck - Royal Mail

186 replies

icloud75com · 01/07/2017 16:54

So I was staying with a couple at their home and ordered an expensive phone to be delivered, my bank card, details etc were registered there so I thought at the time it was pretty permanent. Something happened and I had to leave in a hurry, the item was delivered to the address. Post office took a photo and the woman of the house also sent me a photo showing the item had been delivered and what should she do with it.
Fast forward a month, we've fallen out.
I've asked when I can collect my post - "what post" was the response. Ive contacted royal mail who haven't got a signature but they have got a photo of the fact that they dumped an £500 phone on a doorstep - great job guys !
Everyone is just shrugging their shoulders and saying it's not their problem, well I don't have a phone I paid good money for.
What would you do ?
Just to make it worse, the woman of the house is a police officer.
Haven't spoken to her, just her dickhead husband emailing denying all knowledge and no doubt disposing of my phone as we speak.

OP posts:
Untangled07 · 01/07/2017 17:32

I'm not dishonest - unlike the police persons other half

Yes you are. You're trying to scam the Royal Mail out of £500 (I guess you didn't mention the photo from your friend that showed the phone arrived safely).

It's shitty, dishonest behaviour from all parties involved (except for the Royal Mail).

Original poster
icloud75com · 01/07/2017 17:32

Well I was rather hoping to avoid all the drama of the police if possible and assumed they'd just go there you go Miss icloud here's your post.

OP posts:
JennyGreenteeth · 01/07/2017 17:33

Her being a police officer has nothing to do with it. It's theft, you have evidence and if she doesn't give it back then you have every right to report it stolen. If that affects her job down the line it's on her. It shouldn't stop you from reporting this.

SnipSnipMrBurgess · 01/07/2017 17:33

So what if the conversation moved on? You are the one banging on about a high value item left outside.

Is this your fist time receiving post? Do you not know how it works? Sometimes parcels are left outside and you are sent proof.

Original poster
icloud75com · 01/07/2017 17:34

Excuse me Untangled - no - I asked for proof of delivery and have complained that it's not good enough to dump it, don't go filling in the gaps yourself thank you very much.

OP posts:
Original poster
icloud75com · 01/07/2017 17:36

It's my first time ordering something of high value and it being dumped outside snip and the last I can confirm too. Parcels aren't typically left in my experience in case this sort of shit happens.

OP posts:
BritInUS1 · 01/07/2017 17:36

Whether it was dumped or not it was received safe and sound. What happened to it after that is nothing to do with Royal Mail x

Bluetrews25 · 01/07/2017 17:37

OP have you ever had a fight in an empty room?

WeAllHaveWings · 01/07/2017 17:37

Ok, Royal Mail weren't exactly perfect but the phone ended up in the hands of someone at the delivery address. If they'd answered the door and took delivery it would be the same situation.

You have proof they took the phone, if they don't respond to the text today send another and tell them you will be reporting to police on Monday at x o'clock if they do not contact you with a resolution.

Is there another reason you are reluctant to report?

Original poster
icloud75com · 01/07/2017 17:38

I'm not the one being rude, snippy and sarcastic Blue

OP posts:
cantkeepawayforever · 01/07/2017 17:39

I am genuinely puzzled.

Royal Mail delivered the parcel, which you have proof of.

The householder took that parcel in, which you have proof of.

Once the householder took the parcel in, Royal Mail's responsibility ceased. Your issue is with the householder, who if you cannot speak to, you should write to, formally requesting its restun (enclose a copy of text and picture).

If she does not respond, you report the theft to the police.

A big deal - theft is a big deal - but nothing whatever to do with Royal Mail.

MusicForTheJiltedGeneration · 01/07/2017 17:39

@Bluetrews25 Grin

ISpeakJive · 01/07/2017 17:39

Not Royal Mails fault in this case but I can see how you wish it was their fault because pursuing compensation via that route would be far easier than trying to get the phone back from your ex friend.
I know some dishonest people would lie and say they hadn't received the item and then claim something from Royal Mail but not only is that illegal but a long time has lapsed.
You need to pursue the thief who took your phone. (You must've done something shitty if a police officer won't give your phone back).

bigbluebus · 01/07/2017 17:39

You are quite within your rights to complain to RM about leaving a presumably 'signed for' parcel on a doorstep. As you say, you were away when it was delivered, so if you were the sole occupant of the house it coulh have been left there for weeks. However, that is where your complaint to RM ends as you know it was not stolen from the doorstep because you have photo evidence that the occupant had picked the item up.

If the owner is now saying they don't have it (rather than that they returned it to sender) then you have a case against them for theft or withholding mail - which is a police matter. Her occupation should not stop you reporting it.

pinkblink · 01/07/2017 17:39

Why would you ask Royal Mail for proof of delivery? You have proof of delivery from your 'friend'

Original poster
icloud75com · 01/07/2017 17:39

I'm not reluctant to report it other than I don't think it's her, it's him and she'll be the one embarrassed, saying that the falling out was with both carrying on over nothing so

OP posts:
Atenco · 01/07/2017 17:39

I guess my concern is that it'll get dismissed because she's a police officer

Just the perception that police officers are above the law is very concerning. Not criticising you, here, OP, just find that a very worrying state of affairs for the UK.

Nessalina · 01/07/2017 17:40

You know your 'friend' received the parcel.
She sent you a photo as proof.
She is now claiming to know nothing about it and saying it isn't there.
Your 'friend' has therefore nicked your phone.
Report to the police and they will send someone round to look into it.
Pretty simple, no? Hmm

witsender · 01/07/2017 17:41

If the sender don't ask for a signature they will leave it on a porch or whatever. So if a signature wasn't required you need to address that with the sender as they have not taken adequate steps to get it somewhere safely.

However you have no redress with RM as they were asked to deliver something to an address, it was and was received by someone at that address.

PurpleMinionMummy · 01/07/2017 17:42

In case what shit happens? If they'd handed it directly to your friends you'd still be in the same position. I hardly think RM are responsible for your falling out.

Oldraver · 01/07/2017 17:42

Forget about the Royal Mail for now. Tell the person you wnat the phone by x time. If not you will report to the police.

I'm sure they will not wnat to be investigated for theft

harderandharder2breathe · 01/07/2017 17:44

YABVU

Royal Mail delivered the item to the correct address, you have proof that they did so. How on earth can you blame them for you having a falling out with your friend and the friend stealing your phone? That's just batshit crazy! You're blaming the wrong person and will get absolutely nowhere trying to get Royal Mail to pay for something they delivered safely to the address you requested

Kidssendingmenuts · 01/07/2017 17:44

I don't mean to be rude but are you simple?
Royal Mail yes shouldn't of left it on the doorstep but unless it was sent recorded or special delivery they aren't to know the contents of the parcel are they? My postman always leaves parcels hidden in the garden and on the doorstep if I'm not in. Saves me a trip to the post office.
Onto the next bit... you have PROOF that your friend/householder/whomever the frick they are took in the parcel and asked what you wanted to do with it.
Now it's missing.... the last person who had it was your x friend (in starting to see why tbh) and you've stated you have proof of that.
NOT royal mails fault! What do you expect them to do? Pull one out of their arse and give you it? It's pointless!
If you want to go further with finding your missing/not really missing parcel then ring 101 and log it with your evidence.
Whether is was left on the doorstep or your x friend took it from the postman hand to hand the outcome would still be the same wouldn't it?! Parcel would still be missing?

Brick wall comes to mind!

Cornettoninja · 01/07/2017 17:46

Phone insurance covers theft but you need a crime number. Check your bank account doesn't offer it if you don't have specific phone insurance.

Don't worry about your friends job that's her look out

DontTouchTheMoustache · 01/07/2017 17:47

I'm surprised that something like a phone would not be sent recorded delivery which required a signature. If that was the case it could not be left unless your ex-friend had signed for it. If it was sent by normal first or second class you could potentially be annoyed with the company you bought the time from for not using a more secure method of delivery. The only way this could be RM fault is of they left a signed for delivery without a signature, otherwise they have done all that is required of them in terms of delivery.

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