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AIBU?

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Original poster

To think they can't just shrug their shoulders and say bad luck - Royal Mail

186 replies

icloud75com · 01/07/2017 16:54

So I was staying with a couple at their home and ordered an expensive phone to be delivered, my bank card, details etc were registered there so I thought at the time it was pretty permanent. Something happened and I had to leave in a hurry, the item was delivered to the address. Post office took a photo and the woman of the house also sent me a photo showing the item had been delivered and what should she do with it.
Fast forward a month, we've fallen out.
I've asked when I can collect my post - "what post" was the response. Ive contacted royal mail who haven't got a signature but they have got a photo of the fact that they dumped an £500 phone on a doorstep - great job guys !
Everyone is just shrugging their shoulders and saying it's not their problem, well I don't have a phone I paid good money for.
What would you do ?
Just to make it worse, the woman of the house is a police officer.
Haven't spoken to her, just her dickhead husband emailing denying all knowledge and no doubt disposing of my phone as we speak.

OP posts:
Original poster
icloud75com · 01/07/2017 17:48

I don't have phone insurance without the EMI number which I don't have because i've never seen the hone.
I'll ignore the " i don't mean to be rude but now I'll be rude" posts because I assume you're just bored.

OP posts:
hellhasnofurylikeahungrywoman · 01/07/2017 17:48

Was the parcel sent as a 'signed for' parcel? I'd be pretty pissed off at a company sending out a high value parcel that wasn't sent as 'signed for' rather than at Royal Mail for leaving it, the people who sent the phone cover seem to have required a signature.

Crunchymum · 01/07/2017 17:48

If the woman of the house sent you a pic (as per your first post) then you have all the evidence you need surely? They have the package!!!

kali110 · 01/07/2017 17:49

Wow op, what is wrong Hmm
It is not royal mails problem, at all.
Your item was delivered.
A lot of my items are left in certain spots so i don't have to trek 30 minutes to the post office at a ridiculous time.
They delivered.
Your ex friend has stolen it.
That is the problem.
What you now do is up to you, but its nothing to do with royal mail.

Floofborksnootandboop · 01/07/2017 17:50

Fgs just go to the police would you Hmm You know they had it and they aren't giving it to you, therefore they've stolen it!!

Original poster
icloud75com · 01/07/2017 17:51

I know they have the phone, I just also have a feeling it's now being disposed of and that's going to be that. I bet nothing will be done.

OP posts:
kali110 · 01/07/2017 17:51

Then either go to the police or take her to court Confused

RandomMess · 01/07/2017 17:51

The company providing the phone are liable for ensuring it is safely delivered to you at the address provided.

They shouldn't have used an unsigned for service so the responsibility is still on them to provide the phone...

There is consumer law around this it is the company's liability not RM, the fact you know it's been stolen is in someway irrelevant.

Original poster
icloud75com · 01/07/2017 17:53

I did wonder about that too Random, I paid by Visa Debit rather than CC which I'm kicking myself about too.

OP posts:
DontTouchTheMoustache · 01/07/2017 17:53

Op everyone is giving you plenty of good advice and it seems more that you just can't be arsed to sort it out

Original poster
icloud75com · 01/07/2017 17:55

It's not a case of can't be arsed. Of course I'm going to the police if I've not had a response by Monday.

OP posts:
Lostwithinthehills · 01/07/2017 17:55

Well, you can guarantee that nothing will be done if you don't bother reporting it to the police. Why are you hesitating?

TempusEedjit · 01/07/2017 17:57

Wtaf?! Royal Mail delivered to the address you asked them to; had your friend answered the door and taken in the parcel how are you in a different position now to Royal Mail leaving it on the doorstep and your ex friend then taking it in? You can't claim on shoulda woulda coulda.

No wonder you fell out with the couple if your logic is always that bonkers Confused

Original poster
icloud75com · 01/07/2017 17:58

Because I've only spoken to the husband, not the person who if it is a genuine case of she's put it somewhere safe for me to collect will know where it is.
It's entirely possible - trying to look on the positive side - that he is saying they haven't got it because he has no idea that she has got it and has tidied it up.

Am hoping not to have to go through all the drama of reporting an officer for theft, it's not ideal is it ?

OP posts:
Freddystarshamster · 01/07/2017 17:58

I guess my concern is that it'll get dismissed because she's a police officer

Just the perception that police officers are above the law is very concerning. Not criticising you, here, OP, just find that a very worrying state of affairs for the UK

It's very worrying only in So far that people are very stupid if they think that's the case. I'd blame the education system for that rather than the police.

Charlie97 · 01/07/2017 18:00

Why the hell would Royal Mail take a photo of them misdelivering a parcel?

Oh look, we've got a photo proving we left it on s doorstep for anyone to take...

NikiBabe · 01/07/2017 18:00

Why didnt you rearrange delivery last minute or stay in the house? What waa so urgent you couldn't wait or contact royal mail to rearrange a signed delivery?

It was a £500 item. Id have stayed in or rearranged.

MusicForTheJiltedGeneration · 01/07/2017 18:01

How did you go and sign for the phone cover if you were out of the country for a month? If it was delivered while you were away like the phone (which makes sense) then how did you get the card to claim the item? None of this makes any sense.

saying that the falling out was with both carrying on over nothing so

So you managed to fall out with two people when you weren't even living on their house at the time? Nice work!

Charlie97 · 01/07/2017 18:03

The Royal Mail photo thing is utter bollocks!

I

hippyhippyshake · 01/07/2017 18:04

First, you need to speak to the woman. Until you do this is all an unecessary melodrama. Secondly why did the postman take a photo? Is this the norm? Why would he or she take a photo of a parcel unsigned and dumped on a doorstep?

WetsTheFinger · 01/07/2017 18:04

She has stolen in so you need to phone the police.

Maudlinmaud · 01/07/2017 18:05

Can you contact her directly and ask then? You are now saying it's a mix up.

SnickersWasAHorse · 01/07/2017 18:05

Parcels aren't typically left in my experience in case this sort of shit happens.

It entirely depends on the sender. If it is 'signature required' then it will go to the parcel depot. If not then they will decided what to do.
Why did RM take a picture?

Also I am confused about the location. You have said that you have household insurance for the UK but only travel insurance for the friend's house. Was that not in the UK? Your household insurance might still cover it if it's in the UK.

Have you asked the seller for the EMI number? They should have taken a note of it.

Jux · 01/07/2017 18:05

Why don't you just go round there and ask for it? I know you've fallen out, but that doesn't mean you can't go and collect your stuff.

MusicForTheJiltedGeneration · 01/07/2017 18:06

They shouldn't have used an unsigned for service so the responsibility is still on them to provide the phone...

I think they'll be very reluctant to do that at least a month after the event. They'll probably think the OP just sold it on/broke/lost it and now wants to pull a fast one.

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