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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

To think they can't just shrug their shoulders and say bad luck - Royal Mail

186 replies

icloud75com · 01/07/2017 16:54

So I was staying with a couple at their home and ordered an expensive phone to be delivered, my bank card, details etc were registered there so I thought at the time it was pretty permanent. Something happened and I had to leave in a hurry, the item was delivered to the address. Post office took a photo and the woman of the house also sent me a photo showing the item had been delivered and what should she do with it.
Fast forward a month, we've fallen out.
I've asked when I can collect my post - "what post" was the response. Ive contacted royal mail who haven't got a signature but they have got a photo of the fact that they dumped an £500 phone on a doorstep - great job guys !
Everyone is just shrugging their shoulders and saying it's not their problem, well I don't have a phone I paid good money for.
What would you do ?
Just to make it worse, the woman of the house is a police officer.
Haven't spoken to her, just her dickhead husband emailing denying all knowledge and no doubt disposing of my phone as we speak.

OP posts:
AlternativeTentacle · 01/07/2017 17:15

I think we'll have to agree to disagree on what constitutes delivery

They must have delivered the fucking thing because your friend told you she had it. Nothing to do with royal mail.

Hercules12 · 01/07/2017 17:15

Eh?

pinkblink · 01/07/2017 17:15

Taking your anger out on Royal Mail because you have fallen out with your friend is quite pathetic, had you come home completely happy with your friend and collected your phone would you still be whining about the postie? Probably not

Original poster
icloud75com · 01/07/2017 17:17

Yes Pink I would still have been peeved they left such a high value item on the doorstep actually. I'm considering myself lucky it's been nicked by someone I know

OP posts:
caffeinestream · 01/07/2017 17:18

The fact that the RM dumped it is irrelevant. Your friend got the package and took it in - it's not RM's fault you've had an argument and she's nicked your phone!

greatbigwho · 01/07/2017 17:18

Okay, Royal Mail shouldn't have just dumped it - and if the phone had disappeared, then yes, they would be at fault, totally.

BUT, the phone hasn't disappeared - you know exactly what happened to it. Admittedly if they had taken it to the delivery office, you wouldn't be in this situation, but it's not their fault. You know who has - or had! - the phone, so you need to pursue them. You have messages saying they have it, so I would call 111/101 and ask their advice going forward, and leave RM out of it.

Additionally, did you buy the phone through a network? If so, they should have the IMEI, which you could use to get the phone blocked and blacklisted as it's been stolen…

NumbNelly · 01/07/2017 17:18

The parcel is in the address. You have proof!
What part of that do you not understand?
Go to the police and tell them that the person is withholding your item.
The problem is not with RM and you must definitely be on glue if you think it is

Original poster
icloud75com · 01/07/2017 17:19

I bought an unlocked device which was going to be my next question, I wonder if it can still be locked or if they can tell if it's been used

OP posts:
Arsenicinthesugarbowl · 01/07/2017 17:21

While I can see why you are pissed off i think your opportunity to complain about the delivery method is long gone. You ordered the phone to be delivered there and had confirmation of delivery from Royal Mail and your so called friend a month ago. You should have complained to Royal Mail at the time. Royal Mail aren't responsible for your friend being a twat!
I suspect that now you have sent the photo-roman the bloke and threatened to report it they will give it back to you. If not go to the police and report it as stolen showing your evidence.

Original poster
icloud75com · 01/07/2017 17:23

Fair enough, as I said on page 1 I get that RM aren't covered in glory here but they didn't steal it either.

OP posts:
Arsenicinthesugarbowl · 01/07/2017 17:23

*roman?!!! To the bloke

Cornettoninja · 01/07/2017 17:24

Perhaps you would have had cause to complain to the Royal Mail as soon as it was left that way but you've left a considerable period of time between the delivery and now to decide it's their fault. It just isn't. You accept that it was received there so that's that really. What more do you want from them?

Report it as stolen, get on to your insurance and replace it. Never mind who works for who, you've evidence it was there, you've evidence you've been out the country and you've evidence they're now denying all knowledge.

No idea where you've managed to fit in Royal Mail to all this but you're energy would be better spent where you are likely to get a resolution because Royal Mail ain't giving you £500.

PetalsOnPearls · 01/07/2017 17:24

It's theft. It's a police matter.

DO you still have the e-mail and the photograph?

BadToTheBone · 01/07/2017 17:24

RM delivering to a door step was wrong, but in this case, also irrelevant. Your friend has stolen your phone, either get it from her or report the theft to the police.

PotOfYoghurt · 01/07/2017 17:25

But the phone going missing now is nothing to do with Royal Mail- your ex friend would have stolen it if she had answered the door and taken it from the postie or if she had found it on the step.

You have a friend problem, not a mail problem. There's no point trying to get them to pay for it!

numbmum83 · 01/07/2017 17:25

This is gonna be a long post ha

The fact of the matter is the phone is at its final destination , what happened along the way is irrelevant and you're obviously trying to take the easy route by blaming Royal Mail .

It's like saying when a shoplifter nicks something from the store , the sales person might have been in the wrong not being able to stop them but ultimately it's the shoplifter who goes to court. Your "friend" is the thief and you need to go to the police , you're wasting your time looking at Royal Mail , the phone is in that house .

Loneranger14 · 01/07/2017 17:25

Why didn't u pick it up sooner if it was that important you said fast forward a month and u have fell out so u have had a month to go get it. Surely if it was that expensive u would of gone and got it straight away

Original poster
icloud75com · 01/07/2017 17:26

I do still have the photo and email.
I guess my concern is that it'll get dismissed because she's a police officer and I don't think have insurance, what insurance would cover this ? I had household in the UK and I had travel insurance for the country I was visiting.

OP posts:
Original poster
icloud75com · 01/07/2017 17:27

I was out of the country loneranger family emergency.

OP posts:
greatbigwho · 01/07/2017 17:28

I'd contact whoever you bought it from and ask about the IMEI

SnipSnipMrBurgess · 01/07/2017 17:28

How the fuck would royal mail know it's an expensive phone ??

Greenkit · 01/07/2017 17:29

Report it to the police its theft, you have proof it was delivered to them, you have messages and a picture.

Original poster
icloud75com · 01/07/2017 17:29

It doesn't matter what the item is to be honest, no post should be just left outside should it really ? Anyway the conversation has moved on.

OP posts:
MusicForTheJiltedGeneration · 01/07/2017 17:30

Why is it Royal Mail's fault that they delivered to the correct address, you left it there for a month and then fell out with your friend?! [confused}

Do you always blame other people for your fuck ups?

honeysucklejasmine · 01/07/2017 17:31

Why haven't you just gone to the police?