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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Thrown out of the pub last night. Advice please!

234 replies

Askedtoleave · 16/12/2016 10:09

NC. Last night my friend and I met up for a catch up drink at a local pub I frequent every month or so, sometimes for food, sometimes just for drinks. A lot of tables had reserved signs on for diners as is usual. I found a table without a sign and we sat chatting for an hour over a drink.

Suddenly the bar manager came over and had brought plates of food assuming it was ours. I said, "that's not ours, we're not eating tonight". He said, "well get up then cos this food is for people who have reserved the table." I said that the table didn't have a reserved sign and he said, "get up". I told him that he wasn't even sorry. He was so rude and aggressive.

My friend and I got up and went to the bar. At no point did we refuse to leave the table, swear or raise our voices. He then came over and said he couldn't believe we didn't know the table was reserved. My friend told him we didn't want to have any more discussion, we just wanted to order another drink. He then said that he wouldn't serve us and asked us to leave the pub! We were completely shocked and humiliated. I've found the whole thing really upsetting. Two middle aged women thrown out of a busy pub! Most places would apologise for the misunderstanding and buy us a drink on the house!

AIBU to go to the pub today and speak to the landlord? My friends and family all use this pub and I want to give the pub the chance to redeem themselves. If he sides with the bar manager I wouldn't go there again.

Can anyone please advise what my next steps should be?

OP posts:
Askedtoleave · 16/12/2016 10:38

Dh had said he'll come with me, but I don't want to go when the nasty bastard is there. I'm normally quite tough but I feel like I'll cry if I see him. Everyone was watching. A man had even offered to share his table with us before we got thrown out.

OP posts:
BayaGoji · 16/12/2016 10:39

I guess I don't want to give them my custom again unless I get an apology

Rightly so.

shovetheholly · 16/12/2016 10:39

That's true of most situations wannabe but sometimes people DO behave in an unhinged way without any provocation whatsoever. I believe the OP in this case, partly because she sounds so shell-shocked!

shinynewusername · 16/12/2016 10:40

Definitely take it up with the landlord! The bar manager was totally out of order. I did waitressing/bar work for years as a student. He may have thought that you had moved a Reserved sign, because people do that a lot. But - even if you had (am not suggesting you did - only that he might have thought it) - the correct response is the 'Customer is always right' one. You say, "I'm terribly sorry - the sign must have been moved by someone else. I'm afraid this table is reserved but can I help you move your drinks to the bar/another table?".

Askedtoleave · 16/12/2016 10:40

Whilst we were sitting there he delivered the food, when we got up as requested, we went to the bar to get a drink and he started again.

OP posts:
DearMrDilkington · 16/12/2016 10:40

I challenged him on the table not being reserved and him not apologising

What exactly did you say about the not apologising?

dustarr73 · 16/12/2016 10:41

Sounds like the bar manager put the food down at teh wrong table.Realised his mistake and took his mistake out on you.Go to the landlord and tell him.Thats really bad behaviour on the bar managers part.And being stressed and buy is not an excuse to be rude to your customers.

itsmine · 16/12/2016 10:42

This reply has been deleted

Message withdrawn at poster's request.

Askedtoleave · 16/12/2016 10:43

So if/when I go in I'm looking to ask why we were refused service and asked to leave? What was the justification for it?

OP posts:
OnionKnight · 16/12/2016 10:43

Why do people doubt the OP, what has anyone got to gain from lying on an anonymous site??

People lie on here all the bloody time.

I'd speak to the landlord OP.

SapphireStrange · 16/12/2016 10:46

I wouldn't ask questions; just tell the landlord factually and calmly what happened. If he's worth his salt he'll ask the questions he needs to to ascertain what might have happened and why his staff member might have behaved like that.

Askedtoleave · 16/12/2016 10:47

I probably was a bit stroppy. I wasn't rude or abusive though. He just told us to get up and I said you're not even saying sorry. The people whose dinner it was turned up during the exchange and were mortified. They didn't understand what was going on either.

OP posts:
itsmine · 16/12/2016 10:47

This reply has been deleted

Message withdrawn at poster's request.

SoupDragon · 16/12/2016 10:48

I told him that he wasn't even sorry. He was so rude and aggressive

Your response sounds rude and aggressive to me. TBH! My response would havebeen "oh, I'm sorry, there wasn't a reserved sign on it" and just moved. But I am meek in situations like that!

Did you really sit there for a hour with one drink though?

WannaBe · 16/12/2016 10:49

"Why do people doubt the OP, what has anyone got to gain from lying on an anonymous site??" the sympathy of hundreds and hundreds of other users? The justification that she did nothing wrong and the manager was clearly a twat/arsehole/?

The OP clearly believes she did nothing wrong and all that happened is he came over, started having a go and then threw her out. But even from the OP it states that she had pointed out she expected an apology etc. It's far more likely that she was a lot more confrontational than she thought she was being, or she said she was being.

QueenMortificado · 16/12/2016 10:49

I really wouldn't go back and speak to anyone. There is so much drunken behaviour that goes on in pubs over Christmas that they deal with and remember much worse stuff. I would just leave it and go back whenever you're in a group, I doubt very much he will remember you

SoupDragon · 16/12/2016 10:49

It's always difficult to judge these kind of things on the internet at there's no tone to the written word. It could easily have come across very differently in really life and also with his and yours interpretation of it.

Askedtoleave · 16/12/2016 10:50

To him I was objectionable because I was objecting to what he was saying (at the same time as doing what he asked). Does that mean he's allowed to throw us out? The man is not allowed to be questioned? You see, this makes me think I won't get anywhere.

OP posts:
ScarletOverkill · 16/12/2016 10:51

I would go back. If only to find out if it's a permanent ban. I wouldn't want to be kicked out the next time you go in. That way you can then give your side of what happened.

DearMrDilkington · 16/12/2016 10:52

I probably was a bit stroppy. I wasn't rude or abusive though. He just told us to get up and I said you're not even saying sorry. The people whose dinner it was turned up during the exchange and were mortified.

That's probably why you got asked to leave.

DearMrDilkington · 16/12/2016 10:53

Why didn't you just apologize and move? You stood there arguing with the bloke until the people who ordered the food turned up.

Ponyboycurtis · 16/12/2016 10:53

Do they have a website? Get the Landlords name and if possible ring or email with your complaint, then you wont have to speak or see the manager.

AndNowItsSeven · 16/12/2016 10:54

The food people turned up. Really fromwhere?
And why were you putting your coat on to sit at the bar?

Askedtoleave · 16/12/2016 10:54

As a pp said, if he'd said, "sorry ladies, a bit of a misunderstanding, can you please move..." etc etc. Not a get up, you're lying...

Yes I was there before my friend. I had a pint over 1 hour cos we hadn't seen each other for over 6 months and we're having a good natter.

OP posts:
Serialweightwatcher · 16/12/2016 10:55

Don't blame you for being stroppy when he was so rude to you - he asked you to move and you did, but you got upset because he was so abrupt and unapologetic ... hardly worth throwing you out over - go in with your dh and speak to the landlord and explain exactly what happened and you don't understand why and that you come in regularly and want to continue to do so without feeling uncomfortable

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