I've looked at the money issue again.
So, in my understanding CM asked for £150 for each month from when OP saw her, in order to keep the place open and available for when she needed to start properly in Dec.
However what complicated the situation is that the CM was willing to offset that £150 against 1 day of childminding per week in the run up to the full service beginning.......effectively then, that £150 became the FEES for 4 days childminding rather than purely a retainer. essentially then, the CM was offering a service, just a reduced hours service. IF the OP didn't send her son in that period then the £150 was still payable and wouldn't be fees but a retainer.It is unusual to offer this...and confusing - that £150 could act as either a retainer OR as fees.
And OP did use the service.
I think it is unusual for a child to go to the childminder for a day a week before the contract actually starts - effectively, they have already started, just for a smaller no of hours. I guess the OP was sending her son partly so he could get used to it and partly to get some value from the £150. OP did you intend to continue sending him for 4 days per month before you went back to work?
Effectively what happened here is that the OP was using the CM (work had already commenced) and the CM decided she didn't want to look after the baby. Regardless of the unprofessional way she ended it, lack of notice etc which were wrong, she HAD provided 3.5 days childcare which she was entitled to pay for - so if she owed the OP money it was half a day.
So, imagine a different scenario - the CM agrees to keep a place fo
r Dec, if £150 is paid monthly and the OP doesn't send her son there in this period because she ist work.....then the CM says one month in, that she will no longer be able to take the child in a couple of months.....would she owe the parents then?....I think in this scenario, they actually would. In this scenario if there is a 3 month lead in time, effectively £450 is charged by the CM to hold the place, but if the place isn't held, then the money needs returning, as the CM hasn't then provided the place.
The problem in this particular case, is the use of the word retainer, for then what wasn't a retention period, but a period of childminding, and the transfer of what was retention money into fees. The OP knew she could use the service (and it would cost her no more than the retainer) and the CM was prepared to provide a limited service, considering the retainer effectively as fees. This wasn't good practice because of the confusion. A retainer and fees should be entirely separate. So actually, if the service had already started,mother fees should have been payable and no retainer needed, unless an EXTRA retainer to reserve the extra days beyond what was already provided was needed.
It became complicated when the CM decided not to look after the child NOW and also not in DECEMBER which was when the deal was supposed to start. The full contract never started, but a limited service in the short term had been received. I can see why the CM didn't want to return the money because she had done 3.5 days work....however, if she hadn't done this and pulled out, I think she would have owed the money. Within this scenario, what could have happened and been worse, was that the CM received 3 months of £150 for no service (just been retained) and then started looking after on the boy and ended it after 3 days! Then you would be more out of pocket and seriously landed in it.
So, I still think it was poor behaviour to bin the child after 3 days.....and this is what is upsetting the OP. However, she has received 3.5 days care for her £150 (which I know she wouldn't have used unless she thought it would be the full deal in Dec) and she hasn't been left without childcare AFTER going back to work, which would be much worse. SHe does have time to find an alternative....and the CM knew this, when ending the arrangement....she didn't dump her in it, as some CM have done to people short notice.
I think OP should forget about the money and move on from that CM, if she has serious concerns about the level of care, make a complaint to CC, but if not, accept she's annoyed about being let down and the insult to her child, but get over it.
Next time, get a clearer agreement which is all written down which doesn't combine retainer money with providing a limited service. Take up references.....and if the dependence on one person, which is what is involved with CMs isn't for you, use a nursery.
I think the money is a red herring in this thread. The disappointing thing is more the fact that a CM would decide to bin a child so quickly and not give them more chance to settle. Don't take babies if you don't like their behaviour and want an easier life - that's their choice, but don't take a baby if you don't want to deal with baby behaviour.