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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

To want a refund

175 replies

CakeConundrum · 11/10/2016 06:20

I had a cake made for an important birthday. Whilst it wasn't quite cake wrecks bad it was certainly a Pinterest fail.

I've followed up with cake maker but she is implying it's my own fault.

AIBU to request a full refund?

OP posts:
Tosnogornottosnog · 11/10/2016 06:21

Need photos to decide.

Starryeyed16 · 11/10/2016 06:21

Depends how much did you pay for it have you got a pic? Consumables such as cakes can be hard to get refunds for.

Cakeycakecake · 11/10/2016 06:29

I say yes
A local cake maker made my sons first birthday cake. It looked amazing. Like truly, wonderful. Did pics, sang happy birthday.
Then we cut the cake and tried to eat it. Dry. But really disgustingly inedible dry. Like it was stale. I contacted her and explained and said how disappointed we were to not be able to enjoy this beautiful cake. Asked her to try a piece (I'd hate for her to think we were trying it on for a free cake)
She just refunded. Reputation being more important and all that. Op, how bad? And was it actually edible? I'd ask for part refund if you were able to eat it

phillipp · 11/10/2016 06:32

What was wrong with it? Looks or taste? How long ago was it and why does she say it was your own fault?

GizmoFrisby · 11/10/2016 06:32

I ordered my son a Lego cake for his birthday last year. I paid cash £40 and the baker dropped the cake off. When I open it the icing was all cracked and it looked a mess. It had holes where the icing hadn't been worked correctly and I was fuming. She dropped it of the day of his party. I immediately took photos and emailed her. Told her I wanted a full refund. Was totally unacceptable, and she had ruined my sons birthday as the cake was a mess. By the time I'd returned from his party she had returned the cash through my front door and sent me an email apologising saying the cake wasn't up to scratch.

I believe you are paying for a service and if it's not up to standard then your entitled to ask for a refund. If you bought a cake from m&s and when you got home it was awfully iced/was a shambles you would take it back.

Stand your ground.

LeftRightUpDown · 11/10/2016 06:40

Photos and review on social media if you don't get a refund

bimbobaggins · 11/10/2016 06:45

I think you should push for a refund. I got my ds a cake made through a friend of a friend and it was a disgrace. Sadly at the time I wasn't strong enjoy to complain about it but I always wish I had. It looked terrible and tasted even worse. I'd have been better thrown my £60 quid in the bin

CheerfulYank · 11/10/2016 07:04

Pics!

Original poster
CakeConundrum · 11/10/2016 15:53

Cake was £160 so not cheap.

First problem was it didn't look like the picture I provided. Second issue was it collapsed (which is what cake maker has suggested was my fault)

It tasted delicious but I was pretty embarrassed presenting it.

I'll see if I can find the pics...

OP posts:
Smellyrose · 11/10/2016 15:56

There's a lot of cake related problems on MN at the moment!

GameOldBirdz · 11/10/2016 15:57

Place marking for pictures

WatchingFromTheWings · 11/10/2016 15:59

If you've eaten it then no, I don't think you should get a refund. It's a bit 'having your cake and eating it'. At best maybe ask for a partial refund.

pinkblink · 11/10/2016 16:07

If you gave a picture of what you wanted then it's reasonable to expect that's what you would get, unless you where told in a consultation that it wasn't something they could do exactly?

Original poster
CakeConundrum · 11/10/2016 16:45

I actually feel bad posting the pics because cake making feels quite personal

OP posts:
Mozfan1 · 11/10/2016 17:09

Loving the cake threads atm Cake

pinkblink · 11/10/2016 17:21

Post! It's clearly not personal enough if the person who made it isn't even bothered your not over the moon with it!

AnchorDownDeepBreath · 11/10/2016 17:24

You sent a photo originally, so there are other pictures of this cake design - I wouldn't worry about posting photos so you can get opinions.

SheldonsSpot · 11/10/2016 17:25

I need to see a picture of what you wanted and what you actually got before I can decide.

But the fact that you used it and ate it - I think no, you shouldn't have a refund.

DoofusMcXmas1 · 11/10/2016 17:25

How long ago was this?

PipersPiping · 11/10/2016 17:31

£160 for a cake? Wow. For that it should have been perfect. I'd be pushing for a refund too.

NeedMoreSleepOrSugar · 11/10/2016 17:35

Why did it collapse?

Was it due to the design and if so, did the cake maker warn you it might happen with the design you chose, or only say so after it happened?

Phalenopsisgirl · 11/10/2016 18:03

Need photo plus why did it colapse? Was it tiered without dowling included or was it diy assembly and you didn't do it right? Or was it put somewhere too hot and it melted?more details needed

Phalenopsisgirl · 11/10/2016 18:09

Oh you used and ate it! Then no pushing for a full refund is pushing it,

Ifitquackslikeaduck · 11/10/2016 18:09

This reply has been deleted

Message withdrawn at poster's request.

phillipp · 11/10/2016 18:11

If it didn't look like you wanted, why didn't you say something when you picked it up?

When you say it collapsed, do you mean in transit?

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