To want a refund

[CakeConundrum]

I had a cake made for an important birthday. Whilst it wasn't quite cake wrecks bad it was certainly a Pinterest fail.

I've followed up with cake maker but she is implying it's my own fault.

AIBU to request a full refund?

I think if it didn't look like what you were promised and it collapsed, then yes, you should get some kind of refund. I think as you have eaten it you can't expect a full one. I'm confused as to why she is saying it's your fault it collapsed ?
Really wanna see pics though...

I'm liking the cake threads. Would love to see a picture

It was delicious.
Let it go

Ruined your son's birthday ?
You are kidding , right ?

We need pics! We need pics! We need pics!

Definitely need a pic to be able to judge.

Of course we need pics. Or a drawing at the very least.

If a cake maker delivers & cake & you accept it, their job is done. If you've moved it or stored it incorrectly causing it to collapse, that's your fault

Pics

Did you mention that you weren't satisfied when you collected cake/had it dropped off?
I agree that if you accepted cake and it hadn't collapsed until later ( especially as a result of being moved etc) then I don't think you can expect a refund. Especially since you used and ate the cake!

Pictures are not needed. If you weren't happy with the cake you ought to have raised an issue with it there and then. But you didn't. You accepted the cake as it was and you have therefore waived your right to a refund IMHO.

For a hundred and sixty pounds I'd expect absolute perfection tbh.

But we can't answer really without more details.

Oooh, a drawing would work too.

The I completely disagree with nearly all the posters. You accept delivery. That's not the end of the agreement, when it relates to food.
It's only when you go to cut it, and actually eat it, that you realise it's dry and not right.

All these people saying you r got no comeback because you accepted it, ate it, is rubbish.

Please tell me you at least kept some of it, as evidence, and let her know ASAP.

The fact she hasn't offered some sort of refund/ entered into negotiations, is unfortunately very telling.

Sorry. It is wasnt dry. I got that boy all wrong.

Pictures or it didn't happen

Shameless placemarking for pictures

you say the cake maker is blaming you for the cake collapse? Why is she saying is it that the type of cake you requested wasn't suitable for what was being made in which case unless she warned you I would say that is her fault or is she saying it was stored/transported incorrectly in which case it will be hard to prove she's wrong! As for how it looked I agree ideally something should have been said at the time of delivery/collection.

Imagine if this is the same OP as the other cake thread and she keeps us up till midnight waiting for the photos....

PLacemarking in hope of pictures of horrific cake collapse.

Partial refund. But my opinion could change when the photos are up.

Agree with previous posters that a partial refund is necessary, but pictures are needed to properly determine. Also picture of what you asked for.

Was it for your own birthday, or someone else's? What did your guests say about it?

We need to know the reason behind the collapse before we can say if it warrants a refund.

I sell novelty cakes and insist on delivering every time. That way I know it's delivered in one piece. If I'd sold a tiered cake and a tier had collapsed, I'd be extremely embarrassed and would certainly offer a partial refund.

need to see pics, not place marking at all

I think as you ate it you would only qualify for a partial refund, was it a tiered cake as they shouldn't collapse if they had used supports.