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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

To be mightily pissed off at my hairdresser?

168 replies

WhatamessIgotinto · 02/10/2016 09:43

Mobile hairdresser, comes to the house. Had an appt for 11.30 yesterday morning and I texted her at 8am to let her know that DD had D & V all night and though she was welcome to come if she wanted, I would totally understand if she wanted to rearrange to another day. She has three children and thought she might not want to come in case it was passed on to them. (She texted me on Friday to ask if she could bring her 2 year old twins with her).

She didn't respond and didn't turn up - fair enough, I wouldn't have wanted to come either tbh. I've just logged on Facebook to see a post she put on her page yesterday morning saying 'Don't you just love when clients cancel at the last minute with 'sick children'? No concern for my livelihood!'. This is followed by lots of 'that's terrible hun' comments.

I have no doubt that's about me and I'm fucking pissed off. In the 10 years she's been coming to me I've had to cancel once and that was about two days before and I still paid her (which I would have done this time too). I need to sit on my hands and not react don't I?

OP posts:
Fleekorunique · 03/10/2016 20:44

Do they still have a 'like' button on FB? I would be pressing it!

Disclaimer - Ive done 14 months cold turkey from FB.

SharonBottsPoundOfGrapes · 03/10/2016 20:48

I'm guessing that Passenger means to do it regardless. Just to cause her an inconvenience. Correct me if wrong though Passenger. I'm self employed stylist too. My legal admin is my priority. Would hate a huge tax bill to arrive.

HarryPottersMagicWand · 03/10/2016 21:09

YANBU. I wouldn't have been able to restrain myself. But I think the moral high ground is very overrated Grin.

I fell out with my mobile hairdresser about a year ago. Tbh, she wasn't very good anyway but I felt some kind of loyalty as I had used her for years, as had some of my family. She was often late to the point when she ever did turn up on time it became a joke. She would often change appointments around too (last minute) and I always accommodated her, until the last time.

She phoned me late the night before wanting to change the appointment because her DCs school wanted to see her. She could go in another time and did tell me that but wanted me to change. I had something I needed to do at the time she wanted to change to and couldn't accommodate her. She dithered about so much I agreed to work it out but told her what it was I was doing at the time she wanted to do my hair (I had to take DS into town and change his brand new shoes that had a hole in and I couldn't do it any other time and given they were his only shoes, it needed doing asap). She didn't think this was a good reason and started losing it big time and getting more and more airiated about it. Then she started saying she was so cross she was going to hang up on me, but didn't and kept going on and on (she never did know when to stop talking at the best of times) so in the end I told her I was ending the conversation and hung up.

I stopped using her then. She took her stress out (she had major issues anyway) on a paying customer and thought she could shout down the phone and tell me that my plans were nothing and didn't matter because I couldn't change, yet again, for her.

One of my family members stopped using her too as I pointed out they moaned every time she did their hair and said how bad it was so why didn't they go elsewhere where they would get what they want. So she did and hairdresser lost me, relative and my 2 DCs as customers. We had had her for years and year as well.

Helentad · 03/10/2016 21:48

Not professional at all and makes it worse that she wanted to bring her twins. If she worked in a salon what would she do with her children then? Does she bring her children along often? Oh and I'm a mum of twins and would never consider taking them to any form of workplace.

SophieSunflower · 03/10/2016 22:01

I would ring her up and say directly you saw her FB post, and was she referring to you? If you've known her 10yrs, surely she is worth a phone call? Maybe it wasn't you? You will be able to tell by her voice if she is trying to back track.

Summerisdone · 03/10/2016 23:35

I try not to be childish and stoop to those low levels, especially when it comes to drama on facebook; that being said though, I think you're situation would have gotten me angry and I would have posted a screenshot of the texts between you two, along with 🐸☕️🌚

Original poster
WhatamessIgotinto · 04/10/2016 00:03

A wee update. I got a text today from her to say that she was sorry I was upset by her post but surely I 'could understand her position', then suggesting another appointment. I didn't reply at all and I'm not going to. Not interested.

OP posts:
Boneyjoany · 04/10/2016 00:10

Ha! That's bitten her on the bum!

SharonBottsPoundOfGrapes · 04/10/2016 00:41

Say yes but only if it's free to compensate for your hurty feelings. :o

MagikarpetRide · 04/10/2016 06:43

If you ever do respond the words rude and unprofessional need including obviously

Aeroflotgirl · 04/10/2016 07:53

What a cheek, apologising but putting the blame on you. I would reply that she was very unprofessional and nasty slagging clients on social media, and you will be using a different hairdresser from now on. She has a big fat cheek!

Aeroflotgirl · 04/10/2016 07:54

I woukd tell as a result of you putting private business about me on social media you have shot yourself in the foot, I was a regular and longstanding client now yiu ruined that!

Aeroflotgirl · 04/10/2016 08:09

Just say, no thanks, I expected better from a longstanding hairdresser who I was a regular client for. Leave it at that!

WhatchaMaCalllit · 04/10/2016 08:18

OMG! So there is absolutely no way that her post wasn't about you then.

Well go for posting Honeybadgers post then all over her page. She really shot herself in the foot there and I would think other potential customers should be aware that when it comes to being professional (and not taking to FB or social media at the drop of a hat), this one just doesn't cut it.

LaContessaDiPlump · 04/10/2016 08:22

That's not an apology!! Stupid woman, she really doesn't get it does she. Well done on pushing back!

TaterTots · 04/10/2016 08:26

Passenger42 how do you know she's not paying tax? Have I missed something? Your suggestion is beyond nasty

Oh no - not 'nasty'! Whatever will we do? Quick, fetch the smelling salts - someone was 'nasty'!

Hmm
Aeroflotgirl · 04/10/2016 08:29

That last text at an apology was an insult, half hearted and insincere, putting the blame on you, instead of apologising sincerely and offering say a free haircut in an attempt to salvage things and try and keep a long term and regular client. Silly fool!

BakeOffBiscuits · 04/10/2016 08:40

"Surely you understand my position"

I would reply actually. "No I dont understand your position at all. You basically called me a liar on Facebook. I'd advice you not to be so unprofessional about your long standing, loyal clients.
I won't be requiring your services in the future."

Pumpkin2010 · 04/10/2016 09:35

Cowering back with her tail in between her legs...

She probably expected an apology on FB from you (even though she was totally in the wrong!). Idiot.

Shiningexample · 04/10/2016 09:51

She doesn't seem to understand that the customer is always right, that hear role is to humour you....smile and take the money

Maybe she's just not business minded, or just thick, or doesn't really need to turn a profit?
She's behaving as if she has too much work and needs to reduce demand

Shiningexample · 04/10/2016 09:52

Her!
Not hear

Mummyto2bubs · 04/10/2016 09:55

Definitely what BakeOff said! I would be fuming at such a half-hearted 'apology'!

Shiningexample · 04/10/2016 10:10

she's one of those 'what you see is what you get people'
doesn't understand the need to edit, stop and reflect
instead she acts on impulse and vomits out her every passing thought and emotion
and there it is indelibly displayed on social media for all to see
what a jerk

Optimist3 · 04/10/2016 10:20

Interesting she text you. Maybe reply 'the FB post was unkind and unfair'

shallichangemyname · 04/10/2016 10:31

I'd understand if you just left it there, but personally I'd obsess about it for months if I didn't reply. I would, however, send back something quite polite, like this -
I don't actually understand - your fb post implied I was lying and claimed that I had cancelled - neither of which was true. I merely gave you the heads up about my kids being ill out of courtesy because you were bringing your twins. I was happy for you to still come, the choice to cancel was yours. I've been a loyal client of yours for years, but I just can't remain a client when your reaction to my message was to post a critical (and inaccurate) complaint about me on fb (which you must have known I would see).