Please or to access all these features

Add post

Watch this thread

Save thread

Start a new thread

Flip thread

Hide thread

My feed

Active Unanswered threads

Getting started FAQ's

Unanswered threads Acronyms Talk guidelines

Hide shortcut buttons

Talk

AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Flip

1 2 3 4 5 6 7

Original poster

To be mightily pissed off at my hairdresser?

168 replies

WhatamessIgotinto · 02/10/2016 09:43

Mobile hairdresser, comes to the house. Had an appt for 11.30 yesterday morning and I texted her at 8am to let her know that DD had D & V all night and though she was welcome to come if she wanted, I would totally understand if she wanted to rearrange to another day. She has three children and thought she might not want to come in case it was passed on to them. (She texted me on Friday to ask if she could bring her 2 year old twins with her).

She didn't respond and didn't turn up - fair enough, I wouldn't have wanted to come either tbh. I've just logged on Facebook to see a post she put on her page yesterday morning saying 'Don't you just love when clients cancel at the last minute with 'sick children'? No concern for my livelihood!'. This is followed by lots of 'that's terrible hun' comments.

I have no doubt that's about me and I'm fucking pissed off. In the 10 years she's been coming to me I've had to cancel once and that was about two days before and I still paid her (which I would have done this time too). I need to sit on my hands and not react don't I?

OP posts:

RonSwansonsBestFriend · 02/10/2016 12:00

Is there a small chance that it referred to someone else, who has form for cancelling?

I would text her and say you've seen the fb post and ask if she was referring to you? And say if she is that you were happy for her to come still just wanted to warn her?

BendydickCuminsnatch · 02/10/2016 12:03

I'd be fucking pissed off BUT if you respond all up-in-arms, with screenshot etc, guarantee she'lol just go 'oh this isn't about you Hun! Someone else cancelled on me' etc.

AmberLynne · 02/10/2016 12:21

Good response OP! Are you going to block her since there's no need to be contact anymore? I would, she sounds like a pita.

Shiningexample · 02/10/2016 12:23

How daft is she, not exactly good for customer relations to blab over social media!

dudsville · 02/10/2016 12:25

How can you be sure the comment was directed at you? She must have lots of clients with children. Perhaps she had more than one cancellation that day; your genuine one and another she suspected aa not being genuine, and she reacted to the loss of earnings?

Chewbecca · 02/10/2016 12:27

Hang on, I don't think it is fair of you to say 'oh but I gave you the choice and you chose to cancel'. That's a very weak argument as she might say you left her no real choice.

Were there other possibilities such as you going to her instead?

I also think bringing her kids is not totally unreasonable, presumably she's mobile because of the flexibility that brings, and hopefully her prices reflect that.

However, there is a bit that is really not ok - to get the hump about the occasional cancellation due to sick kids, that is life, it happens. & then to publicly moan about it.

Agree look for another hairdresser.

Aeroflotgirl · 02/10/2016 12:33

Yes she has shot herself in the foot, good on you, is she still on your FB that she can see it.

Original poster

WhatamessIgotinto · 02/10/2016 13:02

How is that a weak argument Chewbecca? I could have said nothing and let her bring her twins into a house with a nasty bug. She didn't even respond to my text, she just ignored it.

I didnt say it was unreasonable for her to bring her kids, I said she could as it doesn't bother me.

I've had a friend of mine say "oh what happened to the one you always use?' on my post so I'm kind of ignoring that one for now. 😀 I don't do FB drama so I'm a bit surprised at myself for posting anything at all. It seems to have brought out the childish side of me.

OP posts:

MalcolmTuckersEyebrows · 02/10/2016 14:51

This reply has been deleted

Message withdrawn at poster's request.

TaterTots · 02/10/2016 15:04

*Hang on, I don't think it is fair of you to say 'oh but I gave you the choice and you chose to cancel'. That's a very weak argument as she might say you left her no real choice.

Were there other possibilities such as you going to her instead?*

I'm not sure you've grasped the content of a 'mobile' hairdresser.

MrTCakes · 02/10/2016 15:25

Well played OP!

graphista · 02/10/2016 15:40

I think I would have responded

'if you're referring to me, I didn't cancel I informed you there was a risk of infection and left the decision to you. Your decision (as a supposed professional) was to not reply to let me know what your decision was and then deride a client on a public forum. If not me then I will still not be using you again as it is unprofessional and uncalled for to deride clients publicly'

If I were a client of hers reading her post (even without your response) and as you, a client, are on her Facebook it's reasonable to assume other clients are too, I would not use her again (partly as she doesn't deserve the business, partly the unprofessional attitude and behaviour and partly so I'm not risking a similar post about me!)

CalmItKermitt · 02/10/2016 15:46

Cheeky cow!

twocockersarebetterthanone · 02/10/2016 15:58

Well what have you decided to do???

expatinscotland · 02/10/2016 16:22

Your post is good. Just wait for more recommendations and use another hairdresser. No second guessing. Just move on, they're a dime a dozen.

Original poster

WhatamessIgotinto · 02/10/2016 18:09

Have had 3 or 4 recommendations from friends on my post so I've said that I'll be getting in contact with them. And lo and behold, she's taken her post down!

OP posts:

Chewbecca · 02/10/2016 18:27

I just don't think you can say 'you might not want to come because this house is sick', then say she cancelled because she chose not to come. If you hadn't contacted her, presumably she'd have turned up at yours as usual. You instigated the stopping of the appointment.

But overall, there is no doubt she's been UR.

kali110 · 02/10/2016 18:34

Clearly was about you then op.
She's def shot herself in the foot!

DiegeticMuch · 02/10/2016 18:46

She doesn't bother to arrange childcare when she's visiting clients? And she decries clients on Facebook? I'm surprised she has a "livelihood" at all tbh. Find someone better.

Aeroflotgirl · 02/10/2016 19:34

You were right op, it is common curtesy to let someone know that you have DV in the house before they come, so that they are awAre and can rearrange, especially if they are bringing children. This happens what can you do, she shoukd then have contacted you and said, oh I am sorry to hear that, we can rearrange for another time, let me know when you are able to do! Instead she acts extremely unprofessional by by airing her private business on Facebook, and in the process shot herself in the foot, as she's lost a longstanding regular client. Serves her bloody right, she should think, before she posts. Bet she woukd have complained if her kids got the bug!

Original poster

WhatamessIgotinto · 02/10/2016 20:04

Chewbecca I don't think you've read my posts properly. I said in the OP that I thought it was fair enough she didn't come (I don't blame her at all, I wouldn't have wanted to either). My beef is that she didn't respond to my message then posted on facebook about it.

OP posts:

embo1 · 02/10/2016 20:17

"Don't you just love it when you text your hairdresser hours before your appointment to tell her that your DD has been sick all night, she can still come, but you'd understand if she didn't want to as because she insists on bringing her children to your house, you are concerned that they might catch it, and then she doesn't even bother to call to say she's not coming, let alone 'sorry to hear that and thank you for thinking about them', then you find she's slagged you off all over Facebook? DON'T YOU JUST LOVE IT?
On a completely different note, I think I need to find a new hairdresser!"

Is what I'd be too chicken to post on her Facebook page!

Chewbecca · 02/10/2016 20:28

You're quite right OP, it was others making the 'point' that you didn't cancel and that it was up to her, not you.

cowssheephens · 02/10/2016 20:45

Well done OP!

Honeybadger83 · 03/10/2016 17:47

"So sorry to see you had someone cancel last minute! And on the same day I also had a sick child and left it up to you if you wanted to keep our appointment. I suppose the stress of a last-minute cancellation explains why you didn't get a chance to reply to me and let me know if you were coming or not. Will they still be paying you, like I did that one time I had to cancel with a few days notice?
By the way, I hope the person who had to cancel isn't a friend on Facebook. It would be a shame to permanently lose a valued, long-standing client if they saw this thought you were being unprofessional"

Flip

1 2 3 4 5 6 7

Swipe left for the next trending thread