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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

To be mightily pissed off at my hairdresser?

168 replies

WhatamessIgotinto · 02/10/2016 09:43

Mobile hairdresser, comes to the house. Had an appt for 11.30 yesterday morning and I texted her at 8am to let her know that DD had D & V all night and though she was welcome to come if she wanted, I would totally understand if she wanted to rearrange to another day. She has three children and thought she might not want to come in case it was passed on to them. (She texted me on Friday to ask if she could bring her 2 year old twins with her).

She didn't respond and didn't turn up - fair enough, I wouldn't have wanted to come either tbh. I've just logged on Facebook to see a post she put on her page yesterday morning saying 'Don't you just love when clients cancel at the last minute with 'sick children'? No concern for my livelihood!'. This is followed by lots of 'that's terrible hun' comments.

I have no doubt that's about me and I'm fucking pissed off. In the 10 years she's been coming to me I've had to cancel once and that was about two days before and I still paid her (which I would have done this time too). I need to sit on my hands and not react don't I?

OP posts:
AverageGayLadAtChristmas · 03/10/2016 17:53

Honey I love it Grin

Minaktinga · 03/10/2016 17:53

I'm often amazed at the kind of things people will write on FB when they have a business to run. She's a noob. I'd be hurt too. YANBU.

MollyHopps · 03/10/2016 18:01

Has she not contacted you at all since?

At least she has taken it down now.

Julia001 · 03/10/2016 18:05

I would screen shot the text you showed her and put it onto her thread on facebook and add as a comment that you have been a loyal customer and the only time that you cancelled before you actually paid her, but given her level on professionalism you will, in future be looking for a "professional" hairdresser, Shame the bitch !

SimonLeBonOnAndOn · 03/10/2016 18:06

She's an idiot posting that o Facebook.
Part of being a hairdresser is showing discretion to your clients.
She probably blabs about all her clients business.

joanofgraceland · 03/10/2016 18:08

I have some experience of this from the other side. I am actually a private tutor and people often cancel on the day or sometimes an hour before. I think if a child is ill, then there is nothing that can be done about it. Also, although our information says we will charge for a cancelled appointment given less than 48 hours, if it is through illness I NEVER do. I am in business and I have overheads, office etc. - I am not mobile any more. I would never call any of my parents/customers that come along as they are my livelihood. They cancel when it is necessary. You have also said you only cancelled ONCE before - then I would class you as an excellent customer. She has no professionalism if she has taken to social media to complain about her customers. She will not be in business much longer if this is how she goes on. The other threads are right - get a new hairdresser. Totally unprofessional attitude and actions from her.

Blatherskite · 03/10/2016 18:14

I'd have replied with "I'll tell you what's worse for your livelihood, slagging off your customers on social media where they can see it".

Wonder if she'll get int ouch with you to try to convince you that it wasn't about you

MagikarpetRide · 03/10/2016 18:31

Would be good to hear if she tried to convince you it wasn't about you. However the fact she never even responded to your message is enough to claim as to why you are looking around.

ShmooBooMoo · 03/10/2016 18:33

I think you should reply along the lines of 'How unprofessional... I was thinking of your children. Never mind, shouldn't be too difficult to find a replacement hairdresser.'

SapphireStrange · 03/10/2016 18:34

She has no professionalism if she has taken to social media to complain about her customers.

Yep. It's almost a pity she's taken the post down; I'd have taken some pleasure in calmly calling her out on it.

ShmooBooMoo · 03/10/2016 18:34

Blatherskite: on the off chance it wasn't about OP, the hairdresser is referring to somebody. Really unprofessional.

buttfacedmiscreant · 03/10/2016 18:40

I'd share her post on your page, add your text message and then a message saying "anyone know a good local hairdresser? I need a new one"

but I'm mean that way.

GrumpyOldBag · 03/10/2016 18:45

Miscreant, rtft. The OP has already posted asking for recommendations for new hairdresser

gribak · 03/10/2016 19:11

Agree with all the comments, but just make sure it is actually about you... it may just be coincidence? (Outside chance, but you never know!!)

Passenger42 · 03/10/2016 19:14

Don't bother to reply on Facebook or text. Pick up the phone to HMRC and report her for not paying tax and sit back with a smile at the paperwork she will have to produce to them! Then find a new hairdresser

CalmYaTits · 03/10/2016 19:17

Honey's reply is the best yet! brilliantGrin

woowoowoo · 03/10/2016 19:23

This reply has been deleted

Message withdrawn at poster's request.

Serialweightwatcher · 03/10/2016 19:25

Whether she meant you or not, she has no business slagging off clients on social media - what does that say to the people who read it and who are also clients? Bad way to operate and very bad manners. Hope you get a cheaper and much better hairdresser .... I would have to reply to that post though and ask if it referred to you or was it a huge coincidence? She's obviously going to say it doesn't, but you should say 'well even if not, it's hardly a way to talk about any of the people who provide your livelihood'x

buttfacedmiscreant · 03/10/2016 19:30

Miscreant, rtft. The OP has already posted asking for recommendations for new hairdresser

I did, I was saying what I would do, not telling her what to do. I wouldn't just ask for recommendations, I'd share my reasons for doing so as well.

Sparklyglitter · 03/10/2016 19:36

Yes sit on your hands - however tempting! And as others have said time for a new hairdresser!!

Daydream007 · 03/10/2016 19:48

Find a new hairdresser

ScoopskiPotato · 03/10/2016 19:49

I'm a hairdresser and would never treat my clients this way. In the past I've taken ds with me (he was quiet and sleeping in his buggy). I've sometimes offered to cut the kids/dp's hair for free if I'm waiting for a colour to take as a thank you for loyalty. It sounds like she wasn't going to come anyway. The silence is telling. I've always confirmed appointments the day before and if a client doesn't get back to me I take it as a sign they're too embarrassed/ignorant to cancel. I have turned up to houses where people are clearly in but they're ignoring the door.

londonrach · 03/10/2016 20:33

Passager..thats nasty! As someone whos self employed pays tax etc i find your comment horrible and insulting. How do you know shes not registered and paying like 99.9% of srlf employed people

BakeOffBiscuits · 03/10/2016 20:37

You acted with restraint and dignity OP. which is a shame for usGrin

Well done you. She's learnt a valuable lesson today.

EweAreHere · 03/10/2016 20:40

Very unprofessional. And she knows she was stupid (took down post and has lost a three good clients, you and your child).

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