To be mightily pissed off at my hairdresser?

[WhatamessIgotinto]

Mobile hairdresser, comes to the house. Had an appt for 11.30 yesterday morning and I texted her at 8am to let her know that DD had D & V all night and though she was welcome to come if she wanted, I would totally understand if she wanted to rearrange to another day. She has three children and thought she might not want to come in case it was passed on to them. (She texted me on Friday to ask if she could bring her 2 year old twins with her).

She didn't respond and didn't turn up - fair enough, I wouldn't have wanted to come either tbh. I've just logged on Facebook to see a post she put on her page yesterday morning saying 'Don't you just love when clients cancel at the last minute with 'sick children'? No concern for my livelihood!'. This is followed by lots of 'that's terrible hun' comments.

I have no doubt that's about me and I'm fucking pissed off. In the 10 years she's been coming to me I've had to cancel once and that was about two days before and I still paid her (which I would have done this time too). I need to sit on my hands and not react don't I?

I'd amend your title to 'former' hairdresser.
How on earth does she do hair with toddler twins in tow

What a cow!

Sounds to me like you were thinking of her livelihood when you advised her of the D&V. Going ahead with the appointment regardless could have been far worse for her business, when she's off sick and glued to the loo for days on end!

So unprofessional of her to not respond and let you know she wasn't coming and then to openly bitch about it on FB... Definitely find another hairdresser.

Id reply saying "slagging your loyal customers off on social media will do a lot more to harm your livelihood. I won't be requiring your services again" along with the screen shot clearly showing the lack of reply! Cheeky cow!

I would comment.
Oh sorry to hear that. Although wondering if I'm the only one you charge for missed appointments xx

Another vote for a new hairdresser.

Do not stoop to responding...... just do not rebook.

Cheeky cow!! Definitely time for another hairdresser!!

If you do respond she will only claim that she didn't mean you but some other imaginary client.

I was wondering the same thing, Only1. If I was the OP I don't think I could sit still and get my hair cut with two 2yos rampaging around my house!

I'd post a status myself -

'Does anyone know of any decent mobile hairdressers? Preferably one that doesn't arrive with children in tow as I prefer a relaxed atmosphere as opposed to the chaotic environment of a house full of children.'

Hairdressers are Ten a penny. Find a new one!

I wouldn't put anything on FB, it'll either just descend into a slagging match, or she'll respond "I wasn't referring to you". Either way, it's a pointless exercise. Take the moral high-ground!

She's an idiot as that's a loyal customer who would recommend her to others now lost.

Do it OP! I think other customers need fair warning about her terrible attitude to one of her most loyal customers. Put it in her reviews so she can't just delete it willy nilly.

If she treats a customer of 10+ years like this, how is she treating new clients?

I wouldn't be able to help myself just screenshotting the text and posting it under the message. What a cow.

*Why not just call her and ask?! Reacting on FB would mean you're adopting the same behaviour you're annoyed with. Moral high ground and all that...

I'd pick up the phone to clear the air*

I know this is the grown up thing to do. BUT I'm not ringing her, no way. I don't think I need to clear the air to be honest, I think that would be down to her. I don't think I've done anything wrong.

There is no way I'd use her again! Find a new hairdresser and tell this one why!

I would be looking for a new hairdresser. Hold back for now on any response. Although you could post on your own page looking for recommendations without making any reference to her message. If you say something on her page she will claim she wasn't talking about you.

Screen shot your text conversation and post it in the comments. I imagine she's one of those though who'll immediately be on the defensive and block and delete you. Maybe better to share her status with your reply?
What a good way to attract clients, not

Also think you should screenshot and shame op!

Go on OP

Is that posted on a personal or business page? I wouldn't respond to the post initally but I would screen shot it and append to your last message exchange asking if she's referring to you.

Depends how good her haircuts are...

I actually thought we were friends too, after 10 bloody years!

I've just posted on my own page, asking for recommendations for a good mobile hairdresser.

She's totally shot herself in the foot, she cuts my hair every 8 weeks, and both the DC's. She colours mine too so she made a fair bit of cash out of me over the years.

She's an idiot but I love your FB post!
Who wants to take their toddler twins to work with them anyway?!