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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

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Original poster

To be mightily pissed off at my hairdresser?

168 replies

WhatamessIgotinto · 02/10/2016 09:43

Mobile hairdresser, comes to the house. Had an appt for 11.30 yesterday morning and I texted her at 8am to let her know that DD had D & V all night and though she was welcome to come if she wanted, I would totally understand if she wanted to rearrange to another day. She has three children and thought she might not want to come in case it was passed on to them. (She texted me on Friday to ask if she could bring her 2 year old twins with her).

She didn't respond and didn't turn up - fair enough, I wouldn't have wanted to come either tbh. I've just logged on Facebook to see a post she put on her page yesterday morning saying 'Don't you just love when clients cancel at the last minute with 'sick children'? No concern for my livelihood!'. This is followed by lots of 'that's terrible hun' comments.

I have no doubt that's about me and I'm fucking pissed off. In the 10 years she's been coming to me I've had to cancel once and that was about two days before and I still paid her (which I would have done this time too). I need to sit on my hands and not react don't I?

OP posts:

RhiWrites · 02/10/2016 09:56

text her.

"Saw your Facebook post. Was that about me? You did understand I was giving you the option of backing out, not cancelling you, right?"

chocolateworshipper · 02/10/2016 10:00

Oh I would absolutely HAVE to respond ...

LadyConstanceDeCoverlet · 02/10/2016 10:01

It's quite odd that she thinks her clients should be concerned for her livelihood. If you run a business, your clients don't owe you anything. You build into your business model the fact that some appointments will be cancelled and live with it. She has just demonstrated how to harm her livelihood even more by losing clients.

40somethingwonderful · 02/10/2016 10:04

I'd screenshot your text message and put it in the comments box too. How awful.

SuperFlyHigh · 02/10/2016 10:05

This is why social media and mobile phones are awful for spreading this round but am sure even before then she'd talk in the street about you.

To warn her other clients I'd put your side across but ditch her services.

Highly unprofessional to bring her twins round too when most of the other working mums in existence have to find/pay for childcare.

Runny · 02/10/2016 10:05

Oh, I'd simply HAVE to respond to that. How unpressional, does she not realise you can see it? What a thick cow.

Runny · 02/10/2016 10:06

Sorry, hit post before I'd finished typing.

A response a lomg the lines of 'don't you just hate it when unpressional people can't organise adequate childcare and insist on bringing their kids to work with them'.

LikelyLama · 02/10/2016 10:06

I'd respond on FB

I'd post a screenshot of your message to her plus a note to say you have NEVER cancelled at short notice.

SinglePringle · 02/10/2016 10:09

Why not just call her and ask?! Reacting on FB would mean you're adopting the same behaviour you're annoyed with. Moral high ground and all that...

I'd pick up the phone to clear the air.

TondelayaDellaVentamiglia · 02/10/2016 10:10

cheeky cahhh!!

and bringing twins is not that professional either! I'd be fizzing!

GingerbreadLatteToGo · 02/10/2016 10:10

I don't do Facebook.

However, if I did I'd respond. Definitely. Something like...

'I have cancelled ONCE in 10 years and then I PAID IN FULL, as I would have yesterday. I didn't cancel, I informed you that my DC had been up with D&V & gave YOU the option of cancelling, especially as you were bringing your children. You didn't even have the courtesy to let me know whether you were coming or not, now you are slagging ME off on Facebook!?Seriously?'

Beeziekn33ze · 02/10/2016 10:11

What MrsSpencer said! Childish, maybe, but job done! And satisfying.
Silly woman just moaning (and lying) to her huns for sympathy.

Happy new hairdresser! I just found a West End trained one in a tiny cheapo Walkin place. Have the coolest cut ever, even teenage GS commented!

OurBlanche · 02/10/2016 10:16

I wouldn't hesitate - and I normally just shrug andblock - but she has chosen to take it to Facebook.. so go for it.

Share it, Ask - "Was that about me?", add your message, screenshot, fact that you paid her for the missed appointment etc etc... and add a last little PA comment and block her!!!

Pity some people have so little concern for their own livelihood!

I work for myself and have a had a few shocking moments but have never shared them on facebook or any other identifiable site. I have used my association site to ask/share experiences, but that islicked down and we are all easily identifiable, so can't go OTT!

She needs to learn where the disconnect is! Teach her!

MoreCoffeeNow · 02/10/2016 10:17

She'll only delete whatever you put. However, you could do your own status along the lines of looking for recommendations for a local hairdresser as yours has turned out to be a cow.

Skittlesss · 02/10/2016 10:18

She sounds awful. You didn't even cancel. Silly woman. It would put me off using someone who writes things like that.

tundell · 02/10/2016 10:20

I would be sharing her status to my wall with the status!

Wants to bring her kids to my house with her when my DC not well and yet I get blasted for showing concern for her DC catching it! Some people are all about the money!!! Your livelihood should not be YOUR concern in this case!

phillipp · 02/10/2016 10:20

I ditched my hair dresser because she cancelled four appointments in a six month period, then when I cancelled once (with a weeks notice) she bitched on FB.

I commented that I didn't bitch about her when she cancelled four times, with an hours notice and I would find another hairdresser. She text me to apologise, but I had had enough.

As it happens the hairdresser I have now is fab so it all worked out.

AtSea1979 · 02/10/2016 10:24

I would comment on it then she's likely to take it down. Cheeky cow.

MarklahMarklah · 02/10/2016 10:35

So many PA people on FB at the moment.
I think Gizlots is a brilliant idea. You know she means you, despite the fact that she didn't respond.

Also, post on FB that you're considering a change and does anyone know of any good hairdressers.... :)

Starryeyed16 · 02/10/2016 10:36

I do think mobile hairdressers take liberabities I gd one always cancelling last minute so I just stopped using her. The last one was doing my hair over charged me the cost of highlight when I just wanted my normal hair colour back just a block colour and she was my DH cousin so I never used mobile hairdressers since. I must prefer going to the hairdressers when I get chance

MuseumOfCurry · 02/10/2016 10:48

She's very unprofessional to post this on FB.

I'm not sure I could resist the temptation to respond.

Hi Hairdresser, I gather I'm the client in question?

and see how it goes.

TaterTots · 02/10/2016 10:53

'Hi Hairbitch - I guess you forgot you added me on here? You also seem to have forgotten your manners and professionalism. I OFFERED to cancel for the sake of your children as well as mine. If you're really concerned about your livelihood, have more sense than to publicly berate your clients on social media. Or in my case, excellent. Suffice to say I will not be recommending your services'.

Screenshot immediately and share to your own page.

Jaxhog · 02/10/2016 10:55

Perhaps she had another client who cancelled last minute with a sick child? You don't know for sure that she's talking about you, although it does seem likely. You didn't actually cancel, just warned her about the situation and gave her the choice. Perfectly reasonable.

However, she didn't turn up and didn't tell you she wasn't coming. Or apologise that she hadn't turned up. Which isn't professional. She could have texted you to say she wasn't coming. It's also a bit of a cheek to ask to bring her 2 young kids to YOUR house. Also unprofessional.

Get a new hairdresser.

ChuckBiscuits · 02/10/2016 10:56

'And that on top of me giving you the option to cancel as my kids had D&V all night. Unless you mean me of course. But that would be a lie. So it cannot be...'

TheWitTank · 02/10/2016 11:03

I would like her status and then post my own asking for recommendations for a new hairdresser.

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